Geoff Hamm

CX Dive does an in-depth look at how Pega uses its own Pega GenAI Knowledge Buddy to realize a 65% reduction in support tickets. https://pe.ga/3z9gi3S

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'Eating your own Cake' is the best proof for showing the commitment of the product & the value it can deliver. Pega CIO David Vidoni joins CX Dive for in-depth look at how Pega used its own Pega hashtag #GenAI Knowledge Buddy to see a 65% reduction in support tickets. 👏 Learn more: https://pe.ga/4coBH7V

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CX Dive does an in-depth look at how Pega uses its own Pega GenAI Knowledge Buddy to realize a 65% reduction in support tickets. https://pe.ga/4ctQAoY

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I appreciate how lucky I am to work with big thinking coworkers like Stephen Morris and his organization of experts, who came up so frequently in my conversations at Snowflake Summit '24! In more than a few convos, I found myself talking about how easy it is today to take distilled data wisdom, from data science teams powered by NVIDIA, back into intelligent platforms, like ServiceNow, to help everyday users achieve more in their customer interactions. Pardoning excessive coma use and run on sentences, I cannot encourage you enough to reach out to CDW to learn more about how we've grown to be the best kept secret in the technology industry! #makeamazinghappen

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Zero-Trust Your Way to Stronger Customer Relationships. On my blog writeup on Salesforce Architects Medium Publication - See how MuleSoft helps build a secure foundation for your integration strategy. https://lnkd.in/gXN2gnRY

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On today's #AI charged atmosphere, the future of enterprise computing application companies like #Salesforce and #SAP is under scrutiny. A potential shakeup in this field is imminent. == #Sanver is #AWS and #Zoho partner Check out more details here: https://lnkd.in/dJ3YvA4P

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Wow this new capability of Pegasystems #GenAI Blueprint, to preview your app live as you define your Blueprint is truly transformational. My personal experience- I was developing a Blueprint with a FS leader of a large GSI and he was super impressed by seeing the live app preview and quoted this used to take months for them to reach this stage, and here it was done in less than 10mins. I would urge all industry & tech leaders to try Blueprint today and see how the legacy app Modernization can be achieved with the power of #Pega technology.

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Key Trends for Enterprise Application Platforms in 2024 and Beyond https://buff.ly/4bUXmUF This report examines key EAP trends and concludes with tangible recommendations for CxOs. And @SAPBTP is an EAP. #SAPSapphire

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Via Stephen Morris: As customers explore possible partners to maximize their investment in ServiceNow, they should know: A Partner's ranking indicates their experience and commitment to the platform. And CDW's ServiceNow Partner rankings continue to soar! We are ServiceNow's #1 Elite Reseller and #2 Consulting & Implementation America's partner. How did we get there? ✔ 11 Product Line Achievements with 7 Validated Practices ✔ 181 Certified Resources with 314 Accreditations ✔ 1 Certified Master Architect and 7 Certified Technical Architects ✔ 2024 America's Reseller & Technology Workflows Partner of the Year ✔ 4.56 Average CSAT Comment or message to get connected with one of our platform experts! #CDW #ServiceNowPartner #CDWsocial

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The news that Salesforce is in advanced discussions with Informatica for a possible acquisition is a significant moment in the evolution of data-driven business. This partnership moves beyond just enhancing CRM capabilities, indicating a shift towards a more comprehensive approach to data integration and management. As we move into a post-CRM and CDP era, it's time to embrace the power of data and unlock new possibilities for your business.   Let's hope that Salesforce doesn't bring CDP back to the market for the fourth time with Informatica. 😁 #DataDriven #InnovateWithInformatica #cdp

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Salesforce, Einstein AI & Telcloud. Need secure, AI running in your Salesforce org? Let us take a look with a free customer Salesforce org review. Book a meeting above.

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NEW VALOIR VIEW: Einstein Service Agent is Salesforce’s first foray into the autonomous #AI space, enabling companies to engage 24x7 with customers. Unlike the limitations of traditional bot “trees”, Service Agent contemporaneously generates responses based on the data in Salesforce and other related business data. #CX #CustomerService #ArtificialIntelligence Read the full report: https://lnkd.in/eNFkW67D

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Get the scoop on top news from Salesforce's World Tour NYC including: ✅ #DataCloud offerings to unlock trusted business and customer data ✅ The new Zero Copy Partner Network which makes connecting data outside Salesforce even easier ✅ General availability of Einstein Copilot and new Copilot actions Watch here #SalesforceTour

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ServiceNow's innovative approach to integrating generative AI across their entire workforce is a game-changer, setting a new standard for organizational AI adoption. According to a recent Fortune article, they've successfully managed to get every worker on board with using generative AI, enhancing productivity and fostering a culture of innovation. As someone dedicated to the advancement of generative AI, I find ServiceNow's strategy incredibly inspiring. Their success story highlights the importance of comprehensive training, user-friendly tools, and a strong vision for AI's role in the workplace. By demystifying generative AI and demonstrating its tangible benefits, ServiceNow has empowered its employees to leverage AI for everyday tasks, driving efficiency and creativity. I highly recommend diving into this article to learn more about how ServiceNow achieved this remarkable feat and the lessons other organizations can draw from their experience: https://lnkd.in/gdTfbpRV #GenerativeAI #ServiceNow #AIAdoption #Innovation #TechSherpa #FutureOfWork #AIEmpowerment

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Get Started: #Salesforce Data Cloud: Prepare for Implementation This quick video covers five tips to help you prepare to start your Salesforce Data Cloud implementation. 1. Review Data Cloud Setup Guide 2. Don't Go It Alone 3. Internal Alignments Are Key 4. Plan for Data Dependencies 5. Define Your Plan for the Unified Profile #Data #CRM #Cloud #AI https://lnkd.in/gFrkWxV3

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