Ask Autorenewal

[Ekayul]

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Hi, we are planning to buy Github Enterprise

Please let me know, does Github Enterpise have autorenewal?
If yes, how do i turn it off?

[queenofcorgis]

Hi there,

You have a few options for managing your billing cycle, this doc may help: https://docs.github.com/en/billing/managing-your-github-billing-settings/changing-the-duration-of-your-billing-cycle

[Ekayul]

Hi, i have seen the article you sent but this is not to turn off autorenewal, but to change the billing cycle from monthly to annual or vice versa.
So how do we turn off autorenewal?

[queenofcorgis]

Hi @Ekayul - thank you for your patience. If you pay by card or PayPal you will not be able turn off auto renewal. If you plan on purchasing at least 10 seats on an annual basis, you can opt for the invoice payment method. This doc shares a bit more about the details of this process.

[Ekayul]

Hi, if next year we don't want to use GitHub anymore, how do we stop the subscription from being renewed?

Because of your previous information that we can't turn off autorenewal.

[queenofcorgis]

@Ekayul would you mind opening a ticket for this, on our Support page please? Feel free to share the ticket number with me so I can brief the team on what we've discussed already 😄

[Ekayul]

Hi Lili Yes, i have opened a ticket, here is my ticket number 2860860 Dapatkan Outlook untuk Android<https://aka.ms/AAb9ysg>

…

________________________________ From: Lili ***@***.***> Sent: Wednesday, July 10, 2024 8:38:44 PM To: community/community ***@***.***> Cc: Eka Yulianti ***@***.***>; Mention ***@***.***> Subject: Re: [community/community] Ask Autorenewal (Discussion #131075) @Ekayul<https://github.com/Ekayul> would you mind opening a ticket for this, on our Support page<https://support.github.com/contact> please? Feel free to share the ticket number with me so I can brief the team on what we've discussed already 😄 — Reply to this email directly, view it on GitHub<#131075 (reply in thread)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/A7Y74DSKLRLDCXZVDNZ3FO3ZLU2OJAVCNFSM6AAAAABKMPCHDSVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTAMBRGAZTMNQ>. You are receiving this because you were mentioned.Message ID: ***@***.***>

[queenofcorgis]

Thanks for opening the ticket and sharing the number with me, I passed along the details of this Discussion to the team.

[Ekayul]

Hi Lili Thank you, FYI we will purchase github enterprise for 1 qty for this account ***@***.******@***.***> Regards, Eka Yulianti From: Lili ***@***.***> Sent: Thursday, July 11, 2024 9:52 PM To: community/community ***@***.***> Cc: Eka Yulianti ***@***.***>; Mention ***@***.***> Subject: Re: [community/community] Ask Autorenewal (Discussion #131075) Thanks for opening the ticket and sharing the number with me, I passed along the details of this Discussion to the team. — Reply to this email directly, view it on GitHub<#131075 (reply in thread)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/A7Y74DTMUPZULUXEBUHUIP3ZL2L2NAVCNFSM6AAAAABKMPCHDSVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTAMBSGIZDOMQ>. You are receiving this because you were mentioned.Message ID: ***@***.******@***.***>>

[queenofcorgis]

@Ekayul - wonderful to hear! For any more questions or feedback, we're here for you in the community!

[Ekayul]

Hi,
Any update regarding this case?
Is there another solution to this problem so that next year it doesn't renew automatically?
because wa want to purchase that item soon.