Chaitanya Arora

Hi All, #Daloopa Private Limited is #hiring for following position, any reference would be highly appreciated. Title: - Equity Research Analyst/Sr. Analyst Location: - Noida sector 142(work from Office 5Days) Job Description: This job requires a person to be well versed with the process of analyzing companies, both qualitatively and quantitatively, and building financial models. Attention to detail, a strong work ethic, top-notch analysis skills, willingness to take up challenges and a can-do attitude are some of the attributes that one should possess to ace this job. Though not exhaustive, the key job responsibilities are listed below- • Build and review our proprietary financial models. • Keep abreast of important trends and developments in the relevant sectors/geographies. • Guide junior analysts in the team to better organize team's workflow, meet work quality and timelines. • Maintain MIS Reports for team and organization. Key Skills/Experience: - • Ability to look at financial numbers in models critically and identify errors. • Good aptitude for problem solving and trouble shooting. • 1-3 years of equity research experience along with in-depth knowledge of key drivers, inhibitors, dynamics, trends, and indicators of one or more sectors. • MBA (Finance)/Masters in any Financial or related discipline (such as commerce, economics, accounting) • Bachelors with significant progression towards financial certifications such as CFA, CA, CMA. Candidates with other degrees, but with significant knowledge and experience as per the job description above can also apply. • Should be highly proficient in MS Office (especially Excel). • Good understanding of capital markets with excellent financial skills. A solid understanding of financial statements, ratios, accounting, and valuation concepts. • Analytical / Problem solving skills, with a logical thought process - to sort, analyze and creatively interpret large amounts of qualitative and quantitative data. • Proficient written and oral communications skills. • Good relationship management, and strong communication and presentation skills. • Ability to work with and coach junior team members Interested can share CV at shalini.sahu@daloopa.com #equityresearch #DCF #financialmodelling #financialresearch #businessresearch #industryresearch #companyresearch #financialmodels #sectorexpertise

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#Helloconnection!! Greetings From Matrix HR Technologies!! Position: Regional Manager - GT Experience: 9-12 Years (Min 3 years in team handling) Industry Preferences: Dairy Product Manufacturing Location: Bangalore Salary: 13-15 LPA Responsibility: ✿Owning P&L for the GT vertical. ✿Identifying, onboarding and sustaining profitable retail distributors partners. ✿Assisting retail partners in product promotions, new Product launch - planning & execution to enhance product visibility and sales across the region. ✿Monitoring sales campaigns and promotions for the region and ensuring sales targets are achieved. ✿Visiting assigned territory regularly to identify and resolve issues. ✿Regular market surveys to identify customer needs and make recommendations to the management for new products and innovative sales techniques to increase customer satisfaction. ✿Analyzing regional market trends and discovering new opportunities for growth ✿Overseeing SKU wise indenting for the stock for upcoming days/weeks/months on the basis of sales, trends and objectives. ✿Monitoring inventory and maintaining sufficient inventory of products. ✿Ensuring product quality standards are maintained. ✿Creating regional sales plans in alignment with business objectives. ✿Supporting Sales officers with day-to-day store operation.  ✿Regular sales review with the team and the distributor. ✿Achieving Sales KPIs for the region. If you or anyone in your circle is interested, please share resume to ta78@matrixhrservices.com Raju Anand Sharad Joy Aparna Ravindran D Kusuma Deekshitha M V #RegionalManager #RetailDistribution #SalesStrategy #BusinessGrowth #MarketAnalysis #TeamManagement #SalesTargets #ProductLaunch #CustomerSatisfaction #InventoryManagement #SalesPlanning #PandLOwnership #SalesOperations #RetailManagement

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More organisations should adopt the policy of hiring people and not resume. It is imperative that we focus on the skills that are required for the job rather than the age/employment gap.

