Operations Manager

Join Our Team in Singapore: A Pioneering Opportunity at Ultimate Performance

Have you ever dreamed of making a significant impact in the vibrant heart of Singapore with a globally recognized leader in personal training? Ultimate Performance, spanning from Singapore to L.A., offers an unparalleled career opportunity for a dynamic Operations Manager to join our world-class team. We are looking for an individual driven by excellence and ready to contribute to our legacy of transforming lives through unmatched fitness experiences.

We began as a one-man band and, over the last 15 years, have evolved into a global powerhouse spanning eight countries with 25 exclusive, in-house gyms. Our journey from humble beginnings to international acclaim is a testament to our sweat, dedication, and relentless pursuit of excellence. Today, we stand proud as a robust team of 550 globally, driven by genuine profit and an unwavering commitment to our clients' return on investment.

About the Role: Operations Manager

As an Operations Manager with Ultimate Performance, you'll be immersed in our unique gym operations and client management strategies. Your role is pivotal — not in managing personal trainers directly but in working closely with our local, regional, and global leadership to streamline operations and create a seamless experience for clients and staff alike.

Key Tasks:

• Build rapport and strong professional relationships with clients, actioning any potential referral or business development opportunities
• Monitor client attendance to ensure session numbers are maximized where possible and reach out to clients with poor attendance
• Respond to and handle any incoming client complaints alongside the Gym Manager
• Liaise with clients and the client support team for payments, renewals, and general inquiries. Stay in touch with clients on a weekly basis who are placed on the waiting list, ensuring they are kept warm and updated
• Ensure automated data reports on client enrollment, retention, and referrals are maintained accurately
• Support the Gym Managers in the maintenance of the gym: equipment checks, stock checks, audits, Health and Safety assessments, fire assessments
• Liaise with various property management regarding property oversight and assist in tenant communications
• Assist with schedule/events management: set-up of U.P. class offerings, sourcing availability in Personal Trainers' schedules for training sessions, client before and after photoshoots, organize gym social events and keep track of Trainers' birthdays
• Print gym advertisements and ensure all posts around the gym walls are relevant and updated
• Check in with U.P. Personal Trainer leavers to ensure they adhere to Confidentiality Information, Copyright, and IP agreements as stated in their contracts. Report any breaches to Human Resources
• Deliver allocated consultations to potential clients
• Respond to and handle incoming client queries and complaints alongside the Gym Manager in a timely manner
• Develop and maintain professional relationships with local businesses
  
  
  

Requirements


We're Looking for Someone Who:

• Has meticulous attention to detail — a non-negotiable quality for this role.
• Has experience providing support to management, and providing outstanding customer service.
• Understands the importance of process adherence and its impact.
• Ideally has experience with health and safety, and fire checks.
• Proactively suggests improvements to current procedures.
• Finds inspiration in their job, displaying an active mindset.
• Is a "missionary" with a passion for our mission, not just a "mercenary."
  
  
  

Benefits

• Competitive Salary: $6k - $8k per month
• Cash Equity Scheme, sharing in the business success.
• 20 days annual leave
• Professional Development opportunities for career advancement.
  
  
  

Join Us

If you're driven by precision, dedication, and a genuine desire for growth, and are looking for a career that challenges and rewards in equal measure, we'd love to hear from you.

How To Apply

Ready to make a difference? Submit your resume, a cover letter detailing your unique contributions to this role, and any other material that showcases your suitability for this dynamic position.

Join us and be part of a team that's transforming lives every day, in Singapore and beyond.