SparkCognition, Inc. delivers world-class AI solutions that allow a business to solve their most critical problems, empowering them to run a more sustainable, safer, and profitable business. Our award-winning AI solutions predict future outcomes, optimize processes, and prevent cyberattacks. We partner with the world’s industry leaders to analyze, optimize, and learn from data. We augment human intelligence, drive profitable growth, and achieve operational excellence.
Drive change and create a footprint. Learn more at: SparkCognition
The Services Operations Manager will be part of a global Professional Services team. This role is responsible for the operations of SparkCognition Services worldwide working for Services Operations located in the US. This is a key, busy and cross-functional role working closely with clients, sales, consultants, and the finance and legal teams to ensure successful delivery of services. This role is responsible for project staffing and resource scheduling on a broad range of consulting engagements. In addition, this role focuses on developing and implementing best practices and initiatives for our growing Services team. This role will report to the Senior Services Operations Manager in the US.
You Will:
Delivery
Work closely with Sales and Services to negotiate Statements of Work to signature
Lead staff process to schedule consultant teams across engagements
Work closely with the Services Directors and Engagement Managers, become their trusted partner, and track customer delivery
Interact closely and in a timely and professional manner with SparkCognition clients to ensure the successful delivery of services purchased and ensure proper billing/invoicing with Finance
Pro-actively manage the backlog of consulting engagements and anticipate services changes such as renewals or expansions
Services Operations
Ensure weekly and monthly time tracking submissions and approvals meet deadlines
Support the onboarding and offboarding of new hires and contractors
Develop, implement, document and enforce best practices that can continually enhance SparkCognition Services
Drive awareness and compliance of all company and team policies
Track and forecast team utilization targets
Support Services Directors and Engagement Managers to track all consulting engagements across time and to budget
Track overall Services organization P&L against agreed upon KPIs
You’ll Have:
A Bachelor's degree is required
Proven track record of managing operations for fast growing Services teams in the Tech Industry
Exceptional verbal and written communication are required
Must be proactive and a self-starter with a willingness to learn on the job
Must be able to multi-task and adapt to last minute changes
Passion for driving scale, operational excellence and efficiencies
Ability to prioritize, highlight risk and escalate as appropriate
Ability to establish credibility with business owners from around the organization and to create strong partnerships with other teams
Flexible in approach with a positive attitude
Previous experience in customer success roles or consulting is a plus
Skilled in project management/financial systems as well as Microsoft Office; Smartsheet is preferred
Overlap with the US workday is required
SparkCognition is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment.
SparkCognition prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
SparkCognition is committed to providing reasonable accommodations throughout the recruiting process. If you need a reasonable accommodation, please contact us to discuss how we can assist you.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Software Development
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