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Carolina de Santi
If you like Apple devices and technology, come join Mosyle, a global leader in Apple Endpoint Management & Security, to empower companies and schools all around the world to revolutionize their organizations to use Apple devices at Work and in Education.
The Technical Support Specialist role is a remote position that offers a great entry door to the American and global technology and cybersecurity markets, with quick and impactful promotion potential and competitive compensation, for candidates who are looking for a culture that values performance, grit, and a passion for helping customers.
Excellent English communication is crucial, but previous work experience in IT is not required.
Job Responsibilities:
1) Provide prompt, thorough, and accurate customer service and technical support to customers.
2) Conduct logical troubleshooting, utilize deductive reasoning and test workflows to isolate issues reported by customers to determine the best next steps to provide customers with quick and efficient resolutions.
3) Assist customers with becoming comfortable with new Mosyle features and functionalities and/or new management and security abilities introduced by new operating systems
Apply now to know more!
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