Manager - Customer Service
Manager - Customer Service
Siemens
Thane, Maharashtra, India
See who Siemens has hired for this role
Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. In close collaboration with our partners and customers, we are the driving force for the digital transformation in the discrete and process industries.
We’re looking for the makers of tomorrow – the hardworking individuals ready to help Siemens transform entire industries, cities and even countries. Get to know us from the inside, develop your skills on the job and work at the cutting edge of Corporate.
What you would be doing?
We’re looking for the makers of tomorrow – the hardworking individuals ready to help Siemens transform entire industries, cities and even countries. Get to know us from the inside, develop your skills on the job and work at the cutting edge of Corporate.
What you would be doing?
- Service Business Developement for Cranes segment
- Plan and visit customers to meet the Business target and support requirements of customers
- Drive service business portfolios i.e. Contract, Retrofit, Digitalization, spares etc.
- Service escalation support & resolution
- Driving Digitalization and explore new service opportunities and business models
- Study of Tender documents & Preparing Techno-commercial offers
- Collaboration with Regional Colleagues, Finance Colleagues, Business Units, HQ, Channel Partners, Vendors to meet targets and KPI's
- BE/ Diploma in Electrical / Electronics or similar qualification
- Good Knowledge on Low Voltage drives with engineering & commissioning / service exposure of 7+ years (for BE) / 10+ years (for Diploma) exeperience in drives. Know-how on Low voltage motors and PLC is expected.
- Application knowledge of Port Cranes i.e. RTG, STS crane and Industry Cranes i.e. EOT, Coil handling, Ladle crane etc. in commissioing / maintenance field is MUST.
- Good communication skills & service attitude is important.
- Know how on Siemens Drives & PLC will be considered as additional benefit
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Customer Service -
Industries
Automation Machinery Manufacturing
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