Un très agréable séjour de 4 jours à... - Hotel Colón

Dear Judith V,

First of all, I would like to thank you for choosing our hotel for your stay in Barcelona and for posting such a glowing review on TripAdvisor.

I am delighted to hear that you had a most enjoyable stay while with us and we were able to wow you with our privileged location.

I have already shared your comments with my team and they are as glad as me to learn that you were satisfied with the courteous service provided and with the room where you have been allocated.

Your feedback regarding our restaurant and the buffet breakfast is vitally important for us since we just changed our Food & Beverage Manager and our Chef in order to improve. In fact, it fills us with pride to hear that you loved the dinner you had at the Cathedral Restaurant and that the buffet breakfast was to your liking.

Please rest assured that I have already take note about your query regarding the not welcoming service provided by our breakfast staff and that we are working hard in order to improve their attitude.

Hoping to have a chance to accommodate you again,

Kind Regards,

General Manager