Mantra Heritage Port Douglas 4 stars

Customer review rating (ALL Rating) 4.1/5 435 reviews

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Description

Hotel extras

  • Unwind in a sun lounge or utilise the barbecue cabana for a relaxing day in the North QLD sun

  • Situated in the heart of Port Douglas, you are central to everything when you stay with us

  • Every room provides cool comfort with air-conditioning and ceiling fans

  • Mantra Heritage offers two Saltwater Lagoon Pools to enjoy during your stay

  • Cook up a storm with our complimentary BBQ area, located pool-side for a true tropical holiday

Our accommodation(s)

Room

Hotel Room

  • 2 pers. max
  • 42 / 452 sq ft
  • Bedding 1 x Queen size bed(s)
  • Most of the accommodation: Balcony

Hotel location

Mantra Heritage Port Douglas

16 Warner Street
4877 PORT DOUGLAS
Australia

GPS:-16.482759, 145.462916

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

Stretching over 1200 square metres, Mantra Heritage offers two Saltwater Lagoon Pools (one heated) as well as whirlpool spas. Soak up the sun in true North Queensland style as you enjoy relaxing in the water.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  435 reviews

TripAdvisor Rating  4.0/5  774 reviews

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Enjoy it, room was clean, staff nice, Tiles in bathroom need updating

Dear Gerry, We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Disappointed with our dark room 2101 which smelt of cigarette smoke. Loved the newly renovated bathroom. Outdoor had no cushions on the large wooden corner lounge and we had to request a change of towels. Stayed 8 days and will happily return hopefully in a different room. Bed was comfortable and loved that utensils were available for a bbq in the hut. Service was friendly and efficient.

Dear MARISA M., We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.0/5

Allan Couples - Confirmed reviews ALL

We enjoyed our stay at Mantra Heritage. My only thoughts were the lack of in house breakfast buffet and thought it strange that , in this day and age, that you had to pay for Wifi. I used my Telstra data.

Dear Allan C., We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Noisy, poor service from staff

Customer review rating 1.5/5

Melanie Couples - Confirmed reviews ALL

People in the pool near midnight every night. No upgrade for Platinum membership, rude staff when asked why I wasn’t getting a room service for a stay of 4 nights - letter said mid stay service for 3 or more nights. Loud and obnoxious woman on desk. Then hid her face when I checked out and was asked by the young girl how my stay was. Hotel room not appropriate for a stay more than one night. Had washing powder in the room but nowhere to do washing. Was told one bedroom suites have a washer. Then told they were fully booked when clearly only one night was full. - the day we left.

Dear MELANIE W., Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. However, on the welcome letter it says that guest staying more than 3 nights are eligible for a new set of towels and guest staying for more than 8 days are entitled for a mid-stay clean. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location

Customer review rating 2.5/5

Kym S. Couples - Confirmed reviews ALL

Room was not cleaned. Grubby marks on lounge, and floors not cleaned. Pretty ordinary cleaning. Off putting. Good location. Staff happy to amend problems.

Dear Kym, Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and briefing our team to provide a better service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 249 reviews 9.7/10 Location
  • 330 reviews 5.5/10 Room
  • 199 reviews 7.9/10 Service
  • 24 reviews 2/10 WiFi
  • 138 reviews 3.1/10 Cleanliness
  • 134 reviews 6.9/10 Pool
  • 123 reviews 4.1/10 Amenities
  • 64 reviews 3.4/10 Vibe

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