Natasha Dunn

Great to start the Monday off with a customer spotlight and what an awesome brand to share too! 🚨 Winc Australia 🚨 Having been a customer for a few years and crucial in their online channel with many high AOV items that need to be protected. Winc had two main criteria for a fraud solution.  👉 They wanted a solution that was easy to implement and integrate with their existing systems. 👉 They needed a solution that could stop international fraud scams without creating unnecessary friction for Australian customers. Kount not only met those requirements, but exceeded Winc’s expectations. The fraud platform is fully integrated into Winc’s sales environment — which ensures all orders are screened for fraud and fulfilled within the same day. No more double or triple-checking of orders and delay the shipments. Kount, an Equifax Company #fraudprevention Full case study: https://lnkd.in/gyu9Fabq

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To any Sales Leaders or Sales Enablement Specialists out there..... 🚀 Over the last few weeks, I've been chatting with sales professionals about the challenges they face in onboarding and upskilling their reps. I was blown away when I read a stat that says 91% of sales teams are failing to hit their quotas regularly - which seems mad!! Re-occurring reasons keep coming to the surface... 🔹 Changing customer buying needs 🔹 Inadequate onboarding & training for new reps 🔹 Inconsistent sales coaching availability 🔹 Sales leaders distracted by one-off questions 🔹 Difficulty selling complex products Hive Learning has been really leaning into this challenge of late and two of our GenAI powered modular products from our Hive Academy Suite are going a long way in making these problems a thing of the past.... 💡 BuzzSidekick provides sales reps with instant, on-demand access to critical information such as product details, pitch guidance, pricing, and competitor analysis. Integrated seamlessly into their workflow, this tool ensures that your team is always prepared with the latest insights, enhancing their readiness for every sales interaction. 🎯 BuzzFacilitator offers personalized role-playing scenarios tailored to your business, industry, and specific sales situations. It helps reps practice and prepare for various call types by simulating different personas and challenges, from objection handling to complex product questions. This level of targeted practice was previously impossible at scale without huge resource of sales leaders and coaches I'd love to show you more so if these challenges are things you recognize and you'd like to have a conversation, click 'Book an Appointment' on my profile to schedule a meeting! No obligation 😁 #SalesEnablement #SalesTraining #SalesLeadership #AI #GenAI #SalesTools #HiveLearning

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 53% of Australians do not expect their purchasing power to improve in 2024, and many will reduce their purchases on selected verticals. We discovered this and many other key insights with ShopFully's latest survey. Curious to know more? Read the article by @Stephanie Cate Chadwick on Inside Retail Australia https://lnkd.in/gdETEnRW

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📈 🙌 Sales Navigator *Masterclass 8* streaming to you on May 16th @ 3.30pm AEDT 🎉 🥂 -- 'Accelerating Sales Success' (and who doesn't want that?) -- This session will explore some of the more advanced features of Sales Navigator to help you focus in on exactly the right people at the right time. Click here to register: https://lnkd.in/dvbqsdxM

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We are now two years on from a confusing and turbulent rollout of the WHS (Mines) regulations. In our upcoming webinar, we will be unpacking how well the regulations are understood, what changes have been implemented, and what further actions need to be taken by regulators. Civica’s Sue Bottrell will be joined by Greg Smith, an international award-winning author and qualified lawyer. Greg has spent more than three decades specialising in safety and health management, so he will offer key insights on this topic. #WHSRegulations #MineSafety #HealthAndSafety #Webinar #SafetyManagement #Civica #SueBottrell #GregSmith #LegalInsights #RegulatoryCompliance #SafetyLeadership https://lnkd.in/gZmJsuJ9

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🎉 Happy World Micro & SME Businesses Day! I'm a huge supporter of Australian SMEs – they play a critical role in our economy and have potential for enormous impact when they work together. ➡ Account for more than 98% of all businesses ➡ Employ around 70% of the workforce ➡ Generate $500 billion of economic activity ➡ Constitute one-third of Australia’s GDP If that doesn't deserve to be celebrated, I don't know what does 🥂 #SupportLocal #SupportSMEs #entrepreneurship

