Sua equipe está enfrentando um problema complexo. Como você pode ajudá-los a desenvolver suas habilidades de resolução de problemas?

To initiate the problem-solving process effectively, it's crucial to grasp the essence, extent, and repercussions of the issue. Encourage your team to delve into it by posing open-ended inquiries like: What objective or result are we aiming for? What factors predominantly contribute to and result from the problem? Who are the stakeholders involved, and what do they require or anticipate? Additionally, assessing the urgency and significance of the problem is imperative. By delineating the problem with precision, you enable your team to concentrate on pertinent facets, thus mitigating confusion and ambiguity.

One time we need to investigate a more complex problem. I made a point of stopping the team and explaining research techniques such as the fish scale diagram, DEMAIC technique, Pareto diagram and even a little philosophy with the discussion of the method, which deals with decomposing complex things into smaller parts for a better understanding of the all. This helped the team to develop critical sense, based on scientific techniques, and to approach more complex problems with more security and tranquility.

I encourage my team to keep clear their mind from other problems. Then,let's start with problem analisys with the goal of decomposing the problem into smaller and smaller subproblems, By solving the smaller problems, one at a time , we arrive at the resolution of the main problem.

I worked for a company that really valued this. All team contribute with sessions like brain storm, research and bench marketing, discuse about what is good or not, risk analises an analise swot when all people understand, and make use of this tools... our team make this analises with maturite and securite, our estimation was the best beacouse take this process.

It's important after a good diagnosis, an even better action plan... I like to use the good old 5w2h. And expand all planning, even if I'm using agile methodologies, classic tools always help me. It's funny how people who were born into agile don't immediately realize that we have so many tools in each of the stages of an improvement cycle, for example in PDCA, for each stage there are tools that help you a lot.

In delivery reviews and retrospectives, especially in this last event (when agile), we have a very good opportunity to understand what went well and we need to keep it in our process. Every now and then I like to ask the team if things still make sense? Are there new forms? If we shouldn't do new market research and see if there is a better way to do this or that, it's funny that many people ask me if it's okay why are we going to change, and then they tell me it was the best we did.

People will deal with changes, continuous improvements, identifying and solving problems in different ways. Keep in mind that good communication, establishing the reason for the effort to improve is a good way. Knowing the profile of each member of the team, carrying out a disc analysis, for example, helps you know how to use what each person has to offer and always achieve the best possible result. Understand people and processes to have even more empathy.In the end, people grow, the team grows and corporations become even more solid.