It was a great privilege to be part of the 2024 Australian Automotive Dealer Association (AADA) Convention and Expo this week and to engage with dealers from across the country. Our own Natalie Burrows was part of an expert panel yesterday uncovering research on the Consumer Buying Journey providing great insights and opportunities for the industry.
About us
VicRoads Registration and Licensing Services, which includes Custom Plates, impacts the lives of all Victorians. With road safety at the heart of everything we do, VicRoads RLS provides mobility and accessibility by registering 6.2 million vehicles and licensing almost 5 million drivers a year. Our customer service network reaches all corners of the State, with 41 Customer Service Centres, another four dedicated Licence Testing Centres, and 2 Contact Centres serving more than 90-thousand customers a week. This is in addition to our online and digital products and services which enable more than 24 million transactions per year. We also have a growing corporate, technical and commercial business that is building on our offering to customers and enabling even greater access to our products and services.
- Website
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https://www.vicroads.vic.gov.au
External link for VicRoads
- Industry
- Transportation/Trucking/Railroad
- Company size
- 1,001-5,000 employees
- Headquarters
- Melbourne, Victoria
- Type
- Partnership
- Founded
- 1913
Locations
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Primary
Get directions
Melbourne, Victoria 3000, AU
Employees at VicRoads
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Crispin Blackall
Experienced CIO/CTO/CDIO with over twenty years building and leading high performing teams through innovation, transformation and change (MBA, GAICD)
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Fiona Moore
Senior Leadership Consultant at VicRoads
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Sam Andersen
Chair and Non-executive Director experienced in financial services, healthcare, agribusiness, recycling and sustainability, and technology.
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Sean Downes MBA
Experienced Senior Project Manager and Program Manager with solid history of success as consultant and strong on-staff leader in financial service…
Updates
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Congratulations to Bosch Car Service Ringwood for taking out the Best Small Automotive Business – Metropolitan award at the 2024 Presidents Gala Dinner this past Saturday. We were proud to have sponsored this award and celebrate a fantastic night with the Victorian Automotive Chamber of Commerce | VACC One of the highlights of the night was presenting Shane Jacobson with his very own custom plate. We’re excited to see it on his car!
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VicRoads Vehicle Report launches today! Victorians can now buy a second-hand vehicle with increased confidence thanks to the new VicRoads Vehicle Report. The VicRoads Vehicle Report is the only available vehicle report that includes Victorian registration information including registration and transfer history plus information from previous roadworthy checks. The Vehicle Report will arm consumers with information that can help them to make informed decisions on price and safety when buying a second-hand vehicle. Valuable information that purchasers of the VicRoads Vehicle Report will be able to access before buying, include: • Previous roadworthy results • Registration and Transfer History • Recorded odometer readings • Financial liability check (including an official PPSR certificate) • Safety and emission ratings • Stolen and written off status • Plus a comparison feature, presenting buyers with recent sale prices for similar vehicles in the last three months. For more information, visit: https://lnkd.in/gfnJPyH6
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We are excited to welcome Giles Thompson to VicRoads Registration and Licensing Services as our new Chief Executive Officer! 🎉
Strong, pragmatic & commercial CEO. Delivers great outcomes in challenging situations.
I’m delighted to share that I’m starting in a new position as Chief Executive Officer at VicRoads RLS!
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One year ago, we embarked on a journey of modernisation at VicRoads, dedicated to transforming registration, licensing, and Custom Plates. We've taken substantial strides in enhancing VicRoads’ digital services and our internal systems, to not only modernise our organisation but also elevate the quality of service we extend to our customers. Security remains paramount in everything we do. As part of this commitment, we’ve supported almost a million customer impacted by the Optus and Latitude Data breaches with new licences. Finally, we’ve continued to service the community, with 4.2 million Victorians now holding a myVicRoads account and 364k tests delivered online. Here's to our first year and the exciting journey that lies ahead! 🎉
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