Customer Experience Program Manager

We are looking for a Customer Experience Program Manager to join our Customer Experience Analytics team.

About Us

With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

Everyone's welcome at Bolt, regardless of race, colour, religion, sex, national origin, age, disability, sexual orientation, or gender identity.

We’re on a mission to make cities for people, not cars, and we need you to make it happen!

About The Role

Customer Experience Program Manager’s role is to ensure the timely delivery of the Customer Experience improvement programs designed to improve customer experience, reduce customer churn & operational costs

In addition, the Customer Experience Program Manager is responsible for overseeing programs that prepare the Customer Support organisation for product or business changes.

Your daily adventures will include:

• Managing the Customer Experience improvement & Customer Support change management programs for a business vertical
• Creating program plans: defining tasks, deliverables, timelines, and stakeholders
• Ensuring the timely delivery of the tasks within the program scope
• Ensuring the alignment, and frictionless communication exchange between the program’s stakeholders
• Maintaining the program documentations
• Facilitating a feedback loop between the program stakeholders
  
  
  

About you:

• 2+ years of experience in a management role, preferably in program/project management in a tech industry
• Excellent knowledge of MS Office or equivalent software & program/project management software (Jira, Asana, MS Project etc.)
• Excellent skills in decomposing complex problems into simpler actionable tasks, deadline & time management and group facilitation and organization
• Experience in managing different groups of stakeholders from cross-functional teams
• Outstanding knowledge of change management principles and performance evaluation processes
• Strong communication skills demonstrated through the ability to tailor communication about program impact on business, its status, next steps and obstacles across audiences
  
  
  

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 500+ cities across 45 countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode.
• Take care of your physical and mental health with our wellness perks.
• Some perks may differ depending on your location.