Quais são os erros de comunicação mais comuns a serem observados no feedback do cliente?

Avoiding ambiguous or incomplete instructions is essential for any project, especially where clarity is crucial for accuracy. It's good to educate clients early on regarding what information is needed and the importance of clear instructions, ask questions that clarify and provide examples. Always confirm your understanding of what the client is expecting and document everything.

🤔 Dealing with ambiguous or incomplete instructions from clients can challenge the translation process. Lacking details on the target audience, tone, format, or purpose can lead to inconsistencies and potential revisions. To mitigate this, proactively seek clarification and confirmation before starting. Utilizing a translation brief or checklist ensures you gather all essential information, streamlining the project and aligning outcomes with client expectations.

Ambiguous or incomplete instructions can be a big problem, especially for clients who are less familiar with the translation process. In my experience, it's best to start the conversation early and strongly recommend a Style Guide, Glossary or both before starting translations. In case of a rush project that cannot wait for these assets, it's still good to bring up beforehand so that they know what we are missing going into the project.

Industry specific terms can be very challenging, especially when the industry you are working in is not widely-known or understood. It can help to request the source content for review prior to starting translations, so that you can call our potential misunderstandings or good candidates for glossary terms before starting a translation. This is not always possible. When dealing with these issues once a translation is completed, it's important to flag terms that would be good to add to a glossary and make sure that any client-requested changes are saved in their TM for future leverage and translator reference.

🔍 Clients using imprecise or unfamiliar terminology pose a challenge, making it hard to grasp the nuances of their feedback, potentially leading to errors. Tackling this requires diligent research into the client's industry, culture, or context, and leveraging glossaries, dictionaries, or online tools for accurate translations.

🔄 Handling contradictory or inconsistent feedback from clients, such as sudden changes in style, tone, or terminology, can be perplexing. To manage this, document all feedback and changes meticulously. Using version control and annotations clarifies your translation choices, reducing confusion and bolstering confidence in your work.

Ask for a point of contact at the start of the process so you have a structure in place for queries. Access to existing and relevant source materials and their translations is crucial.

🚫 Facing negative or unconstructive feedback without specific guidance can be disheartening. To navigate this, respond professionally and seek clarification on how to enhance your translation, fostering a constructive dialogue and potentially strengthening your client relationship.

⏳ Delays or absence of feedback from clients can disrupt your workflow. Ensure clear, regular communication and set realistic feedback deadlines. Use reminders and follow-ups to keep the project on track.