KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. We use advanced technologies and take an innovative approach to build knowledge management solutions. Our knowledge system boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. We have a SaaS knowledge management system with native integrations to social media, product catalogs, operational systems, chatbots, virtual assistants, and open API integrations with your existing applications such as CRM, ticketing, and help desk. Lighthouse offers a rewarding KM experience for both customers and employees alike, improving loyalty and satisfaction. What’s more, we’ve built the system so that your entire team can easily navigate through it in their natural language, and adopt it effortlessly without training. Lighthouse simplifies communications, elevates customer and agent experiences, engages and inspires people. Happy agents, happy customers.
External link for KMS Lighthouse
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Dunwoody, Georgia 30338, US
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Irving, Texas 75039, US
KMS Lighthouse reposted this
Chief Solution Architect at KMS Lighthouse with expertise in Knowledge Management Systems and Generative AI
Great Gartner event discussing with leaders around generative AI. Exciting to represent the KMS Lighthouse team with Sagi Eliyahu and leadership from different organizations. Thanks for the invitation to share our thoughts!
KMS Lighthouse reposted this
New computer technologies have long enjoyed rapid and enthusiastic adoption by the public. Yet, history shows that not all these promising technologies were as trailblazing as they first appeared. For instance, the dot.com bubble of the late 1990s peaked and burst in early 2000, with many online shopping companies and several communications companies failing and shutting down. The meteoric rise and subsequent crash of many internet startups underscored the volatility and unpredictability of investing in and adopting emerging tech sectors without sustainable business policies and infrastructures. With artificial intelligence (AI) increasingly being applied to knowledge management (KM) technologies, organizations are eager to jump on the AI band wagon for handling data and insights..... Read the full article here : https://shorturl.at/D8mXu
New computer technologies have long enjoyed rapid and enthusiastic adoption by the public. Yet, history shows that not all these promising technologies were as trailblazing as they first appeared. For instance, the dot.com bubble of the late 1990s peaked and burst in early 2000, with many online shopping companies and several communications companies failing and shutting down. The meteoric rise and subsequent crash of many internet startups underscored the volatility and unpredictability of investing in and adopting emerging tech sectors without sustainable business policies and infrastructures. With artificial intelligence (AI) increasingly being applied to knowledge management (KM) technologies, organizations are eager to jump on the AI band wagon for handling data and insights..... Read the full article here : https://shorturl.at/D8mXu
Is generative AI taking over the world? Adopting generative AI (Gen-AI) in knowledge management is just one way organizations can use AI to streamline knowledge processes, making them more cost-effective and efficient. By leveraging the technology with knowledge base LLMs (large language models), businesses can significantly enhance how they capture, organize, and disseminate information. Read the full article here : https://shorturl.at/f61lW
Is generative AI taking over the world? Adopting generative AI (Gen-AI) in knowledge management is just one way organizations can use AI to streamline knowledge processes, making them more cost-effective and efficient. By leveraging the technology with knowledge base LLMs (large language models), businesses can significantly enhance how they capture, organize, and disseminate information.
It’s a full house at our #ai breakfast briefing in partnership with Microsoft ! Attendees are learning how to elevate their #knowledgemanagement to new heights with Azure OpenAI Services integration into KMS Lighthouse’s award-winning system. Quote of the day so far “Data is the fuel to AI” - Brands today need to empower your customers to find answers to their questions or resolve issues on their own. #kms #generativeai #copilot #nlp
Hard to believe this was almost a week ago now, but incase you missed it - check out the full press release covering our fantastic award wins with lastminute.com at the GSA- Global Sourcing Association Awards 2024. #awards #recognition #retail #ai https://lnkd.in/eJeZksYt
Wow - what a night! We're proud to announce a remarkable achievement of winning two prestigious #awards with lastminute.com at the GSA- Global Sourcing Association 2024 Awards. KMS Lighthouse and lastminute.com were honored in the following categories: - #Retail Programme of the Year: lastminute.com and KMS Lighthouse Limited - #Technology Enabled Programme of the Year (#Automation / #AI): lastminute.com and KMS Lighthouse Limited KMS Lighthouse Limited were also a finalist in the Service Provider of the Year category. Sagi Eliyahu, our passionate CEO of KMS Lighthouse Limited commented “We are absolutely delighted to have won these two esteemed awards. This recognition underscores the tireless dedication and innovation of our teams in delivering exceptional knowledge management solutions to our clients. I would like to extend my heartfelt gratitude to our partners at lastminute.com. The synergy and true partnership we have formed exemplify the collaborative spirit needed to drive outstanding results.” #awardwinners #recognition #letswin
KMS Lighthouse reposted this
We are thrilled to share the incredible success of the KMS Lighthouse & Microsoft Roadshow, a spectacular journey across 4 major cities around the globe! 🌍 From the vibrant tech hub of Tel-Aviv to the magical streets of Orlando, the bustling metropolis of Dallas, and the historic heart of London, the enthusiasm and engagement we witnessed were beyond our expectations. This roadshow wasn’t just about showcasing our innovative solutions; it was about building bridges, fostering collaborations, and creating lasting memories with all our amazing partners and attendees. A massive THANK YOU to Microsoft for being an exceptional partner throughout this journey. Your support and collaboration have been instrumental in making this roadshow a grand success. Together, we’ve demonstrated the power of synergy and innovation, inspiring countless businesses and individuals along the way. Stay tuned for more updates and join us as we embark on this new chapter of innovation and collaboration. Here’s to a bright and promising future together! 🌟🤝
We are thrilled to share the incredible success of the KMS Lighthouse & Microsoft Roadshow, a spectacular journey across 4 major cities around the globe! 🌍 From the vibrant tech hub of Tel-Aviv to the magical streets of Orlando, the bustling metropolis of Dallas, and the historic heart of London, the enthusiasm and engagement we witnessed were beyond our expectations. This roadshow wasn’t just about showcasing our innovative solutions; it was about building bridges, fostering collaborations, and creating lasting memories with all our amazing partners and attendees. A massive THANK YOU to Microsoft for being an exceptional partner throughout this journey. Your support and collaboration have been instrumental in making this roadshow a grand success. Together, we’ve demonstrated the power of synergy and innovation, inspiring countless businesses and individuals along the way. Stay tuned for more updates and join us as we embark on this new chapter of innovation and collaboration. Here’s to a bright and promising future together! 🌟🤝