Sales Support Specialist

JOB SUMMARY

Working with Marketing, Product and Sales, the Showroom and Sales Support role is responsible for maintaining the showroom, assisting the sales team with customers.

PRINCIPAL FUNCTIONS & OBJECTIVES

WORK ETHIC

• Maintaining a high standard of professional knowledge, ethics and practices when dealing with customers, suppliers, peers, subordinates, supervisors and other key stakeholders of the company
• Maintaining good order and positive atmosphere according to company core values and ensure policies are adhered to
• Ensuring the effective communication with sales, sales support team and clients

SALES SUPPORT

• Providing and being accountable for the top-level customer service in person, by phone, by email or other electronic means by:
• Offering product knowledge to customers & assisting sales team
• Responding to emails by end of day whether there is a solution ready or not
• Assisting Senior Sales Executive and Inside sales team
• Supporting showroom sales by
• Escorting, assisting, and providing clients with product knowledge in the showroom
• Writing orders in Repzio
• Working with walk in appointments that do not have an appointment

SHOWROOM/SAMPLE MANAGEMENT

• Create a schedule four times per year to update showroom with new samples
• Ensuring all items are tagged
• Paying close attention to items missing tags and being diligent about keeping items tagged properly
• Working independently and with the Creative Director to design the placement of new showroom samples
• Work with SUNPAN teams to ensure discontinued samples are removed or sold off the showroom floor
• Working with the Marketing team to manage samples coming and going to the photo studio
• Ad hoc duties as assigned

Other responsibilities and accountabilities as assigned by the reporting manager/VP of Sales and/or the CEO

KEY SKILLS AND EXPERIENCE

• Prior retail sales and showroom experience
• Excellent organizational skills
• Accuracy and attention to detail
• Excellent telephone and email etiquette, professional attitude and integrity.
• Strong fashion sense
• Strong interpersonal skills, personable
• Ensure compliance to company policies procedures and standards
• Ability to effectively manage their time, comfortable with multi-tasking.
• Inventive and resilient
• Excellent communication skills, as this position is in constant contact with customers, sales team and management.
• Proficient with Microsoft Office
• Experience with SAP an asset

We appreciate the interest of all applicants; however, only those candidates selected for an interview will be contacted.

Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. We are committed to fair and accessible employment practices.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Applicants should make their needs known by contacting us in advance. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.