Publicación de Transcom

Transformation is an ongoing process, not a one-time event. To stay ahead, you must continuously adapt and evolve with new and emerging technologies. This is where CX Advisory Services become essential. Learn more about how to leverage this service, extend your team's capabilities, and maximize efficiency gains from Cheryll Tantoy Aganda, Transcom's Advisory Services leader, and Mark McKercher, a seasoned executive from major brands like, Roku, Amazon, Google, and PayPal. Join the discussion on YouTube this July. Subscribe here - https://lnkd.in/g-jbCDJf #CXAdvisory #BusinessTransformation

Thrilled to announce Simon Hunt as our new global Chief Business Transformation Officer! Simon will carry forward Transcom's strategy and delivery of advanced transformation capabilities, building on our strong foundation of technologies and bespoke digital solutions.   “I’m thrilled to have Simon onboard to help us lead the business to the next level in transformation and advanced digital services. He has a long track record of turning big vision into tangible strategy that delivers results. He will build on our great foundation of technologies and bespoke digital solutions, while ensuring we stay ahead of the field”, says Brian Johnson, President & CEO, Transcom.   "I’m delighted to be joining Transcom during such a remarkable period in its evolution. Having met the team and grasped the company’s strategy, it became apparent that this opportunity is ideally suited to my expertise. Transcom’s dedication to driving continuous enhancement for its clients distinctly sets it apart. They possess the necessary resources to harness the latest tools and technologies, optimising processes for clients, their customers, and internally. Transcom is undertaking some innovative initiatives, and I’m eager to be part of it all" says Simon Hunt.   Simon brings a wealth of experience, having led successful transformations at Foundever, Manulife, Capita, NatWest Bank, and Firstsource Solutions Ltd. Welcome to Team Transcom, Simon! #BusinessTransformation #DigitalInnovation #Leadership

TrustCon 2024 is coming up quick and we're very excited to attend! TrustCon is a fantastic conference for trust and safety professionals. We can't wait to connect with peers, our innovative clients, and learn from experts on what the future holds in this space.  See you there! #TrustCon2024 #TrustAndSafety #TSPA

We like to treat ourselves by going off to distant lands and enjoying all the comforts they bring. Your business deserves the same. Let us introduce you to offshore outsourcing. Read more: https://lnkd.in/gf3x9c47

We are thrilled to partner with CCW Europe! Join us in Amsterdam from the 7th- 9th of October for an incredible event. We’re excited to connect with industry leaders and professionals. Check out the event agenda and see what’s in store: https://bit.ly/3XEetWZ. Will you be attending? Let us know in the comments below – we’d love to meet you there!

AHT this. TCO that. Let's unravel at least one of these three letter conundrums. Let's talk about BPO. Read more: https://lnkd.in/gSbDn8FZ

Letting go of a part of your business can be scary. It's your baby after all. But in the hands of experts your work can flourish into something even better. Let's find out how. Read more: https://lnkd.in/gYp9u5su

🕒 It's Today! Don't miss our highly anticipated webinar on Mastering CX Service Delivery During High Demand Periods. Join us as our expert panelists — Cheryll Tantoy Aganda, Aron Bodin, and Andrea Vucak Petrusic - share their invaluable insights on mastering customer service during peak periods. This is your last chance to gain actionable strategies on: ✅ Forecasting and preparing for high-demand periods ✅ Effective staffing and resource allocation ✅ Technology solutions for peak optimization ✅ Real-time crisis management techniques ✅ Leveraging data analysis for continuous improvement 🎟️ Register here: https://lnkd.in/gVpbVQB2 to secure your spot and walk away with proven tactics and tools essential for thriving during peak seasons. Can’t attend live? No worries! The webinar will be available on demand for all registrants. Ensure you're prepared and ready to ace customer service during high-demand periods. #CustomerService #Webinar #PeakPeriods #CX #CustomerExperience

When people think of less human touch in processes and interactions they immediately think that it's because it's just easier to do. Yup. It is. But it also shows that the company cares about its customers enough to go through the process of automation. How does it impact customer support? Read on: https://lnkd.in/gHdRjUKi

Transcom España y Portugal ha dado la bienvenida al nuevo CEO de Transcom, Brian Johnson. Durante las semanas pasadas Brian ha estado visitando los centros de Transcom en Madrid, Alicante y Oporto, conociendo de primera mano las instalaciones y las operaciones que la compañía realiza en ambos países, tanto los servicios onshore como nearshore. En su visita a España y Portugal, Brian ha compartido con Robert Kresing, CEO de EMEA, Miguel Villaescusa Manrique, Managing Director Iberia & Netherlands y el equipo directivo de Iberia su visión de la compañía y su apuesta por la innovación, en línea con la estrategia actual de Transcom en ambos países.  Más información: https://lnkd.in/dg-93FjK #WeAreTeamPlayers #proudtobetranscom #inspiringpeople #behindthebrilliance