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The Effect of Work Environment on Job Satisfaction: Evidence from the Banking Sector in Ghana

Received: 27 December 2016     Accepted: 12 January 2017     Published: 10 February 2017
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Abstract

This paper examined the effect of work environment on job satisfaction with the spotlight on a merchant bank in Ghana. Among other objectives, the paper set out to ascertain the impact of physical and mental environment on employees’ performance, to know the overall satisfaction level of employees in the bank and study whether physical, social and psychological work environment affect job satisfaction. Stratified sampling technique was adopted to select the sample for the study. Questionnaire was used as the research instrument while Statistical Package for Social Science (SPSS) was employed to analyze the data gathered from the field study. Findings of the study indicated that most of the staff at the bank are satisfied with their work environment especially the physical ambiance. The paper concludes that the environment has a significant effect on employees’ satisfaction. The findings of the paper emphasize the need for management to improve the work environment of employees to boost productivity.

Published in Journal of Human Resource Management (Volume 5, Issue 1)
DOI 10.11648/j.jhrm.20170501.12
Page(s) 12-18
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2017. Published by Science Publishing Group

Keywords

Social Interactions, Employee Efficiency, Working Behaviours, Management Practices, Worker Motivation

References
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[16] Kreitner, R. and Kinicki, A. (2004). Organizational Behavior. New York: McGraw Hill.
[17] Locke, E. A. (1976). The nature and causes of job satisfaction. In M. D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297–1349). Chicago: Rand McNally.
[18] Hoppock, R. (1935). Job Satisfaction. Oxford, England: Harper.
[19] Lu, H., While, A. E. and Barriball, K. L. (2005). Job satisfaction among nurses: a literature review. International Journal of Nursing Studies, 211.
[20] Judge, T. A., Heller, D., and Mount, M. K.. (2002). Five-factor model of personality and job satisfaction: A meta-analysis. Journal of Applied Psychology, 87, 530–54.
[21] Polit, D. F. (2004). Nursing Research: Principles and Methods 7th Edition. Philadelphia: Lippincot Williams and Wilkins.
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Cite This Article
  • APA Style

    George Kafui Agbozo, Isaac Sakyi Owusu, Mabel A. Hoedoafia, Yaw Boateng Atakorah. (2017). The Effect of Work Environment on Job Satisfaction: Evidence from the Banking Sector in Ghana. Journal of Human Resource Management, 5(1), 12-18. https://doi.org/10.11648/j.jhrm.20170501.12

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    ACS Style

    George Kafui Agbozo; Isaac Sakyi Owusu; Mabel A. Hoedoafia; Yaw Boateng Atakorah. The Effect of Work Environment on Job Satisfaction: Evidence from the Banking Sector in Ghana. J. Hum. Resour. Manag. 2017, 5(1), 12-18. doi: 10.11648/j.jhrm.20170501.12

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    AMA Style

    George Kafui Agbozo, Isaac Sakyi Owusu, Mabel A. Hoedoafia, Yaw Boateng Atakorah. The Effect of Work Environment on Job Satisfaction: Evidence from the Banking Sector in Ghana. J Hum Resour Manag. 2017;5(1):12-18. doi: 10.11648/j.jhrm.20170501.12

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  • @article{10.11648/j.jhrm.20170501.12,
      author = {George Kafui Agbozo and Isaac Sakyi Owusu and Mabel A. Hoedoafia and Yaw Boateng Atakorah},
      title = {The Effect of Work Environment on Job Satisfaction: Evidence from the Banking Sector in Ghana},
      journal = {Journal of Human Resource Management},
      volume = {5},
      number = {1},
      pages = {12-18},
      doi = {10.11648/j.jhrm.20170501.12},
      url = {https://doi.org/10.11648/j.jhrm.20170501.12},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.jhrm.20170501.12},
      abstract = {This paper examined the effect of work environment on job satisfaction with the spotlight on a merchant bank in Ghana. Among other objectives, the paper set out to ascertain the impact of physical and mental environment on employees’ performance, to know the overall satisfaction level of employees in the bank and study whether physical, social and psychological work environment affect job satisfaction. Stratified sampling technique was adopted to select the sample for the study. Questionnaire was used as the research instrument while Statistical Package for Social Science (SPSS) was employed to analyze the data gathered from the field study. Findings of the study indicated that most of the staff at the bank are satisfied with their work environment especially the physical ambiance. The paper concludes that the environment has a significant effect on employees’ satisfaction. The findings of the paper emphasize the need for management to improve the work environment of employees to boost productivity.},
     year = {2017}
    }
    

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    AB  - This paper examined the effect of work environment on job satisfaction with the spotlight on a merchant bank in Ghana. Among other objectives, the paper set out to ascertain the impact of physical and mental environment on employees’ performance, to know the overall satisfaction level of employees in the bank and study whether physical, social and psychological work environment affect job satisfaction. Stratified sampling technique was adopted to select the sample for the study. Questionnaire was used as the research instrument while Statistical Package for Social Science (SPSS) was employed to analyze the data gathered from the field study. Findings of the study indicated that most of the staff at the bank are satisfied with their work environment especially the physical ambiance. The paper concludes that the environment has a significant effect on employees’ satisfaction. The findings of the paper emphasize the need for management to improve the work environment of employees to boost productivity.
    VL  - 5
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Author Information
  • Faculty of Economics and Business Administration, Catholic University College of Ghana, Fiapre, Sunyani, Ghana

  • Institute of Distance Learning, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana

  • Faculty of Economics and Business Administration, Catholic University College of Ghana, Fiapre, Sunyani, Ghana

  • Department of Economics, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana

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