Mavenoid

Three years ago, I remember listening in on an internal Mavenoid workshop we were arranging outside of Lisbon when I first heard our co-founder Shahan Lilja talking about The Effortless Experience and how it inspired him to create Mavenoid. I picked up a copy soon after and it has served as a guiding star when talking to our customers about truly delivering a seamless Customer Support Experience, with resolution at the center. Since then, I’ve been a diligent student of the art of sales also diving into e.g. The Jolt Effect, and The Challenger Customer. These three books have one thing in common - they’re all written by Matt Dixon. That’s why I’m extra excited to invite y'all to this webinar on August 8th where the man himself will cover how to deliver a best-in-class customer experience 🚀

You're Invited! Join us for an exclusive webinar with bestselling author Matt Dixon! 🚀 Discover how to deliver a customer experience that delights your customers and drives loyalty. 📅 August 8, 2024 🕒 10 am EST 👉 Register Now and save your seat! https://lnkd.in/edV2ubmF Be one of the first 50 registrants and receive a FREE copy of "The Effortless Experience: Conquering the New Battleground for Customer Loyalty." #CustomerExperience #Webinar #MattDixon #Mavenoid #CustomerLoyalty #CX #CustomerSupport #ProductSupport

Today we launched two new #AI capabilities for our Virtual Assistant: Generative Answers and Vision Assist. These advancements reflect our mission to deliver personalized product support experiences with AI, offering brands self-service resolution rates of 58% and up, compared to a 9% industry average. Read more in our announcement post: https://lnkd.in/eCSJQyui

Today, Axios Retail shared the news about how we're using our recent financing to further invest in new AI-powered capabilities, with the launch of Generative Answers and Vision Assist. Read the news here: https://lnkd.in/eZs3Mu3N

TaskUs and Mavenoid Announce Strategic Partnership To Enable AI-Powered Product Support https://lnkd.in/dnhjYJkb #AIpowered #CX #Mavenoid #Partnership #TaskUs

🏆 Proud (& humbly surprised) to be on this year's Nova 111 list - "The best talent below 35 across 11 key sectors in Sweden". Top 10 within Software, Cloud & IT 🇸🇪 💻 This is heavily thanks to the awesome journey Mavenoid is on - I'm fortunate to have had the chance to join early and head-up various projects during the last +4 years. And we're still just getting started 🚀 🟠 Thanks to the jury H&M, Atlas Copco, Hemfrid, Mondelēz International, Boliden + Andrea Marino and the rest of the Nova community for this 🌟 Full #Nova111List here: https://lnkd.in/evVDpb2E

Today we announced our partnership with TaskUs, bringing together our combined expertise in #AI and personalized #productsupport for next-generation, personalized self-help product support. Our combined offering allows manufacturers’ and retailers’ customers to help themselves with everything from troubleshooting, setup, spare part sales, and product selection to getting advice about products. Learn more in the press release below: https://lnkd.in/e-cGV3H2

Today our VP of Product, 🇺🇦 Galina Ryzhenko, shares with CX Network three ways that AI can help automate product support content. Read the article here: https://lnkd.in/eCxxJnbB #AI #supportcontent #customersupport #productsupport

Heading to the Forrester CX Summit in June? Join Mavenoid's Brian Tourgee and Phil Gerolstein to learn how we're using AI to transform the world of product support. Let's connect -- coffee's on us! #forrestercx #forrestersummit #productsupport #ai #customersupport

We're a proud partner with Tridion -- learn more about how we work together to provide the best in product support.