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Help and support

We provide a dedicated user support service to aid Copernicus Climate Change Service data discovery, dissemination, understanding and use by all users. We promote self-help through a user support journey.

The Copernicus Climate Change Service is user-driven. User feedback is key to improve C3S products and services for the everybody's. 

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How can we help you today?

Knowledge base Duck

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Find what you are looking for quickly using our friendly Knowledge Duck

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Documentation Centre

Delve into our quality-assured information for help using our data and services.

Explore the C3S Knowledge Base (CKB)
Discover the C3S quality assurance service in action
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Community

Post questions, follow discussions and announcements, share your knowledge

View the C3S forum
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Contact us

Visit the ECMWF Support Portal to report an issue or for general enquiries.

ECMWF Support Guidelines

Use the Support Portal (ECMWF login required)
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Latest C3S announcements

Watch our latest C3S announcements posted on the Forum.

 

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Training

Discover our free training resources to learn how to use our climate data.

 

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