Swissôtel, Амстердам 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 1 079

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Swissôtel, Амстердам - Image 3
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Damrak 96, 1012 LP АМСТЕРДАМ, Нидерланды

Описание

Особенности отеля

  • Отель в центре, в двух шагах от пл. Дам и центрального вокзала

  • Скрытые сокровища Амстердама - в пешей доступности от отеля

  • Современные удобства, фитнес-центр и конференц-залы

  • Международная кухня и прекрасный вид в ресторане Royal 98

  • Здание отеля - историческая достопримечательность

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Расположение отеля

Swissôtel, Амстердам

Damrak 96
1012 LP АМСТЕРДАМ
Нидерланды

GPS:52.373403, 4.893462

Телефон
Факс +31 20 522 3225

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

ROYAL98

ROYAL98 — это итальянский ресторан в самом центре Амстердама, где можно отведать пасту, пиццу с тонкой корочкой из печи и салат из свежих продуктов. Весь день гостям предлагаются блюда из свежих и экологически чистых продуктов от местных поставщиков.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 1 079

Рейтинг TripAdvisor  4.5/5  Отзывов: 1 686

Сертификат качества 2023

Prime location 😍

Примечание: Tripadvisor 5.0/5

mohammad b Реальные отзывы TripAdvisor

I did enjoy of my stay Best staff and helpful reception All staff was patient and kind It has prime location( best location in Amsterdam ) Actually this hotel was perfect with economic budget😍👌🏻 And from the negative points I can mention the old decor of the room and the bed but Considering the cleanliness of the hotel and the price, it can be ignored

Dear Guest, Thank you very much for your kind review. It brings us immense joy to know that your stay at our hotel met your expectations. We are pleased that our team's dedication and assistance contributed positively to your experience, ensuring a memorable stay in the heart of Amsterdam. Our staff takes great pride in offering personalized service, and your kind recognition of their efforts is truly appreciated. We hope to have the opportunity to welcome you back in the future for another enjoyable stay. Kind regards, Wencke Bolsius, General Manager

Prime location, Swissotel Ams

Примечание: Tripadvisor 5.0/5

Sahannahlim Реальные отзывы TripAdvisor

Definitely a good choice to select this hotel. After reading much reviews, good and bad, My experience during my stay was very good. The hotel staff are helpful and friendly, especially a big thank you to Rob at reception. He is very accommodating and has a heart for his guests. The location here at damrak is so perfect. Easy to go around, by foot, tram or metro n train service. The room ! got has good sound proof, even with all the events at Dam square. Eateries and shopping is so convenient here. The downside perhaps will be inconvenient for those who drives and the very soft pillow. The mattress is not exactly firm layered with a topper on top, as some other reviews mentioned, it's true. However, we still had a good rest during my 6 nights stay. Definitely will choose to return to this hotel becos of the prime location. Pls note there's tourist fee to pay upon check out, not included in hotel rates.

Dear Madam, Thank you for the time taken to share your experience of staying with us. We are truly heartened to hear that your stay with us was enjoyable and that our staff, particularly Rob, contributed positively to your experience. However, we understand that finding convenient parking in the city center can be challenging. Nonetheless, we apologize if the comfort of our pillows and mattress did not fully meet your expectations. We wish we had known about your bed preferences. At Swissotel Amsterdam, we offer a special program for our guests called "Sleep A La Carte." Upon availability, you may choose your favorite pillow from macro cotton to goose down among our 8 different special options. Finally, we are delighted that you found our hotel's central location and the effective soundproofing of our rooms to your satisfaction, providing a peaceful retreat amidst the vibrant surroundings. We hope to welcome you back. Best wishes, Wencke Bolsius, General Manager

Deposit not returned!

Примечание: Tripadvisor 2.0/5

Fi1701 Семьи - Реальные отзывы TripAdvisor

Disappointed that balance of the EUR 300 deposit charged has still not been returned six weeks now since our stay. I’ve called several times and received verbal assurances and an email confirming the refund will be processed but still nothing. I accept that the city tax will be deducted from the refund, but the hotel agrees the balance is due back to me. I’ve never experienced such a thing and this is very disappointing. I’m at a loss how to get my money back!

Dear Guest, Thank you for taking the time to share your feedback. We are sorry that your recent interaction with our financial processes did not fully meet your expectations. We understand the frustration that comes with waiting for a deposit return and apologize for any inconvenience this delay has caused you. Rest assured, we are looking into this matter to ensure that it is resolved promptly and efficiently. Best regards, Wencke Bolsius, General Manager

Swissotel Amsterdam Stay.

Примечание: Tripadvisor 5.0/5

Indyjones1 Couples - Реальные отзывы TripAdvisor

My wife and I are finishing a 2 night stay at the Swissotel Amsterdam. What a great hotel. Great location to Dam Square. Shopping everywhere. A little pricey but Primemax Store is a cheaper option. We are Platinum members. Given an upgrade to a suite. Great room. Separate sitting area. Very large room. View over Dam square. Breakfast although not big very enjoyable to start the day. Even better being complimentary. Staff wonderful. Location great. Hotel clean and tidy. Room perfect. If we come back it will be the place to stay

Dear Sir, Thank you very much for this kind review. It is wonderful that you had such a great experience at Swissotel Amsterdam. We are delighted that you appreciated the prime location by Dam Square, surrounded by ample shopping opportunities. The benefits of your Platinum membership, including the suite upgrade, clearly enhanced your stay. We are pleased that the room met your expectations, providing comfort and luxury during your visit. It is great that you enjoyed the breakfast offerings and found our staff to be wonderful, further adding to the cleanliness and overall appeal of our hotel. We look forward to a return visit from you in the future. Best wishes, Wencke Bolsius, General Manager

One of the worst Accor hotels among countless I have stayed in

Примечание: Tripadvisor 1.0/5

Brischris Семьи - Реальные отзывы TripAdvisor

As an Accor Platinum member for a number of years I have stayed in countless Accor hotels around the world and I rate this as among the worst. I was left with a strong impression that the managers of this hotel are either inexperienced or uncaring. Missing amenities on check in with no hair dryer and bathroom face towels.Terrible bed with 2 foam mattresses stacked on each other which moved during the night so I fell out of bed. The oversized desk and chair made access to the adjacent bed difficult.Poor room servicing with bathroom amenities and tea/coffee often not replaced. I strongly recommend not staying in this hotel.

Thank you for taking the time to share your review. We are sorry that your stay did not fully meet your expectations. It is concerning to hear about the issues you faced, including the missing amenities such as a hair dryer and bathroom face towels. This is certainly not the standard we aim to uphold, and we will investigate this matter promptly. However, we understand the discomfort you experienced with the bedding. Please know that our room setup, including the desk and chair, is designed to optimize space while ensuring functionality. We apologize if this arrangement did not meet your personal comfort needs. Furthermore, we take your comments about our room servicing seriously. Restocking essential items like bathroom amenities and tea/coffee supplies is a standard procedure, and it appears there was an oversight during your stay. We will address this with our housekeeping team to prevent such occurrences in the future. We hope we can provide you with an improved stay in the future. Kind regards, Wencke Bolsius, General Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 1 304 Отзывов 9.6/10 Расположение
  • 1 314 Отзывов 6.6/10 Номер
  • 1 261 Отзывов 8.5/10 Сервис
  • 16 Отзывов 7.1/10 Интернет
  • 495 Отзывов 6.2/10 Чистота
  • 437 Отзывов 6.2/10 Завтрак

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