Bernardo Pinto Ribeiro

• For continuous and absolutely professional engagement in the Citi Transfer Repository optimization project. With a SME knowledge I'm the best companion in every discussion and brainstorm. For always being active and helpful. For being able to prepare various reports quickly, making conclusions, and asking brilliant questions. For performing COB testing in the absence of other team member without hesitation. During migration of Citi Transfer Repository to a new production server I assisted an… Pokaż więcej

• For continuous and absolutely professional engagement in the Citi Transfer Repository optimization project. With a SME knowledge I'm the best companion in every discussion and brainstorm. For always being active and helpful. For being able to prepare various reports quickly, making conclusions, and asking brilliant questions. For performing COB testing in the absence of other team member without hesitation. During migration of Citi Transfer Repository to a new production server I assisted an SME during post implementation checkouts. For actively reviewing automatically generated email tamplates and creating charts with follow up questions to make things faster and more visible. And for creating a OneNote cookbook with questions and answers related to the program. Pokaż mniej

• For the hard work for Citi Transfer Repository, and being the backup GPO for the program. For helping others and sharing my knowledge. For being present in most calls and working during weekend doing migrations, COB tests, identifying issues and more. For creating support documentation that helped reducing time working on questions and concerns from the users. For being an excellent teammate, always having a great attitude and being willing to do an extra mile.

• For outstanding support with the Citi Transfer Repository program, which includes cleanup of pending records by creating a email communication for the users and handling them afterwards. For help in report analysis, active investment in each meeting with spot on suggestions and for sharing knowledge and user case experience in terms of process optimization.

• For all my contribution on Citi Transfer Repository program. For being a great support, providing guidance on how to handle and address different situations.

• For being very dependable and reliable in handling BAU and other tasks assigned to me. For providing quality with less supervision, and interest to have in depth knowledge through learning and asking. For having initiative to take action and provide assistance without the need of being asked. For knowing how to assess situations and identify if whether I need to ask for assistance or I can manage it by myself.

• For the support as Voice of the Employee Ambassador in the first half of the year 2020. For taking this additional role and helping to define the detailed plan and track its progress in the middle of the year.

• For outstanding support, covering well the processes, and working after hours to complete all necessary tasks.

• For providing continuity of services for the team during Polish bank holidays. Due to my commitment EMEA Change Management was able to constantly provide services for our internal clients across the globe.

• In recognition for being a key team player, for the hard work and efforts.

• In recognition for the best performance results among the team.

• For pursuing new goals and becoming a Customer Coordinator.

• For outstanding commitment to reduce stack, for hard work and initiative.

• In recognition for the highest quality results combined with a high amount of processed volume.