Novotel Perth Langley 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.0/5 2.554 görüş

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Novotel Perth Langley - Image 1
Novotel Perth Langley - Image 2
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Novotel Perth Langley - Image 4
221 Adelaide Terrace, 6000 PERTH, Australia

Açıklama

Otel ekstraları

  • Complimentary Wi-Fi, work desk, Smart TV with Foxtel iQ

  • Panoramic city or Swan River views

  • Two on-site restaurants, bars and 24-hour room service

  • Gymnasium and a relaxation center on the hotel's top floor

  • Perth city Free Transit Zone

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Otelin konumu

Novotel Perth Langley

221 Adelaide Terrace
6000 PERTH
Australia

GPS:-31.958731, 115.867767

Telefon
Faks +61 8 9221 1669

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.0/5  2.554 görüş

TripAdvisor Derecesi  4.0/5  2.999 görüş

Poor Parking setup, understaffed and faulty lifts

Tripadvisor puanı 3.0/5

AusTravellerVIP İş - TripAdvisor onaylı yorum

Upside was a good sleep most nights. Many downsides, they oversold their underground parking on both floors, for the duration of my stay - almost a week. it was chaos with gates malfunctioning cars banked up and the parking bays are mostly tiny. Staffing was grossly understaffed at their pub venue and main restaurant. At one stage only 1 lift was operating, and of the three lifts only 2 were functional this week. The hotel is tired and needs a refurb, or they need to slash their prices. Again sleep was good with little noise between rooms. Breakfast was also good. I will try an alternative next stay.

The worst hotel I've stayed in over the past 5 years

Tripadvisor puanı 1.0/5

davemE7201FF TripAdvisor onaylı yorum

I'm not sure where others who have written a glowing review about this hotel normally stay, maybe a backpackers, but I have to say, this hotel ranks as one of the worst I have stayed in in the past 5 years. As a business traveller I get to stay in hotels both overseas and interstate. Sometimes in fairly remote parts of Australia so I like to think I have a pretty good measure of how establishments rate from one to another. The Novotel Perth Langley, at a guess, was constructed in the 70's / 80's and is really showing its age. With fixed showers over the bath and a hot / cold mixing tap which took an age to get just right plus shower curtain to stop water splashing onto the toilet this really does show how old the place is. A rubber mat is provided to place in the bath to prevent slipping. There were cracks in the sink, very poor attempts to seal and grout around tiles and the toilet roll holder was loose so the toilet roll would slide off when using. As for lighting, there is probably moor lighting in a chapel of rest!! Furniture was old and tired / dated looking. The bed was on casters so when getting into it there was a tendency for it to move. In this day and age, I expect to find a Nespresso or similar coffee making machine, not a kettle and some pretty average instant coffee. When switching the TV on the default Novotel home page was displayed with music blasting out which at 4:30am I’m not sure my neighbours would have been too pleased about. If my room was supposed to be a Superior King then the only thing I could say is, it had a King bed but there was nothing Superior about it. With one of the 3 lifts out of action (one of only 2 which severed the car parks) this resulted in long waits until a lift arrived. One of the car parks access gates failed during my stay so this resulted in it becoming difficult to find a spot in the remaining car park. The hotel charges $35 / night for car parking which I feel is extortionate, especially when I had already paid for a full week in advance for the room. I also find it rude and insulting for a hotel to place a $200 ‘bond’ as if I am going to destroy the room. Why would I do that when I have already paid in advance for the room??? I wasn’t made to feel welcome on my arrival and nor was I asked how my stay was on checking out. I have previously stayed in the Pan Pacific, opposite the Novotel and now wish I had booked into there for my week long stay. Lesson Learnt!

Hotel room covered in bodily fluids.

Tripadvisor puanı 1.0/5

Ninja_Cats Friends getaway - TripAdvisor onaylı yorum

Beyond disgusting room. Came here for a weekend with friends. One was so disgusted she actually left. For a 4 star hotel it was honestly unacceptable. I've seen hostels cleaner than this hotel. First room, smelled terrible, both chairs had huge recently made white stains right on the center of the chair. They look as if the last guests, had a very adult party which the hotel didn't even try to clean. Bed looked used, then on closer expection bud begs. The fan in the bathroom was clogged, paint chipped on walls, bath unclean. Floors stained. When we asked if there was any other room available and showed pictures we were confronted with "is that our hotel?" as if they didn't recognize their rooms as if we'd just accept the condition... they then organized a new room which was cleaner but the TV didn't work and the aircon was so loud we could barely sleep. Not to mention the walls were so thin, we had a crying baby in the room next to us and a couple fighting in the next. This hotel has gone downhill. It feels more like a run down motel for quick use, yet they charge an insane amount. For the price they charge, you could literally go anywhere else and it will be better. The buffet breakfast was so depressing, you have a choice of toast, cereal, pre-made cold bacon, chicken sausage and what tasted like powered scrambled eggs. Coffee machine smells uncleaned and juices were empty. Avoid this place. There are several hostels walking distance from Novotel Langley and they're 1/6th the cost and cleaner.

