Que faites-vous si votre approche de résolution de problèmes dans les projets d’automatisation des processus est entravée par des conflits ?

It helps to understand the concerns of various parties and to align the goals. It is also important to set clear targets and objectives i.e. why the change is necessary and ensure they are in line with the company's direction too. Many times, changes are forced down without clear goals and this creates misunderstanding as to why the changes are necessary.

Conflicts arise mainly due to competing objectives between various stakeholders. One has to understand motive/ objective and access the relationship between objectives (if exists ). Each motive has certain outcome and the outcome drives the position person takes in conflicting situation. Key here is to focus on objectives and understand how it affects the concern persons.

Assess Conflict: Take the time to assess the nature and extent of conflicts within the project. Identify the root causes of conflicts, whether they stem from differences in opinion, resource allocation, conflicting priorities, or interpersonal dynamics. Understanding the underlying issues will help you devise effective strategies for resolution.

Sim. Concordo que conflitos precisam ser esclarecidos e realmente vivenciamos isso constantemente em nosso dia a dia. Portanto avaliar as partes conflitantes pode ser uma ótima opção de desenvolver oportunidades ainda não vistas.

Process Automation is both a science and an art. Every art form has conflicting opinions, and rarely (if ever) are they “right" or "wrong". It's important to take a step back and try to genuinely understand differing points of view as you work towards consensus. When faced with foreign ideas or suggestions, prolific record producer Rick Rubin does not approach them defensively, nor does he dismiss them. Instead, he says “let’s see how it sounds”. Just as Rubin’s records are consumed by many listeners, your applications will be consumed by many users. A more diverse team will be more representative of a wider user base. Thus, any upfront disagreements will likely lead to increased adoption later on. These are conversations worth having.

Facilitating an open dialogue is key in resolving conflicts that hinder your process automation efforts. Encourage team members to express their concerns and ideas openly without fear of judgment

Os diálogos abertos facilitam muito os esclarecimentos e enganjamentos durante os trabalhos . Contudo creio que como consequência isso faz com que o ambiente de trabalho se torne um lugar mais seguro e eficiente para trabalho.

Constructive disagreement or opinions are healthy and very important to look at a problem from different perspective. Its important to encourage constructive communication and collaboration among team members to resolve conflicts. As a leader our focus should be ensuring discussions align with project's goals and objectives while fostering a positive and respectful team environment. Ultimately the every decisions need to be backed by data so that you can quantify the results.

Understanding conflicts is crucial, but true problem-solving hinges on collaboration. Brainstorming solutions early with process owners and relevant parties is key. This improves the sense of ownership and allows everyone to identify potential conflicts before development begins. By proactively addressing concerns and taking user input, you can significantly reduce development time, improve user adoption, and create more sustainable automation solutions in the long run.

Reframe Issues: Reframe conflicts as opportunities for learning and growth rather than obstacles. Encourage team members to approach conflicts with a positive mindset, focusing on finding mutually beneficial solutions that align with project goals and objectives. Shift the narrative from blame or confrontation to collaboration and problem-solving.

Leverage Expertise: Tap into the expertise and diverse perspectives of team members to navigate conflicts effectively. Encourage collaboration and knowledge sharing among individuals with different skill sets and backgrounds. Draw upon the collective wisdom of the team to brainstorm innovative solutions and overcome obstacles encountered in Process Automation projects.

Sim . Ocorre muito essa situação e mesmo em alguns momentos em que faz necessário um comportamento mais aprofundado do assunto com abordagens técnicas para melhor entendimento da situação.

Pilot solutions in process automation help mitigate conflicts by testing smaller modules and features iteratively. User feedback, testing, and documentation ensure smoother integration with existing processes, minimizing risks and enhancing efficiency.

Pilot Solutions: Implement pilot solutions or small-scale experiments to test potential resolutions to conflicts or challenges in the automation process. By piloting solutions in a controlled environment, you can evaluate their effectiveness, identify any unforeseen issues, and iterate on the solutions before full-scale implementation.

Continuous improvement is key to conflict minimization. It fosters open communication, iterative problem-solving, and learning from mistakes. By empowering employees and adapting to change, it ensures proactive conflict resolution and ongoing optimization of processes.

Continuous Improvement: Embrace a culture of continuous improvement within the project team. Encourage feedback loops and regular retrospectives to reflect on lessons learned from conflicts and identify opportunities for process enhancement. Use data-driven insights and performance metrics to measure the impact of conflict resolution strategies and refine approaches over time.

If conflicts arise during problem-solving in process automation projects, address them promptly by identifying root causes, fostering open communication, and implementing conflict resolution strategies like negotiation and compromise. Emphasize collaboration and teamwork to maintain focus on project goals, and involve a neutral third party if needed to facilitate resolution swiftly and ensure project success.

Neste aspecto de melhoria contínua podemos perceber que neste universo de Automação de processos precisarmos muito imergir em novas oportunidades e sempre buscar novas tecnologias e tendências de mercado.