Agenda

Tuesday, June 4

10:00am12:00pm
10:00am12:00pmCouncil Meeting

ITSC Council Meeting

10:00am12:00pm
101B, Level 1
By invitation only. 

LP Council Meeting

10:00am12:00pm
204, Level 2
By invitation only. 
12:00pm4:00pm

Executive Afternoon

12:00pm4:00pm
103, Level 1
Specifically designed for senior level loss prevention and asset protection professionals, Executive Afternoon offers interactive discussions, expert insights and takeaways and exclusive peer-to-peer networking. The program considers topics that help ...
Frank Patercity

Frank Patercity

Director, Corporate Security, Investigations & Organized Retail Crime
Kroger
1:00pm3:00pm

Educational Workshop: OSINT for Partner Due Diligence

1:00pm3:00pm
Blue Dot Stage, 104A, Level 1
In an era of global operations and multi-national partnerships, effective due diligence is critical to avoid financial and reputational losses. The Integrity, Notification, and Fairness in Online Retail Marketplaces for Consumers Act (INFORM Consumer ...
1:30pm3:30pm

Port Security Tour at the Port of Long Beach

1:30pm3:30pm
Long Beach CC - Promenade Lobby, Level 1
Complimentary boat tour open to all-access pass retailers; capacity limited to 100 attendees. Pre-registration required. Join Port executives for a free guided boat tour of the Port of Long Beach! The Port of Long Beach is the premier U.S. gateway ...
1:30pm4:00pm

Cybersecurity and Digital Fraud Tabletop Incident Response Exercise

1:30pm4:00pm
Metro One Stage, 104B, Level 1
This exercise is open to senior-level retail sector attendees of NRF PROTECT, including members of the NRF IT Security Council and the NRF Fraud Prevention Professionals Working Group. If you meet the qualifications, this program can be added to y ...
Adam Isles

Adam Isles

Principal and Head of Cybersecurity
The Chertoff Group
2:30pm4:00pm

Grill and Chill

2:30pm4:00pm
Poolside at the Hyatt
Arriving to the west coast early, or just excited to begin your NRF PROTECT 2024 experience? Join us for pre-gaming with burgers brats and beer at the Long Beach Hyatt Regency, Poolside.
4:00pm5:30pm

Carnival at the Cove Opening Party

4:00pm5:30pm
The Cove, Long Beach Convention Center
Everyone’s a winner at the Carnival at the Cove! Network with over 1,000 retail professionals while enjoying fresh local cuisine and cocktails.  Engage in friendly competition -and win prizes - while trying your hand at games of luck and skill like P ...

Wednesday, June 5

7:30am8:00am

Attendee Breakfast

7:30am8:00am
Outside of Keynote Room
Get ready for morning sessions with hot coffee and grab-and-go breakfast offerings.
8:00am8:45am

FACING OUR FUTURES - Looking to 2030 and beyond

8:00am8:45am
CIS Security Solutions Theatre
2024 is a pivotal year for the retail industry as it charts a course towards its exciting future. We see trends such as economic instabilities and global trade, as regional shifts and data growth change how we power and drive transformation in our bu ...
9:00am9:45am
9:00am9:45amFeatured Session

Cargo theft and transit loss

Developing effective cyber governance in retail

Managing risk in a polycrisis environment

Mixed signals: Exploiting all data available to detect ORC

10:00am10:45am
10:00am10:45amFeatured Session

Building risk models: Using data to inform decision-making and security strategies

Cyber analysts & fraud practitioners: Partners in security

Protecting our elders: Gift card fraud and scams

To SOC or how to SOC…that is the question

10:45am2:45pm

Expo Hours & Experiences

10:45am2:45pm
Expo
Enjoy social breaks with peers, free lunches, giveaways, fun games and prize-winning opportunities in the Expo. The crowd favorite returns. Make new connections through NRF’s MATCH, SPIN, WIN. Locate your attendee twin by matching badge numbers and s ...
10:45am2:45pmExpo Experience

Match, Spin & Win

10:45am2:45pm
NRF Fusion Center
Find your match and spin your way to a win! Locate the MATCH #" on your badge (lower right corner) then look for others with the same number. Retailers and Exhibitors must find each other by matching the numbers on their badge. Once found, head to th ...