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Hi Everyone, #Plixlife is #hiring for #SupplyChainAnalyst Top Skills Required: Inventory Management, Vendor Management, Procurement, and Logistics.,Inventory Accounting,Demand and Supply- Forecasting and Planning. Experience: 3+ years Salary: 08LPA TO 10LPA Location: Mumbai KEY AREAS and their RESPONSIBILITIES Inventory & procurement: 1.Prepare inventory reports on daily, weekly & monthly basis 2.Analyze stock levels at various channels on daily basis to provide inputs on procurement 3.Demand forecasting at SKU level and channel level. 4.Prepare LSR (low-stock reports) and OSR (over-stock reports) and raise red flags. 5.Analyze procurement spend and devise ways to cut costs. 6.Prepare weekly, monthly MIS as required. Vendor Management: 1.Collect and analyze stock data at vendor for FG, RM, PM etc. 2.Devise and monitor optimal stock levels at vendor locations. 3.Create vendor scorecards. 4.Analyze other vendors for their performance, delivery timeliness and other factors to onboard them Coordination with Finance team for inventory accuracy 1.Routine coordination with accounting team to ensure the inventory on our accounting books matches with the physical inventory. Logistics and delivery operations 1.Analyze the logistics data to recommend optimal paths, logistics partners etc. to ensure cost-effective and timely deliveries. 2.Analyze logistics spend data to recommend ways to save costs. 3.Data insights to improve On-time delivery and other ways to enhance customer experience 4.Analyze regional demand to recommend locations where we need warehouses 5.Analyze returns & cancellation data to reduce customer return SKILLS AND COMPETENCIES: 1.Data/numbers-oriented approach 2.Well versed at excel/other data analysis tools and Proficient in quantitative & qualitative analysis 3.Good understanding of Supply Chain, Operations and Logistics processes and familiarity with terms such as Safety Stock, Demand forecasting. 4.Understanding of Accounting principles and ledgers. 5.Very organized and Strong verbal & written communication 6.Take ownership of work- Follow up and conclude the task that was assigned NOTE : BOTH MALE AND FEMALE APPLICABLE FROM D2C BRAND ONLY Interested candidates share me your updated resume to 6391974287 with the following details (total years of experience, Current location, Preferred location, Current CTC, Expected CTC, Notice period, Last working day (If serving NP)). NOTE : Need candidates with atleast latest 4 years from STARTUPS only Candidate should have worked on large scale applications with million of users. Candidate should have good stability and should be from Bangalore only #plixlife #hiring2024 #mncjobs #mumbai #mumbaijobs #hiring #backend #bangalorejobs

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#UrgentHiring #UrgentHiring #Profile- SOCIAL MEDIA  #Exp- 2 to 8 Years  #Salary- No bar for deserving candidates  #Location- Phase 2 industrial area, Chandigarh JD of Social Media The Social Media Specialist will develop and execute social media strategies which will increase customer engagement and loyalty, build brand awareness and lead to sales conversion. Responsibilities but not limited to: -Manage and monitor all social media account to maintain brand priority per prescribed hierarchy -Develop and implement campaigns (via calendars) to promote Del Mar products and services and brand priority postings to meet monthly minimums -Create engaging content; written copy, graphics, photos and videos for posting on social media platforms; Facebook, Instagram, Pinterest and explore other platforms. -Monitor and analyze social media performance to measure success and to improve performance -Collaborate with other marketing teams and WEB teams as necessary -Monitor competitors and vendors social media to gauge content and method of engagement -Stay up to date on current social media trends and algorithm changes to maximize outreach -Community management to engage with followers, influencers and brands including likes, shares, re-posting with respect to various platforms. -Create specific campaigns to achieve prescribed marketing goals - Scheduling, Posting the content for all social media platforms. Skills Required -Strong communication skills; both written and verbal. Have the ability to write clear, concise and engaging copy -Strong Analytic skills, ability to identify and interpret data -Strong Organizational skills -Ability to work undirected to accomplish tasks and meet deadlines -Creativity—the ability to develop innovative ideas and approaches -Project management skills-the ability to take projects from idea to execution to reporting -Attention to detail -Flexibility to adjust to changing deadlines and tasks -Strategic thinking -Time Management-working on multiple campaign simultaneously -Experience posting and interacting on social media platforms; Facebook, Instagram and Pinterest -Knowledge of HTML and CSS would be helpful *kindly share your CV 8054676624 or resume@jobosh.in #Urgenthiring #hiringAlert #hiringNow #jobopening #Jobsearching #SocialMedia #Chandigarhlocation #goodcommunication #Marketing #Instagram #Facebook #Pinrest #Socialmediaplatforms #creativity #Careers #Design #motivation #inspiration #Adverstingandmarketing #marketing

