It’s been a year since we launched reimagined versions of USA.gov and USAGov en Español based on human-centered design (HCD) principles. Last year, we shared posts highlighting how we used those principles to shift our approaches to content development, user experience, and analytics.
Topics:
Content,
Design and Development,
Performance and Analytics,
USAGov
At the Public Experience (PX) Contact Center, we recognize the important role of quality in shaping customer interactions. When people call and chat with us, they expect clear, reliable information about government benefits and services. Learn how we work with our contractor to deliver exceptional service to the people who get in touch with the USAGov program and pick up some tips for your program’s contact center.
Topics:
Performance and Analytics,
USAGov,
PX Contact Center
Search.gov connects the public with easy access to the government information and services they need, creating a unified search experience across over one-third of federal domains. Our program’s core mission and goals are the same every year, but how did the way people interact with government search change in 2023?
Topics:
User Experience and Accessibility,
Performance and Analytics,
Search.gov
We’re excited to celebrate USAGov en Español’s 20th anniversary this month. Since 2003, the site has been a trusted guide to government information and services for Spanish speakers.
Topics:
Marketing,
Content,
Design and Development,
Performance and Analytics,
Multilingual,
USAGov
What is Search.gov?
Search.gov is a search engine built by the government. Our mission is to create a standard search experience across government websites, connecting the public with quick, easy access to the information and services they need. Working in support of federal agencies, we serve about 300 million searches a year for about 2,200 websites across one-third of federal domains.
Topics:
User Experience and Accessibility,
Design and Development,
Performance and Analytics,
Search.gov
The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately.
Topics:
User Experience and Accessibility,
Performance and Analytics,
USAGov