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Virtual public engagement can be a more inclusive and equitable way to engage with communities, but it is important to consider the digital divide and use a variety of approaches and tools to reach all community members. Prior to the COVID-19 pandemic, transit agencies had limited virtual communication tools. However, the pandemic encouraged agencies to adopt new virtual strategies and practices.

TCRP Research Report 241: Inclusive Virtual Public Involvement for Public Transit, from TRB's Transit Cooperative Research Program, is designed to assist public transit agencies to enhance public engagement by more effectively using virtual tools and strategies.

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Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2023. Inclusive Virtual Public Involvement for Public Transit. Washington, DC: The National Academies Press. https://doi.org/10.17226/27106.

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Publication Info

144 pages |  8.5 x 11 |  Paperback
ISBN: 978-0-309-69912-9
DOI: https://doi.org/10.17226/27106
Chapters skim
Front Matter i-viii
Summary 1-2
Chapter 1 - Background 3-5
Chapter 2 - Primary Research Findings 6-11
Chapter 3 - Enhancing VPI Strategies for Transit Providers 12-17
Chapter 4 - Incorporating VPI Feedback into Decision-Making 18-20
Chapter 5 - Research Highlights 21-34
Appendix A - Literature Review and References Consulted 35-50
Appendix B - Survey Results 51-70
Appendix C - Focus Group Instruments and Summaries for Transit Agencies 71-86
Appendix D - Focus Group Instruments and Summaries for VPI Practitioners 87-106

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