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!! #Navi #Mumbai #Hiring !! We are hiring for a leading big brand bank in Navi Mumbai. Designation: #Loan #Officer (#Home #Loan - #Sales) Location: Mahape- Navi Mumbai Experience: 1-3 years ROLES & RESPONSIBILITIES: 1. #Prospecting with suspect leads. A suspect is a person who has still not decided on taking a loan. 2. #Converting a suspect to a prospect. This involves the following: ~#Establishing contact with the prospect, this could involve several calls and may need a call at a time beyond office hours. ~This will also involve making #calls at different times in order to achieve success. ~ #Need Analysis ~#Eligibility Profiling ~ #Setting up an appointment ~#Follow up with the prospect post every meeting with the sales officer until conclusion. 3. #Basis feedback from the prospect, seek #interventions from the senior sales resource or by your own-self in #satisfying customer needs with the objective of converting the prospect to a customer 4. #Responsible for conversion of #suspects to prospects to customers 5. #Provide support to the sales team in increasing conversions by: ~#Prompt calling to all suspects / prospects ~#Timely follow up with all prospects ~#Cordial relationships with the sales officer mapped. ~#Collaboration with the sales officer in providing feedback. 6. #Responsible for complete knowledge of company products and policies as well as those of competition 7. #Responsible for quality of the #conversation, which entails the following: ~ #Accuracy ~ #Product #Knowledge ~#Appraisal #Skills ~ #Punctuality & #TOS ~ #TAT commitments 8. #Ability to handle objections 9. #Updating the software. You must capture your conversation with the customer effectively such that a third person is able to carry on the conversation with the customer where you left off. 10. #Generating# References: The quality of your conversation and your ability to connect with the customer is also reflected in the number of references that you generate. 11. #Providing market feedback to the supervisor: It is important to share with your supervisor any trends that you come across whilst speaking to a prospect. Examples could be objections from prospects regards the processing fee being charged by us vis-à-vis the same being charged by a specific competitor. Mail resume at hrconvictionpranjal@gmail.com #loanofficer #negotiations #homeloan #sales #navimumbai #bankingsales #homeloansales

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Hi Connections Good Afternoon Greetings from RAMSOL #Hiring #Sr.Manager/AVP-Finance&Accounts Years of Experience: 15+ Years Location: Gurgaon Mode of Work: Work from Office Notice Period: Immediate or 30 days Key Responsibilities: Financial Leadership: • Led the finance and accounts team, providing guidance, training, and support. •Develop and implement financial strategies, policies, and procedures. •Oversee the preparation and analysis of financial statements, ensuring accuracy and compliance. •Develop and maintain robust internal controls to safeguard assets and ensure financial integrity. Accounting and Auditing: •Supervise all accounting operations including Billing, A/R, A/P, GL, Cost Accounting, Inventory Accounting, and Revenue Recognition. •Manage internal and external audits, ensuring thorough preparation and coordination. •Ensure compliance with accounting standards and regulatory requirements. •Knowledge of Accounting Standards and applications of US GAAP, IFRS, IndAS, and Indian GAAP. •Provided Technical Accounting guidance to the Team members or Clients based on the above GAAP standards. Budgeting and Forecasting: •Lead the budgeting process, including the preparation of annual budgets and periodic forecasts. •Monitor budgetary performance and provide detailed variance analysis. •Present financial forecasts and strategies to senior management and stakeholders. Financial Reporting: •Prepare comprehensive financial reports and presentations for executive management and board meetings. •Ensure timely and accurate reporting of financial performance. •Prepared Financial Models and analytics. Strategic Planning: •Collaborate with senior leadership to drive financial planning and strategic decision-making. •Identify financial risks and opportunities, providing actionable recommendations. •Evaluate and improve financial processes to enhance efficiency and effectiveness. Communication and Collaboration: •Act as the primary financial liaison across departments, ensuring clear and effective communication. •Engage with external stakeholders, including auditors, regulatory bodies, and financial institutions. •Mentor and develop finance staff, fostering a collaborative and high-performance culture. Qualifications and Skills: •B.Com, CA-Inter, CMA – Inter/Final, M.Com, MBA-Finance or equivalent. •Completed Articleship under a recognized firm preferred. Professional Experience: •Minimum of 15 years of progressive experience in accounting, auditing, and financial management. •Proven leadership experience in a similar managerial role, preferably in a mid-sized to large organization. Technical Skills: •Proficiency/knowledge in accounting software (e.g., SAP, Oracle, QuickBooks, NetSuite). •Strong command of MS Office Suite, especially Excel, Word, and PowerPoint. #Accounting #Financialstatments #Budgeting #Auditing Interested candidates can share their Resume to sajitha.t@ramsol.onmicrosoft.com