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“Gatekeeper has exceeded what we were hoping for.” Explore Clayton Utz's collaboration with Gatekeeper. From leveraging data analytics for actionable insights to standardising contract templates for consistency, every aspect of their strategy fosters a robust supplier ecosystem and gives the business more control. Find out more in our joint case study: #LegalInsights #SupplierTransformation #GatekeeperPartnership https://lnkd.in/e-sMPsfv

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Sean’s Sales Tip 🚫 Focusing solely on increasing the pipeline to meet sales quotas is a misguided strategy. It is akin to saying I will risk $300 in the slot machine, instead of $200 to make a win. 🔔 Salesforce's recent decision to require 3x pipeline coverage, up from 2x, rang the alarm bells for me. 💸 Such an increase demands significant effort and resources, leading to a dramatic rise in customer acquisition costs (CAC) and other bid related costs without guaranteeing an equivalent increase in revenue. 🤔 Think about the optics of this announcement. You are saying to your sales teams it is OK to lose 66% of your deals now, instead of 50%. 🎯 The emphasis should shift from maximizing pipeline to optimizing win rates and accelerating deal velocity. Step 1 🏆 Improve Win Rates Improving win rates is a more efficient and cost-effective approach to achieving sales targets. For instance, a modest increase in win rates from 20% to 25% can yield substantial revenue gains with no extra pipeline required. Step 2 🚀 Accelerate deal velocity To enhance deal velocity (and also win rates), salespeople need to focus on creating pain, recruiting, and equipping champions within the client organization so that your deal gets done and becomes a priority. 💡 Prioritizing win rates and deal velocity over pipeline growth is a smarter and more sustainable strategy for achieving sales quotas. This means that Sales Leaders need to be trained in how to coach their teams effectively and for them to get out of the office more often.

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Are you Struggling with managing appointments and dealing with no-show clients? Can be a real headache for business owners. 🗓️ It disrupts schedules, wastes time, and impacts revenue. That's where Thryv Australia & New Zealand steps in. 👣 Thryv offers robust appointment scheduling features that streamline the entire process. From automated reminders to online booking and calendar syncing, it ensures clients remember their appointments and reduces no-show rates. With Thryv managing appointments becomes efficient and stress-free, letting you focus on what you do best – serving your clients. #thryvlife #businesssowners #SMB #businessgoals

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We're releasing a freemium version of humii next week and would love some feedback 🙏 Every single online retailer / agency / service provider / tech partner - anyone at all interested can get access to the humii customer experience score and benchmark of any Aussie retailer you like. All you have to do is ask Mareile Osthus or myself nicely 😀 #ecommerce #onlineretail #freemium

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End of Financial Year for Small Businesses in Australia: A Time of Reflection and Planning As we approach the End of Financial Year (EOFY) in Australia, it’s a pivotal moment for small businesses to take stock of their achievements and set the course for the year ahead. The EOFY is not just about wrapping up the financial records, but it’s also a time to reflect on our business journey, celebrate the wins, and learn from the challenges. Key Activities During EOFY: 1. Financial Review: - Reconcile accounts and ensure all transactions are recorded accurately. - Prepare financial statements and reports to assess the financial health of the business. 2. Tax Compliance: - Lodge the annual tax return with the ATO. - Review tax deductions and ensure all eligible expenses are claimed. 3. Strategic Planning: - Evaluate business performance against the goals set at the beginning of the year. - Set new objectives and strategies for growth in the coming financial year. 4. Inventory Management: - Conduct a thorough stocktake to manage inventory levels efficiently. - Identify slow-moving items and plan for stock clearance if necessary. 5. Employee Considerations: - Review employee performance and development plans. - Ensure all superannuation contributions are up-to-date. #Tips for a Smooth #EOFY Transition: 1. Stay Organised:Keep all financial documents and records well-organised to make the EOFY processes seamless. 2. Leverage Technology: Use accounting software to streamline financial management and reporting. 3. Seek Professional Advice:Consult with accountants or financial advisors to ensure compliance and optimise tax strategies. 4. Reflect and Plan: Use this period to reflect on your business’s successes and areas for improvement, and plan strategically for the future. The EOFY is a time to close one chapter and open another with renewed energy and a clear vision. Let’s embrace the opportunities it brings and steer our small businesses towards continued success. Here’s to a prosperous new financial year for all small business owners in Australia! 🌟📊🚀 #EOFY #SmallBusiness #Australia #BusinessGrowth #nubevest #FinancialPlanning #TaxTime

