Dialogflow integrates with Soul Machines to create 3D avatars that your end-users can have conversations with.
Setup
To set up the integration:
Follow these steps to get a Dialogflow CX service account key in Google Cloud console:
- Create a Google Cloud Service Account (with Dialogflow CX API Admin role) for the project that contains your Dialogflow CX Agents.
- Download the service account key in
JSON
format.
Follow these steps to link a digital avatar to Dialogflow CX in the Soul Machines dashboard:
- Customize an existing project by clicking the Customize button or create a new project.
- Click Knowledge in the left menu.
- In Conversation, click Replace Conversation.
- Select Dialgoflow CX.
- Upload the Google Cloud Service Account Key that you downloaded in the previous step.
Your Soul Machine avatar will be integrated with the Dialogflow CX Agent.