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Hello Applicant , Thanks for showing Interest through Linkedin . I'm reaching out to you that might be interested in the below opportunity. If you are comfortable with JD please help me with the information below to process further. Hi Applicant, Job Title : Azure Dot net Developer Location : Kolkata Exp : 3 to 5 Years Notice Period: Immediate to 30 Days Job Description: 1.Hands on experience in SQL 2.Hands on experience in C#/.Net/ Java 3.Experience in Azure 4.Experience in ADF, Kusto (Azure Data Explorer) 5.Exposure to Big data platforms and technologies like spark, hive, Hadoop,etc.(Good to have) This role will primarily focus on developing and maintaining required tooling, data pipeline and reporting for C+E inventory team Responsibilities includes: •Analyze and fix any issues reported by the partners as email or issues submitted as VSO items. •Respond to partner queries related to data published by C+E Inventory Team by email and/or updates to VSO items. •Handle Partner communications for outages and data refresh issues based on agreed guidelines. •Analyze, prioritize and implement requirements from all partners using VSO tool. •Design and build services, tools and applications using C# .Net, Spark, Hadoop, Hive, SQL, Kusto, etc. and Azure technologies pertaining to Azure Fleet Management. •Contribute throughout Software development lifecycle (Planning, Implementation, Testing, Documentation, Deployment and maintenance). All tasks are planned, tracked and KPIs are measured using VSO. •Create test plan for data validation testing . Build data pipeline using tools like ADF and other supporting technologies for processing Inventory related data. •Generate business dashboards and reports using Power BI that compiles data from multiple sources. •Continue to keep the business and executive dashboards up to date, by implementing any corrections or improvements needed. •Monitor health of services, tools, applications, data pipeline, ETL jobs and dashboards/reports. •Investigate, troubleshoot, escalate & resolve ICM incidents created by monitors and customers. •Investigate high severity incidents that resulted in application unavailability •Fix any feature bugs and issues reported by stakeholders. •Develop reports that present incident trend, bug trend. •Contribute to technical design documentations, functional specification documentation, spec reviews, code reviews, design, triage, and other project processes. All tasks are planned, tracked and KPIs are measured using VSO. Documents are stored in SharePoint/Wiki. Code is stored in GIT and code is reviewed using MS-Azure tools. •Participate in team sprint planning and execution as specified in the Governance section. Prepare documentation of design, deployment, user guides, trouble-shooting steps. Skills AZURE-DOTNET Interested candidate can share your CV to mukesh.s@s3staff.com