NJB Professional headshot lounge

10:45am2:45pm
Expo, next to booth 1221
Smile! Stop by the Professional Headshot Lounge on the expo floor to update your professional headshot. Across from Booth 1221.

NRF Fusion Center

10:45am2:45pm
1500-1700 aisles, Center of Expo
The NRF Fusion Center is where you can collaborate with all levels of law enforcement agencies, mall security and Organized Retail Crime Associations to discuss trending LP and cyber issues and explore new strategies to counter retail crime. 
11:00am11:30am

Adapting loss prevention: Harnessing data analytics for effective shrink management in retail

11:00am11:30am
Exhibitor Big Ideas Stage
Retailers of all segments and sizes are faced with many of the same challenges when it comes to their loss prevention efforts. Most notably, how to create a frictionless customer experience in an environment where inventory shrink has reached unprece ...
Scott McBride

Scott McBride

Chief Global Asset Protection Officer & CSO
American Eagle Outfitters Inc.
11:45am12:15pm

Leveraging LPR and video technology to combat retail fraud and crime

11:45am12:15pm
Exhibitor Big Ideas Stage
This session will be focused on the partnership between Law Enforcement and Retailers and how they can together leverage new technology to combat fraud and crime.
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Nathan Wade

Manager, Fraud Prevention
Pilot Travel Centers
12:00pm1:00pm

Expo Lunch

12:00pm1:00pm
Meet, Seat & Eat areas, Expo
Enjoy a well-rounded complimentary boxed lunch served on the Expo floor allowing you to network and eat at the same time. Lunch includes a sandwich or salad, fruit and a beverage.
12:00pm1:30pm

NRF ORC / Investigators' Network and Law Enforcement Lunch

12:00pm1:30pm
103, Level 1
The NRF ORC/Investigators' Network Meeting provides a great opportunity to meet retail and restaurant loss prevention professionals, mall security and law enforcement partners, as well as ORCA leaders in the region where you work. Join us for lunch i ...
Dariush Vollenweider

Dariush Vollenweider

Special Agent
U.S. Department of Homeland Security- Homeland Security Investigations
Adam Parks

Adam Parks

Deputy Special Agent in Charge
Homeland Security Investigations
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Huy Betz

Deputy District Attorney
San Diego County District Attorney's Office
12:30pm1:00pm

Crime risk modeling and location intelligence: Identifying high risk locations in your enterprise

12:30pm1:00pm
Exhibitor Big Ideas Stage
Retailers are experiencing significant criminal activity in and around their stores. However, not all stores are impacted equally. From shoplifting to organized retail crime, retailers are turning to geospatial technology and modeling to forecast whi ...
1:15pm1:45pm

There's no "friendly fraud" - Using AI to address claim/return fraud & abuse

1:15pm1:45pm
Exhibitor Big Ideas Stage
In the beginning they called it “friendly-fraud” but today retailers know that fraud and abuse in the claims and appeasement operations is anything but. Appriss Retail just completed the first ever study focused solely on the claims and appeasement a ...
1:30pm1:50pm

NRF Fusion Center K9 Activation

1:30pm1:50pm
NRF Fusion Center
California Highway Patrol will be providing two k9 demonstrations that specalizes in narcotics and explosive detection. 
2:00pm2:30pm

Winning the battle against theft: Lowes Foods' game-changing loss prevention strategy

2:00pm2:30pm
Exhibitor Big Ideas Stage
Dive into the success story of Lowes Foods and learn how Zebra Workcloud Actionable Intelligence software has revolutionized their approach to asset protection. Hear from Carrie Rath and discover how the use of cutting-edge technology has propelled t ...
Carrie Rath

