Manager - Customer Service

Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. In close collaboration with our partners and customers, we are the driving force for the digital transformation in the discrete and process industries.

We’re looking for the makers of tomorrow – the hardworking individuals ready to help Siemens transform entire industries, cities and even countries. Get to know us from the inside, develop your skills on the job and work at the cutting edge of Corporate.

What you would be doing?

• Service Business Developement for Cranes segment
• Plan and visit customers to meet the Business target and support requirements of customers
• Drive service business portfolios i.e. Contract, Retrofit, Digitalization, spares etc.
• Service escalation support & resolution
• Driving Digitalization and explore new service opportunities and business models
• Study of Tender documents & Preparing Techno-commercial offers
• Collaboration with Regional Colleagues, Finance Colleagues, Business Units, HQ, Channel Partners, Vendors to meet targets and KPI's
  
  

How do you qualify for the role?

• BE/ Diploma in Electrical / Electronics or similar qualification
• Good Knowledge on Low Voltage drives with engineering & commissioning / service exposure of 7+ years (for BE) / 10+ years (for Diploma) exeperience in drives. Know-how on Low voltage motors and PLC is expected.
• Application knowledge of Port Cranes i.e. RTG, STS crane and Industry Cranes i.e. EOT, Coil handling, Ladle crane etc. in commissioing / maintenance field is MUST.
• Good communication skills & service attitude is important.
• Know how on Siemens Drives & PLC will be considered as additional benefit
  
  

We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us craft tomorrow!