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Great to attend the QLD Antler launch event last night. This is such an incredible opportunity for QLD to continue our entrepreneurial growth and support more businesses in getting off the ground 🚀 Led by the legend that is Stefan Knight, the Antler team are bringing together the ingredients for great companies, supporting budding entrepreneurs in finding their co-founder, testing their ideas and launching their start up - all whilst receiving investment and the tools to go all in from day 1 💪 While catching up with the ecosystem is always a delight, what I loved most about last night was the panel discussions. In particular hearing from the awesome panel of Founders, who shared what they had learnt through the Antler experience. And also from the Investor panel who shared some great insights for those companies who are raising capitol right now. Some of my favourite comments made: 💡 'I learned quickly that its not about what you want to build, its about what your customers are willing to pay for' Nathan Carroll 💡 'The mindset shift of not having a boss is an interesting one. You now have all the responsibility of decision making. You have to build up the muscle of throwing balls and not knowing how you are going to catch them...just trusting that you somehow will.' Helena Turpin 💡 'Financial capitol is great, but the amazing thing about building a business in QLD is the social and experience capitol you can access with such ease. We have talented companies here and a community that is always willing to help- that is powerful and what sets us apart' Llew Jury 💡 'Being VC investable is not the same as being investable. If you are seeking VC funding be ready to show not tell- a deep and real understanding of the problem and market size is crucial' Rebecca W. Great to connect last night and looking forward to getting to know the future companies that come out of the Antler program! #emergingtechnology #startups #entrepreneurship #QLDinnovation #community #startupecosystem #brisbaneevents #ittakesavillage

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💡 How an evening of celebration confirmed my views on the evolution of SEO... When I started my journey as a web design and SEO expert just over 3 years ago, it was all about SEO first principles: - Keywords - Content - Links It was the dream career of a self confessed propeller-head! 🤓 It was a special club of SEO guru's who ate, breathed and slept SEO algorithms! But the world of SEO has taken a 180 degree turn of late. It has been a long time coming. SEO is an integral part of a business's overall marketing strategy! 📈 I hardly check the algorithms these days. My conversations involve getting latest real world updates from our clients. We've become their marketing personal trainers and accountability partners. SME Digital is a marketing agency who's specialty is Web and SEO. What does this mean for our clients? It means we offer: - Personalised Plans: We analyse your business needs to develop a bespoke SEO strategy that delivers results. 🚀 - Expert Guidance: Leave the SEO geeky stuff to us, while you focus on running your business and serving new clients. 🏃‍♂️ - Consistent Monitoring: We continuously monitor marketing performance to maintain & improve business results. 💻 - Motivation & Accountability: We hold businesses accountable to their growth goals by keeping your overall marketing strategy on the path to success. 🔥 Celebrating with fellow Local Business Awards - Northern Beaches finalists at the Dee Why RSL last week confirmed all this. Congratulations to all our fellow finalists, neighbours, strategic partners and most importantly, some of our valued clients. A huge congratulations to all! Can't wait to see the results of the Local Business Awards - North Shore (13 Aug '24), where we have some clients celebrating as finalists too! 🥇 #SEO #DigitalMarketing #Growth