Carrie Rath

Senior Asset Protection POS Data Analyst
Lowes Foods
2:30pm2:45pm

Daily Double Prize Drawing

2:30pm2:45pm
Fusion Center Stage
The Daily Double gives winning retailers a second chance to win big.   Retailers who previously won at Match, Spin and Win can return to the Expo Hall and Fusion Center Stage for a second spin. It's a new wheel with new and bigger prizes! This is a r ...
2:45pm3:30pm
2:45pm3:30pmFeatured Session

An integrated approach to cyber and physical security driving digital transformation

Let’s meet back up at the mall

Tackling investigations at Burlington: Making the pieces fit

Understanding the transnational organized crime threat and its impact on retail

3:45pm4:30pm
3:45pm4:30pmFeatured Session

It’s a small world after all: Loss prevention around the globe

Managing threats of violence in your retail and remote locations

Tackling ecommerce and delivery fraud

The evolving role of the retail CISO: Opportunities and challenges

4:45pm5:15pm

Shutting down America's largest illicit online gift card marketplace

4:45pm5:15pm
CIS Security Solutions Theatre
Organized retail crime is on the rise, affecting both the retail and financial industries. In a landmark case titled Operation Bad Bot, Homeland Security Investigations (HSI) unraveled a complex online gift card fraud, culminating in the shutdown of ...
Dariush Vollenweider

Dariush Vollenweider

Special Agent
U.S. Department of Homeland Security- Homeland Security Investigations
Adam Parks

Adam Parks

Deputy Special Agent in Charge
Homeland Security Investigations
Alan Stevens

Alan Stevens

Assistant United States Attorney
United States Department of Justice
5:15pm5:45pm

NRF Protect Awards

5:15pm5:45pm
CIS Security Solutions Theatre
During this time, we will be announcing the winners of ​The Ring of Excellence Award and the NRF Retail Cybersecurity Leadership Award. The Ring of Excellence Awards recognizes pioneers in the retail loss prevention and asset protection community wh ...
5:45pm6:15pm

Raise your glass awards celebration

5:45pm6:15pm
Outside of Keynote Room
Immediately following the Keynote, join us for a champagne toast, in celebration of our award winners. 

Thursday, June 6

7:30am8:00am

Attendee Breakfast

7:30am8:00am
Outside of Keynote Room
Get ready for morning sessions with hot coffee and grab-and-go breakfast offerings.
8:00am8:45am

Hacking retail

8:00am8:45am
CIS Security Solutions Theatre
Have you ever wondered how hackers think? Do you know why they're so successful? Do you want to know what this has to do with broader retail concerns, such as loss prevention, asset protection, and anti-fraud? Led by Ted Harrington -- the #1 bestsell ...
9:00am9:45am
9:00am9:45amFeatured Session

All risks on deck! Preparing for the challenges of global and domestic threats

Lessons from ten years of retail cybersecurity collaboration

Managing the extreme: Protecting vulnerable locations against loss

10:00am10:45am
10:00am10:45amFeatured Session

Readying the retail industry for a challenging legislative landscape

Start with empathy: Handling vulnerable and homeless people

Tales from the darkside: Robbing companies from 9 to 5

10:45am2:45pm

Expo Hours & Experiences

10:45am2:45pm
Expo
Enjoy social breaks with peers, free lunches, giveaways, fun games and prize-winning opportunities in the Expo. The crowd favorite returns. Make new connections through NRF’s MATCH, SPIN, WIN. Locate your attendee twin by matching badge numbers and s ...
10:45am2:45pmExpo Experience

Match, Spin & Win

10:45am2:45pm
NRF Fusion Center
Find your match and spin your way to a win! Locate the MATCH #" on your badge (lower right corner) then look for others with the same number. Retailers and Exhibitors must find each other by matching the numbers on their badge. Once found, head to th ...

NJB Professional headshot lounge

10:45am2:45pm
Expo, next to booth 1221
Smile! Stop by the Professional Headshot Lounge on the expo floor to update your professional headshot. Across from Booth 1221.