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Hello Applicant , Thanks for showing Interest through Linkedin . I'm reaching out to you that might be interested in the below opportunity. If you are comfortable with JD please help me with the information below to process further. Hi Applicant, Job Title : Azure Dot net Developer Location : Kolkata Exp : 3 to 5 Years Notice Period: Immediate to 30 Days Job Description: 1.Hands on experience in SQL 2.Hands on experience in C#/.Net/ Java 3.Experience in Azure 4.Experience in ADF, Kusto (Azure Data Explorer) 5.Exposure to Big data platforms and technologies like spark, hive, Hadoop,etc.(Good to have) This role will primarily focus on developing and maintaining required tooling, data pipeline and reporting for C+E inventory team Responsibilities includes: •Analyze and fix any issues reported by the partners as email or issues submitted as VSO items. •Respond to partner queries related to data published by C+E Inventory Team by email and/or updates to VSO items. •Handle Partner communications for outages and data refresh issues based on agreed guidelines. •Analyze, prioritize and implement requirements from all partners using VSO tool. •Design and build services, tools and applications using C# .Net, Spark, Hadoop, Hive, SQL, Kusto, etc. and Azure technologies pertaining to Azure Fleet Management. •Contribute throughout Software development lifecycle (Planning, Implementation, Testing, Documentation, Deployment and maintenance). All tasks are planned, tracked and KPIs are measured using VSO. •Create test plan for data validation testing . Build data pipeline using tools like ADF and other supporting technologies for processing Inventory related data. •Generate business dashboards and reports using Power BI that compiles data from multiple sources. •Continue to keep the business and executive dashboards up to date, by implementing any corrections or improvements needed. •Monitor health of services, tools, applications, data pipeline, ETL jobs and dashboards/reports. •Investigate, troubleshoot, escalate & resolve ICM incidents created by monitors and customers. •Investigate high severity incidents that resulted in application unavailability •Fix any feature bugs and issues reported by stakeholders. •Develop reports that present incident trend, bug trend. •Contribute to technical design documentations, functional specification documentation, spec reviews, code reviews, design, triage, and other project processes. All tasks are planned, tracked and KPIs are measured using VSO. Documents are stored in SharePoint/Wiki. Code is stored in GIT and code is reviewed using MS-Azure tools. •Participate in team sprint planning and execution as specified in the Governance section. Prepare documentation of design, deployment, user guides, trouble-shooting steps. Skills AZURE-DOTNET Interested candidate can share your CV to pavan.k@s3staff.com

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💥 Exciting Opportunity!!! ⭐ 🌟 🔍 We are hiring for a Lead Generator/ Inside Sales profile for the Gurgaon location. Join our team CSA ADVISOR (CSA Investments Private Limited) 🤝 Profile - Lead Generator/ Inside Sales Location – Gurgaon (Sector 49) Roles and Responsibilities: · Identify potential clients through research, networking, cold calling, and other lead-generation techniques. Build and maintain a pipeline of qualified leads to drive sales growth. · Develop and maintain strong relationships with clients, understanding their business needs, challenges, and objectives. · Prepare and deliver compelling sales pitches and presentations to prospective clients, showcasing the value proposition of our products/services and addressing client requirements. · Work closely with internal teams to develop customized proposals and solutions tailored to meet client needs. Present proposals to clients and negotiate terms to close deals. · Conduct market research and analysis to identify new business opportunities, market trends, and competitive landscape. Utilize insights to develop targeted business development strategies and drive sales growth. · Attend industry events, conferences, and networking functions to build relationships with potential clients, partners, and industry influencers. Represent the company professionally and effectively communicate our value proposition. · Follow up with leads and prospects to nurture relationships and move them through the sales funnel. Manage accounts post-sale to ensure client satisfaction and identify opportunities for upselling and cross-selling. · Prepare regular reports and analyses on sales progress, market trends, and competitor activity. #bde #businessdevelopmentexecutive #sale #leadgenerator #coldcalling #b2b #hiringnow #hiring #bfsi #fixedincome #investmentproduct #pms #mutualfund #financialadvisor #ncd #sip #salemanager #acquisition #goodcommunication

