Customer Service and Sales Representative - for Telecom Client
Customer Service and Sales Representative - for Telecom Client
Executive Acquisitions
Calgary, Alberta, Canada
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We are a dynamic group of business professionals! We operate the same way athletes do on a competitive sports team--our core values being leadership, integrity, teamwork, and accountability.
As a business, we highlight customer focus.
Our team is trained daily on customer service techniques and retention. Building a strong rapport with the customers in our territories is the very thing that makes our company and our clients achieve success.
Responsibilities:
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As a business, we highlight customer focus.
Our team is trained daily on customer service techniques and retention. Building a strong rapport with the customers in our territories is the very thing that makes our company and our clients achieve success.
Responsibilities:
- Receives and processes customer purchase orders
- Enters orders received on a provided tablet
- Enters electronic, paper, and manual orders online
- Verifies and confirms customer orders and delivery expectations
- Quotes prices according to uniform pricing strategy and current market pricing
- Track order exceptions and maintain them as needed
- Sales with Preferred Customers
- Direct Customer Service with new and current customers
- Seeks good communication and cooperation within our organization
- Coordinates all routine aspects of customer orders, requests, and inquiries
- Identifies and uses internal resources as needed to complete tasks
- Supports team goals
- Is receptive/flexible/adaptable to change
- Understands competitors and their service offerings
- Customer service, customer solutions and/or sales experience
- Leadership role without formal authority
- Effective decision making
- Displays effective interpersonal & communication skills (internal/external)
- Delivers timely and accurate information to customers & internal business partners both verbally and in writing
- Achieves mutual understanding by summarizing & reviewing agreements
- Actively listens
- Demonstrates understanding of our client's products and services
- Recognizes and responds to new/additional opportunities at existing customers
- Reliable transportation to the onsite location (possession of a personal vehicle is highly preferred)
- Bachelor’s degree preferred
- Customer Service experience preferred
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Internet Publishing
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