HSE Home Shopping Europe GmbH

✨𝗔 𝘀𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝗰𝘂𝗹𝘁𝘂𝗿𝗲 𝗶𝘀 𝗯𝗮𝘀𝗲𝗱 𝗼𝗻 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝗺𝗶𝗻𝗱𝘀𝗲𝘁.✨ A 𝗴𝗿𝗼𝘄𝘁𝗵 𝗺𝗶𝗻𝗱𝘀𝗲𝘁 combined with emotional intelligence & competence creates a powerful space for shaping relationships. This mindset is characterized by a willingness to learn, curiosity and growth-oriented thinking and behaviour, paired with empathy and the desire to promote one's own development as well as the development of the other person. With the training format “𝗕𝗿𝗮𝘃𝗲 𝗗𝗶𝗮𝗹𝗼𝗴 - 𝗣𝗼𝘁𝗲𝗻𝘁𝗶𝗮𝗹-𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗶𝗻𝗴 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗶𝘀 𝗮 𝗺𝗶𝗻𝗱𝘀𝗲𝘁”, we define together what it means to create a culture at HSE in which continuous feedback becomes the norm. The goal is to understand feedback as a learning and development dialogue that is essential for personal and professional development and ultimately benefits colleagues, the team and HSE as an organization. 𝗪𝗵𝘆? Because we believe that open and courageous conversations are the key to improving our collaboration and success. In essence, the participants work on their “growth mindset”: ➡️ Curiosity and a willingness to learn in order to improve their own skills. ➡️ Staying positive in difficult situations, not being afraid to make mistakes and successfully managing your own emotions. ➡️ Learning from mistakes and accepting feedback accordingly. ➡️ Practicing growth-oriented thinking and behavior, such as sharing information, collaborating, innovating and seeking feedback. By addressing these topics, we create a working environment that focuses on joint development through courageous communication and mutual feedback. 𝗪𝗵𝗮𝘁 𝗱𝗼 𝘆𝗼𝘂 𝗱𝗼 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝘁𝗼 𝗵𝗮𝘃𝗲 𝗮 𝗽𝗼𝘀𝗶𝘁𝗶𝘃𝗲 𝗶𝗺𝗽𝗮𝗰𝘁 𝗼𝗻 𝘁𝗵𝗲 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝗰𝘂𝗹𝘁𝘂𝗿𝗲? #learninganddevelopment #feedback #culture #collaboration #humarnresources #HSE #hereshoppingentertrains

🚀 Success story in customer experience   ‘EASy AI’, our phonebot that we have been using in Customer Service since 2022, continues to be a success story: thanks to ‘EASy AI’, we have significantly improved the automated ordering process at HSE, reduced waiting times for our customers and relieved our call center staff at the same time.   The results speak for themselves: the conversion rate is as high as an incredible 70 % and the cross-sell success rate is 10 %. ‘EASy AI’ can make three million fully automated calls per year with up to 600 simultaneous calls.   The project, developed in close collaboration with our partners Parloa and MUUUH! Next, has been recognised nationally and internationally and has received several awards (European Customer Champion & European Contact Centre & Customer Service Awards).   👉 Take a look here to find out more about our innovative solution and the impressive results we have achieved together: https://lnkd.in/dhF3Y2kV 👈   #HSE #hereshoppingentertains #ai #innovation #customerservice #easyai

Find out more about Emina Karalic, who works at HSE as Coordinator Brand & Merchandise in the Fashion division. 👗 In this short interview, Emina Karalic reveals what the highlights of her job still are after 15 years of HSE experience. 🎉 Are you curious about what a typical day in the life of a Brand and Merchandising Fashion Coordinator looks like? Emina gives you an insight into her world and shares the highlights of her work with you. ✨ Watch the short interview and get to know Emina and the work as Coordinator Brand & Merchandise in the Fashion department! #brand #merchandising #team #careers 

We are thrilled to welcome our new team members, who have been with us since July! Every month, as part of our onboarding process, we host a special day where the different departments introduce themselves to our new colleagues. This allows them to get first impressions and make valuable contacts. We make this day special by taking them through our studios and giving them an exclusive behind-the-scenes look. Welcome! We look forward to a time full of beautiful moments together and successful collaboration! #wearhiring #hse #onboarding #welcome

Summer, sunshine and all our wonderful colleagues 🌞 After the past few rainy weeks here in Munich, the weather is now perfect for our summer party. We're looking forward to a great evening with music, drinks and delicious food - and of course to raising a glass together!

