Do you know how H&M became so involved in digital marketing and advertising?
I do.
In 2008, fresh off the success of launching MySpace and Facebook pages in the US, I was interviewed by Jörgen Andersson, Pierre Lindstedt, and Lars-Johan Lajjo Strand in Stockholm and asked to move to Sweden to head up Digital Marketing (then known as the “New Media” department) for a one year contract. I ended up staying for six years.
I had 10-15 direct reports working on planning and project management. Our main focus was the global website hm.com, but we quickly expanded our focus to include social media, digital marketing, and digital advertising.
My strategy for MySpace and Facebook was to create global brand pages, but be able to geo-target messaging based on country. (It wasn’t long before we dropped MySpace and just focused on FB.)
With Twitter, we created one global account, then separate unique accounts for each country in which there were stores, so they could tweet in their own language about their local campaigns and events.
For YouTube, Mårten Jeppson started creating “H&M Fashion TV” segments. (The name was later dropped due to a legal challenge.)
The workflow in the advertising departments was set up so that we received the images for the campaigns after the photo shoots, but the briefs all called for horizontal (magazine ready) images. Screens are landscape, of course, and digital advertising formats can be even more unique. Nothing fit. So I proposed a new workflow that acknowledged the needs of “new media” and succeeded in delivering content tailored for us.
The revised marketing strategy - and budgets - for all countries worldwide now included digital advertising alongside print and OOH.
We soon added Instagram (after a bit of internal pushback) and Pinterest.
But we weren’t finished. I saw that there was so much more we could do. And in the end, we grew those social media channels from zero to well over 150 million followers.
SO many great colleagues were along for the ride in those “New Media” days. H&M used to have a policy that we could not publicize our internal projects, our successful external partnerships, or even apply for award recognition. That has changed, obviously, as we now see how LinkedIn has altered the perception of self promotion.
So, to make up for thanks from me and to “New Media” and IT: Mårten Jeppson, Ulrika Evans, Tove Freeman, Carina Gyökeres, Veronica Eklund, Tobias Dagergård, Jacob Nordwall, Helena Nordström, Miriam Tappert, Debbie Viklund Reznik, Jesper Åström, Pernilla Hyll, Lotta Christensson, Emma Hedin, Johanna Saidi, Kimmy Nordqvist, Alexandra R., Svante Nilsson, Maria Barthelson, Beatrice Sablone and so, so many more.
And agencies: Great Works, Perfect Fools, Henrik Timonen, Johan Sandberg, North Kingdom / NoA, Patrik Persson, Carl Jesper Versfeld, Stefan Wendin, Jenny Gadd, Anna Malmberg, Bobo Ericzén, and many, many more.
NEXT UP: H&M mobile and apps