NRF Fusion Center

10:45am2:45pm
1500-1700 aisles, Center of Expo
The NRF Fusion Center is where you can collaborate with all levels of law enforcement agencies, mall security and Organized Retail Crime Associations to discuss trending LP and cyber issues and explore new strategies to counter retail crime. Sponsore ...
11:00am11:30am

Successfully prosecute ORC: Lessons from retail and state leadership

11:00am11:30am
Expo Stage
Retailers face an evolving range of threats that risk the safety of their employees and customers - as well as their bottom line. This session will share proven strategies to detect and deter organized retail crime through effective collaboration wit ...
Frank Patercity

Frank Patercity

Director, Corporate Security, Investigations & Organized Retail Crime
Kroger
Sean Browne

Sean Browne

Sr. Manager, Organized Retail Crime
The Home Depot
11:45am12:15pm

Why RFID is a game changer for loss prevention

11:45am12:15pm
Exhibitor Big Ideas Stage
RFID has evolved dramatically.  These serialized labels now exist for products that in the past were considered untaggable, and they are routinely found on goods with ultra-low price points.  The technology has helped many retailers improve their los ...
Marshall Kay

Marshall Kay

Director, Retail Transformation Services
Avery Dennison
12:00pm1:00pm

Expo Lunch

12:00pm1:00pm
Meet, Seat & Eat areas, Expo
Enjoy a well-rounded complimentary boxed lunch served on the Expo floor allowing you to network and eat at the same time. Lunch includes a sandwich or salad, fruit and a beverage.
12:00pm1:30pm

Women at Protect Luncheon

12:00pm1:30pm
Zellman Group Stage, 104C, Level 1
Education, networking and community, focused on women working in loss prevention and asset protection. Join us for an exclusive luncheon that will inspire, celebrate, educate and bring together women in the retail industry, powered by the NRF Women i ...
Summer Stephan

Summer Stephan

San Diego County District Attorney
San Diego County District Attorney's Office
12:30pm1:00pm

Beyond traditional LP: How Stater Bros leverages their LP platform across the enterprise

12:30pm1:00pm
Exhibitor Big Ideas Stage
Stater Bros uses their loss prevention platform and data well beyond the traditional loss prevention organization into operations, marketing, and finance. The analytical insights allow them to compete effectively with larger organizations, improve cu ...
1:15pm1:45pm

Combating ORC

1:15pm1:45pm
Exhibitor Big Ideas Stage
Applying a combination of solutions from Checkpoint, Family Dollar found our ORC solution to be a safe and effective way to accelerate the case building process and help move ORC offenders through prosecution.
2:30pm2:45pm

Daily Double Prize Drawing

2:30pm2:45pm
Fusion Center Stage
The Daily Double gives winning retailers a second chance to win big.   Retailers who previously won at Match, Spin and Win can return to the Expo Hall and Fusion Center Stage for a second spin. It's a new wheel with new and bigger prizes! This is a r ...
2:45pm3:30pm
2:45pm3:30pmFeatured Session

CyberGPT: How retail security leaders can manage AI threats and opportunities

Managing large-scale or multi-jurisdictional ORC theft groups

Tomorrow’s technologies – Today’s legal concerns

3:45pm4:00pm

Fireside chat with San Diego County DA and NDAA President-elect Summer Stephan

3:45pm4:00pm
CIS Security Solutions Theatre
The relationships between prosecutors, law enforcement and retailers are vital in efforts to stem the current tide of retail theft and violence. San Diego County DA Summer Stephan sits with NRF VP David Johnston to talk about the proactive approach h ...
David Johnston

David Johnston

VP, Asset Protection and Retail Operations
National Retail Federation
Summer Stephan

Summer Stephan

San Diego County District Attorney
San Diego County District Attorney's Office
4:00pm4:30pm

You play to win the game

4:00pm4:30pm
CIS Security Solutions Theatre
Herm Edwards has spent a lifetime playing to win. His leadership style, his passion for teamwork, and his commitment to getting the details right have made him successful on the football field and throughout his life.  Join us as he shares the experi ...