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BEEFING UP THE TECH COUNCIL Congratulations to Richard White, #CEO of WiseTech Global, and Eglantine Etiemble, #CTO at PEXA for their new positions on the board of the Tech Council of Australia. So it looks like there's a veritable who's who of local tech leaders working to align government and industry, so that's the big end of the industry sorted. All we need now is a some serious grass roots activity to help build from the bottom to really push the industry along. #MrSaaSSays - It's coming. Watch this space. https://lnkd.in/drnrAGpe

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Massive thanks to Shabri Lakhani David Wilkins and Nicola Anderson for sharing so much value and insights into the future of the SDR function today. We covered a huge amount of ground from how the team will be structured in the future, the shifts in comp plans, to the evolving skills needed for success, to the impact on future talent, to the role technology will play...and that was less than half of it! If you missed the live session, never fear, we've got you covered! Just head over to the sign-up page and I'll be sending out a recorded version to everyone first thing tomorrow morning. I promise it's 60 minutes well spent! #sdr #bdr #pipeline #outbound #prospecting

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Why is absenteeism so bad in Australian contact centres? It’s a billion dollar question. The national absenteeism rate sits at around 6%, but last year the contact centre industry was more then double that amount. Has it improved over the last 12 months? And are larger or smaller contact centres better in this area? Our 2024 Contact Centre Best Practice Report will tell you. Attend our report launch to hear the latest industry trends. An afternoon of deep insights presented by industry experts. Enjoy some great networking and leave with a copy of the report. We'll be discussing best practice on the following topics: 👩‍💻 Digital Transformation 🏡 WFH & Flexible Working Trends 👻Absenteeism & Attrition 😃 Customer Experience 👾 AI 📱 Self Service 🎭Employee Engagement 📈 Centre Performance ⚖ Workforce Planning 🧠Knowledge Management 🌟 Innovation & Continuous Improvement 💲 Salaries & bonuses 🤝 Recruitment Bring the whole team! But be quick, events will sell out in all four cities.

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Love this story about how 🇦🇺 Aussie grown Zip Co are living out their values to be "Customer First" and as a result driving a 44% increase to their NPS score over the past 12 months, reaching a score of +72. Thanks Sushant (Sonny) Sethi for sharing some of your insights of what helped deliver these results, three key takeaways for me were: 1. Cross functional collaboration: Forrester revealed industry research at the CX Summit in Sydney ealier this year highlighting the vital importance of aligned teams for CX programmes to deliver impactful business results. In Zip Co's case this means alignment across: product marketing, CX, UX, execs, external PR. 2. Proactive intelligence: focusing on the full customer journey, improving the entire process for end users. Through deeply understanding their customers they're able to predict results before products launch, knowing how best to create the right messaging and anticipate the likes/dislikes ahead of time. 3. Decentralised insight: giving people access to data and information across the business from C-Suite to the front frontlines. Clearly you need to give people the right data that's actionable, however when done well this fosters a culture where customer centricity becomes embedded within the organisation, which is a responsibility of every employee! Check out the full article here 👉 : https://lnkd.in/epZhkygU

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📈 🙌 Sales Navigator *Masterclass 8* streaming to you on May 16th @ 3.30pm AEDT 🎉 🥂 -- 'Accelerating Sales Success' (and who doesn't want that?) -- This session will explore some of the more advanced features of Sales Navigator to help you focus in on exactly the right people at the right time. Click here to register: https://lnkd.in/dvbqsdxM

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This is it – you are down to the wire….today is the day! Use it or lose it. EOFY is here!   For many Australian companies, today is the last day of the financial year.   There is no better way to lock in the last of your budget than by investing in a technology that will make the next financial year so much more efficient. #intelligentdocumentprocessing.   If you're strategic initiatives is to improve the CX/EX while lowering operating costs, the most cost effective and efficient way to meet these objectives is by automating your document centric business processes.   At TCG Process, we want you to improve your business, customer and employee outcomes. We know from experience, process automation does that just!   Call us today, we are ready to go if you are!   Together, let's make FY24/25 a HUGE success-quickly and accurately.

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