Bijdrage van Jochem

We implementeren Jochem nu al een tijdje in grote organisaties en hebben in deze tijd veel geleerd. Het is het beste om de implementatie te starten met een kleine testgroep van gegevens, deze iteratief te verbeteren en hiaten in de kennisbank te identificeren voordat een bredere uitrol plaatsvindt. We moeten ook ervoor zorgen dat je kennisbank vooraf is geformatteerd voor Generative AI. Het is belangrijk om de verwachtingen te beheren. GenAI is geen wondermiddel en organisaties moeten aanvankelijk tijd investeren om nieuwe kennis te beoordelen en te accepteren zodat het zijn volledige potentieel kan bereiken. Voor een succesvolle implementatie is een sterke start cruciaal om enthousiasme te behouden. We helpen graag bij het effectief voorbereiden en implementeren van kennisbronnen. Het hebben van een fallback-plan is echter net zo belangrijk. Als er geen adequaat antwoord beschikbaar is, verbindt Jochem gebruikers met ervaren collega's en werkt hij de kennisbank bij met beoordeelde antwoorden. Meer details hierover volgen in een aankomende video. Dank aan onze early adopters voor het vormen van een hoeksteen van onze vooruitgang van vandaag!

We’ve had valuable conversations with organizations regarding GenAI. It is clear that larger enterprises are opting to simultaneously build AND buy GenAI solutions. But why is that? In this video, our CEO Graciëlla van Vliet explains the pros and cons of each approach and how companies are navigating this decision.

🌟 Exciting Partnership Announcement! 🌟 We’re excited to share that Jochem is now active at Homerr | Duurzaam verzenden, helping their customer service team! 🎉 Jochem delivers instant suggested answers by connecting to their knowledge base, making it easier and faster for agents to assist customers. Interested in tackling similar challenges? Have a look at our website and book a free demo with us: https://jochem.ai/

Overwhelmed by repetitive questions at work? Jochem to the rescue! Watch our fun skit to see how Jochem can bring instant answers and transform your workday. Interested? Book a demo call with us at: https://jochem.ai/

A few months ago, our CTO Bart Verhaegh shared how NS’ Chat-NS system is helping its technicians be more efficient with information retrieval. More and more organizations are integrating ChatGPT-like solutions. In order to harness the potential of genAI, there are crucial issues that need to be addressed: - Fragmented knowledge: Information is frequently dispersed across various systems, from knowledge bases like SharePoint to ticketing platforms like Zendesk. - Knowledge bottlenecks: Certain knowledge exists solely in the minds of specific team members, making them the exclusive holders of that information. - Dependency on experts: Tasks are delayed until the key expert is available, yet this individual is frequently overwhelmed with demands. Additionally, if this person’s knowledge is not up-to-date, it can lead to widespread misinformation. This is where Jochem steps in. Jochem enhances efficiency and empowers employees with the tools they need, while constantly expanding and improving knowledge bases. Access the whitepaper below to learn how Jochem can revolutionize your organization’s knowledge management. https://lnkd.in/egGGeBzT

While chatbots may seem like a great solution for customer service, they often fall short, leaving customers frustrated and issues unresolved. Jochem offers a better approach by empowering human agents rather than replacing them! In this video, Kevin Biguet explains how Jochem can transform your customer service team with instant answer suggestions, streamlined escalations, and continuous learning. Interested? Book a demo with us at https://lnkd.in/eY329CCt

Is your customer support team constantly overwhelmed by a backlog of tickets? It doesn’t have to be like this. Jochem is here to empower your customer service agents with instant suggestions as they interact with customers. Resolving tickets faster than ever without compromising on customer satisfaction. But Jochem doesn't just stop at providing suggestions. If it encounters a question it can't answer, it can seamlessly escalate the case to the right expert where the agent can get a solution. 💡 Here's the magic: Every interaction is a learning opportunity. Jochem continuously learns from these exchanges, adding new insights and knowledge to your company's repository! 📽 Curious to see it in action? Check out our video for a closer look and book a demo with us to learn how Jochem can assist your team: https://lnkd.in/eY329CCt

Are slow support responses impacting your 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 and 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆? Our analysis shows that improving ticket handling speeds can reduce your average handling time (AHT) for more than 𝟲𝟲% of the tickets, significantly cutting operational costs and boosting satisfaction among your team and customers. Many organizations struggle with 𝗳𝗿𝗮𝗴𝗺𝗲𝗻𝘁𝗲𝗱 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 and 𝗼𝘂𝘁𝗱𝗮𝘁𝗲𝗱 𝗱𝗮𝘁𝗮 that slow down efficiency and increase reliance on key personnel. These challenges can significantly hinder your operational goals. That's why we've written a 𝘄𝗵𝗶𝘁𝗲 𝗽𝗮𝗽𝗲𝗿 explaining: - what our observations are - the issues are problematic - the challenges of overcoming them - the necessary steps to enhance your average handling time without compromising quality. Read about it on https://lnkd.in/ebPTxyxq

It might be a bit overdue but we're still thrilled to announce our partnership with Hosted Energy! Jochem.ai is now integrated in their internal communication, streamlining processes, and empowering employees to easily access information instantly. Challenges we tackle at Hosted Energy are: - How can we decrease repetitive questions to seniors - How can we help agents work more efficiently Interested in boosting your agent productivity without comprising on NPS at your organisation? Have a browse on our website: https://bit.ly/44j9s7A