Gatestone is a global BPO. We combine deep industry insights with skills across a broad range of services to offer Customer Experience (CX) solutions, Digital Transformation, and Operational Support. With a network of 16 global offices, we cater to a diverse clientele across all continents, ensuring local expertise with a global reach. Our suite of services is designed to meet the evolving needs of over 40 industries, leveraging innovative technology and operational excellence to deliver Strategy and Consulting, CX Technology Solutions, and comprehensive Back Office Support. Our professionals are at the heart of our operations, harnessing the power of technology and human creativity to exceed expectations every day. We are committed to driving transformative change, delivering value, and achieving shared success for our clients, employees, and communities around the world.
External link for Gatestone
180 Duncan Mill Rd
Toronto, Ontario, CA
Ongoing learning is crucial for both personal and professional advancement. We're eager to hear about the types of development opportunities you prioritize! #LearningAndDevelopment #CareerGrowth
This content isn’t available here
Access this content and more in the LinkedIn app
Gatestone Welcomes Brian Zempel as Executive Vice President and Chief Revenue Officer
Keeping top talent is essential for a company's success. We're interested in hearing why you choose to stay with your employer long-term. Share your insights and help us discover what's most important! #EmployeeRetention #WorkplaceCulture
This content isn’t available here
Access this content and more in the LinkedIn app
What’s holding back your ability to maximize the potential of your most critical asset—your customer base? There are numerous strategies to enhance the #ContactCenter performance. Participate in the following poll, then 😊
This content isn’t available here
Access this content and more in the LinkedIn app
📈 Fresh Insights in Insurtech! 📈 We're thrilled to share how a leading insurtech firm has harnessed the power of AI to transform the insurance claims process, achieving remarkable outcomes: 📉 $1 Million in Labor Savings 📚 30K Records Processed and Annotated 🕗 Zero Backlog Faced with a daunting backlog of 30,000 unprocessed claims that compromised customer satisfaction, this innovative company turned to artificial intelligence to streamline operations and enhance service delivery. By collaborating with Gatestone, they developed a sophisticated AI-driven approach, combining human expertise with advanced optical character recognition (OCR) technology. The result? Rapid processing of claims, delighted customers, and significant cost savings. Dive into our case study to discover how AI is not just a tool but a game changer in the competitive insurance world! 🌟 #AI #InsuranceIndustry #OperationalExcellence
Believe unhappy customers only leave bad reviews? Think again!🤔 Dissatisfied customers are not just vocal—they're costly. The true impact goes much deeper than you might imagine. Poor customer experiences can lead to lost revenue, increased churn, and a damaged reputation. Each negative interaction can require multiple positive experiences to repair the relationship and rebuild trust. Investing in a superior customer experience (CX) isn't just about keeping your customers happy—it's about safeguarding your business's bottom line. Let's make every customer interaction count. Share your thoughts and vote below! #BusinessGrowth
This content isn’t available here
Access this content and more in the LinkedIn app
Welcome to our poll! Today, we're discussing cloud contact centers, often synonymous with Contact Center as a Service (CCaaS). These web-based facilities handle all forms of customer communications—whether through voice 📞, email 📧, or social media 📱—and include capabilities for reporting and analytics. Cloud contact centers are acclaimed for offering several benefits that significantly enhance customer experience (CX). Let's dive into the details and gather your thoughts!
This content isn’t available here
Access this content and more in the LinkedIn app
Imagine if customer service wasn't only about solving problems, but also about fostering deeper connections and discovering unmet needs🤔 Progressive businesses are adopting creative methods to transform service engagements into chances for expansion. By utilizing data and AI, these companies customize the customer experience, enhancing satisfaction and opening up new business opportunities. Interested in finding out more about these opportunities? Click here to learn more 👉 https://lnkd.in/gs29G-NT
Today, we celebrate the 4th of July, a day that marks the birth of our nation and the values of freedom, liberty, and independence that it stands for. This day is not just a reminder of our history but also a call to reflect on our shared journey and the progress we have made together. Wishing everyone a joyous and safe Independence Day filled with pride, unity, and the pursuit of happiness. Happy 4th of July! 🇺🇸
Happy Canada Day! 🇨🇦 Today, as we celebrate the rich history, diverse cultures, and incredible landscapes of our beautiful country, we are reminded of how fortunate we are to call Canada home. From coast to coast, the spirit of unity and kindness is what makes our nation truly special. On this Canada Day, let's commit to building even stronger communities and fostering an environment where everyone has the opportunity to thrive. Here’s to our wonderful country and all the potential it holds! #CanadaDay #ProudCanadian #UnityIsStrength