Live Commerce – Erfolgsgarant seit Jahrzehnten 🌟 Vielen Dank, Handelsblatt, für den Beitrag zum Thema Live Shopping – das wir seit über 25 Jahren mit viel Herzblut und Begeisterung für unsere Kund:innen stetig weiterentwickeln. Als einer der in Europa führenden Anbieter im Bereich Live Commerce begeistern wir mit kanalübergreifende Shopping-Entertainment: 🎬 Täglich 28 Stunden Live Programm auf unseren drei TV-Sendern HSE, HSE Extra und HSE Trend 📱 Auch in unserem Onlineshop und über unsere prämierte HSE App, die erst kürzlich wieder von Exciting Commerce vorgestellt wurde, streamen wir täglich und sind mit unseren Followern und Fans im direkten Kontakt. 🎥 Immer vor der Kamera dabei: Unsere Creator, die kompetent und leidenschaftlich auf Augenhöhe beraten. Neben langjährigen Erfolgsmarken wie Judith Williams oder BK Barbara Klein gehören zu unserem kuratierten Sortiment auch neue Marken wie die Haarpflege ORTIE & me oder die Doctor Brand Dr. Miriam Rehbein Wir freuen uns darauf, die Erfolgsgeschichte des Echtzeit-Shoppings weiter mitzugestalten! 🚀 #hse #livecommerce #liveshopping #innovation

SAE meets HSE: Building bridges between academic education and professional practice In partnership with SAE Institute München, we promote future talents and offer exciting insights into the job. 🎬 As we have always been at SAE in the past, this time we wanted to turn the tables and invited the students to our campus 🏡 The event was a great success, since we had the chance to get to know some students from the film and audio departments of SAE. The students instead were able to see our studios as well as our post-production, our on-air promotion department and had the opportunity for getting a little sneak peak✨ of the production of a product trailer. 📽 Thanks to Lukas Funk und Hermann Nyweide for connecting and organizing this event with us!   👉 You were part of it? Share your impressions and experiences with our Hashtag #HSELiveInsight and stay in touch with us for future events and exclusive insights! 👉 You couldn't attend? No problem! Discover our job opportunities on jobs.hse.com and follow us for future events. #HereShoppingEntertains #welcome #hse #CareerTrek #partnerships #BehindTheScenes

Get to know Marie-Theres Baier, our Brand & Merchandise Manager for Fashion at HSE. 👗 In this short interview, Marie-Theres Baier, our Fashion Manager, reveals why HSE is like a big fashion show. 🎉 Wondering what a day in the life of a Brand & Merchandise Fashion Manager looks like? Marie gives you an insight into the world she lives in every day. She also reveals what she enjoys most about her work. ✨ Watch the short interview and join Marie on this express journey into the heart of Brand & Merchandise at HSE! #brand #merchandising #team #careers 

❓ Do you think that listening to audiobooks on the subway or spending 30 minutes a day on social media is good for your resilience? Even if it feels like it at the moment, the answer is no. Listening to music, meditating or just looking at the air for 5 minutes is much more valuable for you and your resilience. 🎶💭 As a basic element of our extensive HSE Learning Campus, we held the (Self) Resilience training last week at our campus in Ismaning. In a world full of change and challenges, I believe (self)resilience is more than just a buzzword - it's a vital skill 🌍✨ It helps us overcome setbacks, manage stress and emerge stronger from difficult situations. ❓How do you approach resilience in your organisation? #resilience #selfdevelopment #MindsetMatters #HSEcommunity #learninganddevelopment #neverstoplearning #hr #trainingandenablement