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I'm #hiring, know anyone who might be interested? #sales #b2bsales #layoffs #opentowork #references #immediatejoiners #jobseekers #electricals #LEDlightings #cfbr #salescareer #salesprofessionals #electricalmanufacturing #hiringnow

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🚀 **We're Hiring!** 🚀 Job Title - Junior Business Analyst Required Experience - 1 to 3 years of experience Location: Ghaziabad (Vaishali) Job Responsibilities: JD:  1. Requirement Management and Documentation:    * Gather and evaluate user requirements in collaboration with stakeholders.    * Analyze requirements and finalize them with clients, documenting and obtaining sign-off.    * Prepare comprehensive requirement documents such as SRS, FRS, BRD, and use case diagrams.    * Prioritize requirements based on business value and feasibility. 2. Meeting Management:    * Prepare meeting agendas and post-meeting minutes (MOM) after requirement sessions or UAT demos. 3. Documentation and Presentation:    * Prepare various project documents including module estimations, work breakdown structure, and approach methodologies.    * Create tender presentations and proposals for new projects. 4. Estimation and Cost Analysis:    * Estimate manpower effort and project costs based on gathered requirements.    * Conduct feasibility studies and risk analysis for proposed projects. 5. Project Management Support:    * Create and manage JIRA stories, epics, and subtasks for project tracking.    * Attend pre-bid meetings and address pre-bid queries from clients. 6. Wireframe Design and Review:    * Design wireframes in consultation with clients and obtain sign-off.    * Facilitate knowledge transfer of wireframes to the design team and ensure timely HTML design delivery. 7. Quality Assurance and Testing:    * Participate in quality assurance activities including test planning, case development, and user acceptance testing. Under the guidance of PO or TEL  8. Stakeholder Management:    * Identify stakeholders and ensure their complete involvement throughout the project lifecycle.    * Keep stakeholders informed at every project stage and negotiate scope changes and timelines. 10. Change Management:    * Conduct impact analysis for change requests and provide knowledge transfer to relevant teams.    * Negotiate terms for out-of-scope items and efforts involved. 11. Client Communication and SLA Compliance:    * Finalize project deliverables, requirement documents, and designs with clients.    * Ensure timely responses to client inquiries as per defined SLAs. 12. BA delivery project with  ZERO Escalation and schedule training sessions of any domain or area. These sessions will cover best practices and real-world experiences. Please share your cv on sanjoli.jha@kreateglobal.com or DM.

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Denstu is hiring Senior Account Manager - Paid Social: Bangalore / Mumbai / Pune / Chennai / Gurgaon (hybrid) Job description Apply at the link https://lnkd.in/dyTi5v4E Location PAN India Job description : Should have managed- B2B, B2C & E-Commerce clients Preferred International Brand Experience Brand Lift Strategy Conversion Life Strategy Brand Recall Experiments A/B testing Pixel implementation Creating Media Plans Roles & Responsibilities: - Should be familiar with setting up campaigns in Facebook Business Manager, LinkedIn Ads, Twitter Ads, Pinterest & Snapchat based on the media plan and client brief. - Producing weekly/monthly/quarterly/end of campaign reports from different platforms to show the performance of the campaigns along with observations & insights of the performance of the campaign along with recommendations on learnings/strategies from the current campaign than can be applied to future campaigns. - Understanding the strategies like which worked better, and which doesn't work to plan the future campaigns accordingly. - Preparing media plans for the new campaign/product launch by doing research like analyzing the historical performance, audience insights, insights from campaign planner. - Should be able to estimate budgets, booked impressions, clicks, CPM, CPC, CTR..etc - Providing insights on the existing audiences & making recommendation to create new audience which can help improve campaign performance. - Producing different adhoc report with insights, recommendations & next steps based on the campaign objective using excel & power point. Skills & Abilities: Should be self Motivated, Young and Energetic (a must) Excellent communication (a must) Overview of KRAs: 1. Paid Social Campaign Setup Review the campaign strategy brief • Research the client website and goals • Establish the pixel placement • Build the campaign elements in the platform • Set up the ad specs & delivery • Set up the billing • Upload the campaign creatives • Verify the pixels • Verify the accuracy of the campaign setup 2. Paid Social Campaign Management Verify that the campaign is active and tracking • Check the conversions via the pixel(s) • Monitor the pacing • Correct any miscellaneous items 3. Paid Social Campaign Management Optimizations Monitor and action the post comments and escalate as needed • Monitor and action the bid amounts as outlined • Monitor and action the targeting as outlined • Monitor and action the optimizations as outlined • Execute manual optimizations • Produce the reporting • Monitor and action the optimizations as outlined • Produce the reporting • Review the reporting • Create and enter insights • Review reporting with internal team Perks and benefits Good hike on current CTC Insurance Hybrid work mode Apply here https://lnkd.in/dyTi5v4E Employment Type:  Full Time, Permanent