Dear Cathryn Langman, Thank you for taking the time to tell us about your experience at the Novotel Perth Langley. It is only through feedback such as yours that we are able to maintain and indeed improve upon the service that we provide to our valued guests. I am naturally very disappointed to read your comments and I will be working with the housekeeping team to ensure a better service for all our valued guests. As a regular traveller myself I certainly empathise with your comments with regards to the housekeeping standards. Please be advised that the whole housekeeping team again. It is particularly disappointing, as the housekeeping team have received high commendations from external auditors and internal guests and all our housekeeping staff are trained in the correct procedures. It lets down not just the housekeeping team, but the entire hotel team who work so hard every day. We would love to welcome you back on a future occasion to show you our great service and hotel. Indeed, I have updated your profile to ensure our best housekeepers will service your room and I will personally ensure your room is cleaned to the highest professional standards. I have since contacted you directly to discuss further and I do hope that this isolated incident has not put you off coming to stay with us again. If you would like to address these concerns further then please contact me. Kind regards Mark Hardy General Manager Novotel Perth Langley email: h1764@accor.com

1 Star Hotel

Tripadvisor puanı 1.0/5

973robr TripAdvisor onaylı yorum

Extremely below-average and overly disappointing Hotel. Bed and not only worn out but are uneven making it impossible to have a good night sleep. It’s a good hotel if you want to stay in a 1 Star hotel but he’s definitely far below-average for what they claim. Asked for a bottle of water and was told that I needed to pay for one, Which happens to be complimentary in most Accor properties that I stay out around Australia. At close to $200 per night mid week in middle of winter, one would assume they would want to impress their guests not drive them away!

Dear Guest, We would like to thank you for sharing your experience following your stay at the Novotel Peth Langley. I am disappointed to read your comments and I will be working with the team to ensure a better service and product for all our valued guests and customers. We offer bottled water to all guests as well as filtered still and sparkling water around the hotel in our food and beverage outlets, plus in the hotel lobby. We have replaced over 150 beds in the hotel and will replace even mare this month. We would love to welcome you back on a future occasion to show you our great service and hotel. If you would like to address these concerns further please contact me as guest feedback is taken seriously Kind regards Mark Hardy General Manager Novotel Perth Langley email: h1764@accor.com

Disappointed and still waiting for an answer!

Tripadvisor puanı 1.0/5

LizzyHo Friends getaway - TripAdvisor onaylı yorum

Always stayed at Novotel Perth Langley when I visit Perth. Though the rooms are getting old, I like the location and there’s been nothing to complain about till now. Stayed for 3 nights last week, thought I paid for the room during check in with my card. To my shock after returning home, I found out that during check in, the hotel charged of the room rate and deposit on my card TWICE. Because the first charge had been earmarked as a “holding marker”, the 2nd charge resulted in the bank withdrawing my funds from another currency causing me to suffer an exchange loss. After a supposed enjoyable holiday, I had spent 2 days trying to sort things out with the bank as well as with the hotel. It has been 6 days since Novotel has been fully paid and yet it still has not released the amount it had held on a “holding marker”. Despite sending numerous emails and trying to understand why the hotel had made such an error, the Novotel staff have failed to give any reasons or solutions for this issue. I am immeasurably disappointed.

Dear Lizzy, We would like to thank you for sharing your experience following your stay at the Novotel Peth Langley. I will be working with the team to ensure a better service and product for all our valued guests and customers. Refunds on all international credit cards take 4-5 days to appear as a credit and we appreciate this can be frustrating. We would love to welcome you back on a future occasion to show you our great service and hotel. If you would like to address these concerns further or not satisfied with our response, please contact me as guest feedback is taken seriously and we can follow up for you. Kind regards Mark Hardy General Manager Novotel Perth Langley email: h1764@accor.com

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