Mantra in the Village Port Douglas 4 stars

Customer review rating (ALL Rating) 4.1/5 198 reviews

Mantra in the Village Port Douglas - Image 1
Mantra in the Village Port Douglas - Image 2
Mantra in the Village Port Douglas - Image 3
Mantra in the Village Port Douglas - Image 4
Cnr Grant Street And Warner, Street, 4877 PORT DOUGLAS, Australia

Description

Hotel extras

  • Experience the epitome of space and comfort in our expansive self-contained apartments.

  • The village setting means you are close to all the excitement of the Port Douglas esplanade

  • Looking to book a tour or experience? Head on down to our tour desk to make the process easy!

  • Our friendly reception team is there to make your stay as comfortable as possible

  • Immerse Yourself in the Allure of a Luxurious Outdoor Tuscan-Inspired Heated Pool

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 36 m² / 387 sq ft
  • Bedding 1 x Queen size bed(s)

Hotel location

Mantra in the Village Port Douglas

Cnr Grant Street And Warner, Street
4877 PORT DOUGLAS
Australia

GPS:-16.483072, 145.463404

Telephone
Fax +61 7 4084 2333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

For those days you want to relax at the resort why not take a dip in the heated outdoor pool and spa, the perfect way to enjoy Port Douglas' weather.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  198 reviews

TripAdvisor Rating  3.5/5  371 reviews

Great location as able to walk everywhere in town.

Customer review rating 4.0/5

Monica G. Families - Confirmed reviews ALL

The rooms allocated to our families of 5 were a little cramped for living space.

Dear MONICA G., We very much appreciate your comments regarding your stay at the Mantra in the Village Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 1.5/5

Anonymous Solo - Confirmed reviews ALL

im staying at the mantra in the village...unfortunately my room has big problems...the lighting in room and bathroom is no good...light at bathroom sink is 4 feet away...toilet has leaked the whole time i've been here ..i told a suprvisor who looked 14 and nothing happened...i have a large towel around toilet area...every door here slams all day and night...bathtub is so high u have to high jump to get out of shower...and this morning an emergeny evacuation alarm went off about 530 am...but no one was here to supervise...50 people were outside hotel with kids...ive never seen anything like it...i told mantra reception they didnt know it happened!!! and where was the manager? the so called manager???ive called accor plus and i needed to inform you of the matter before i escalate it further but accorplus are all incompetent nothing happened talking to them either...why should i ever stay in an accor hotel/???????

Dear JOHN P., Thank you for taking the time to tell us about your experience at the Mantra in the Village Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

It was a good location. Central to everything. The checking in could be better notify people a few days earlier

Customer review rating 2.5/5

S H. Solo - Confirmed reviews ALL

I arrived rather late and I had trouble to get into my room and no staff to help me, but I had to go with my sense to the other mantra accommodation. I definitely was not impressed and very mad

Dear Susan H., Thank you for taking the time to tell us about your experience at the Mantra in the Village Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. However, the after-hours check-in process is shared with the guest in pre-arrival calls. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location

Customer review rating 4.0/5

Dawn T. Couples - Confirmed reviews ALL

Disappointed with reception on arrival. Told our room wasn't ready but they would sms us when it was. Arrived back at 2pm to find reception desk locked up. Had to ring house phone for service. Room wasn't clean, fridge defrosted and water over floor. Not a good start.

Dear DAWN T., We very much appreciate your comments regarding your stay at the Mantra in the Village Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing hospitality and space

Customer review rating 4.5/5

Jared Couples - Confirmed reviews ALL

Thank you so much for organising the night for us! It was an amazing stay I feel you really outdid yourself on the room. Was spectacular! Will definitely recommend room 23 to others if they ask!

Dear Jared and Maria A., We very much appreciate your comments regarding your stay at the Mantra in the Village Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 134 reviews 9.6/10 Location
  • 174 reviews 6.3/10 Room
  • 86 reviews 4.5/10 Service
  • 63 reviews 5/10 Cleanliness
  • 48 reviews 3.7/10 Amenities
  • 38 reviews 7.2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.