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HR is not your... 1) HR is not your bua to approve your late attendance, but they'll help you navigate tricky situations. 2) HR is not your bouncer to throw you out of meetings, but they'll ensure everyone gets a fair chance to speak. 3) HR is not your chowkidar to monitor your lunch breaks, but they'll make sure you get the break you deserve. 4) HR is not your life coach to guide your career every step, but they'll support your growth. 5) HR is not your matchmaker to find your office crush, but they'll create a positive work environment. 6) HR is not your jugaad to get free snacks, but they'll find ways to reward your hard work. 7) HR is not your GPS to show you the way to the coffee machine, but they'll point you in the right direction. 8) HR is not your jalebi to twist and turn around your work hours, but they'll be flexible when you need it. HR is the backstage crew that keeps everything running smoothly so you can shine on stage. Ps. You can continue in comment 👇🏻 . . . . #HR #office #officeHR #corporate #hrlife #officeemployee

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Hiring for Team Lead for Mumbai. Salary up to 7.50LPA. Key Accountabilities- 1. Meet objectives for team performance and individual performance of agents by providing effective feedback, coaching, and support 2. Minimizes escalations through effective coaching and support as well as proper handling of calls escalated to the lead to achieve the right result 3. Drive a customer centric culture within the business. 4. Support all your agents and must be physically co-located. 5. Support your team within the moment feedback – they need to walk around, listen to calls in real time and monitor freely 6. Organic learning is fostered and encouraged. 7. Teams must have rituals to further iterate and evolve, while also ensuring they celebrate success moments. 8. Applicant should also have strong leadership, a passion for change and an ability to develop coaching strategies to drive accountability and a high performing team. 9. He/She will be required to coordinate, cooperate and collaborate with their colleagues / team managers to achieve the site goals. 10. Identify best practices and implement the same 11. Establish and ensure communication to all stakeholders for specific process/activities 12. Understand and involve key stakeholders at appropriate times 13. Understand and effectively leverage metrics and other measurements to drive team performance. use good judgement and business acumen to balance metrics and resolve customer issues. Required Competencies- The following are the required skills of an agent: 1. Strong Leadership Skills 2. Ability to Identify and Assign appropriate roles to team members 3. Customer Service skills 4. Communication skills Need to demonstrate the below skills- 1. Provide meaningful career and professional development for assigned experts, in partnership with leadership development staff; Coach and develop agents, including inspection and observation of expected behaviors and outcomes, actively engaging in day-to-day activities in the team and being a trusted resource for experts through in-the-game coaching. 2. Create strong relationships with various stakeholders and implement your ideas to improve Customer Experience. 3. Highly developed written and communication skills 4. Proactively takes action to address employee grievances and concerns within the workplace 5. Have minimum 3 years of experience leading a team 6. Harnesses constructive conflict to facilitate effective problem solving & decision making 7. Applies a top down and bottom-up approach to thinking and solutions. 8. Encourages collaboration and is a champion of building strong connections with key stakeholders. 9. Understands and can empathize with differences in people and cultures. 10. Can get people onboard with change through advocating the benefits and leading by example. 11. Is proactive in helping others to build their capabilities 12. Demonstrates high Emotional Intelligence Drop your resume priyawfm@gmail.com

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