Lost and found
Notifications
![](https://cdn.statically.io/img/www.stm.info/sites/default/files/styles/hub_menu_image/public/19324_06_site_picto_80x100_v1_0_3.png?itok=w4Qfo5u7)
Do you want to know when a major incident on your route might cause a significant delay, or when you need to board through a different door than usual? In these and many other situations, we can now send you messages to keep you informed about your trip.
Preparing for trips
![](https://cdn.statically.io/img/www.stm.info/sites/default/files/styles/hub_menu_image/public/icone_se-preparer-ta_0.jpg?itok=2TugxDcg)
How to be prepare for trips (Arrival of driver, expected conduct, 30-minute window, punctuality, accessibility of locations, identification)
Mobility aids
Luggage items and car seat
![](https://cdn.statically.io/img/www.stm.info/sites/default/files/styles/hub_menu_image/public/45400_bagages-et-equipements_0.png?itok=yt0FvMDL)
For safety reasons, luggage, grocery and shopping or storage bags are allowed only if certain rules are observed...
Travel companions
![](https://cdn.statically.io/img/www.stm.info/sites/default/files/styles/hub_menu_image/public/46000_accompagnement.png?itok=b77L7aBT)
When you are admitted to paratransit, the STM determines whether you must or may be accompanied during transportation.
Keeping your file updated
![](https://cdn.statically.io/img/www.stm.info/sites/default/files/styles/hub_menu_image/public/45500_dossier-a-jour_0.png?itok=cjBsb1y6)
You are responsible for informing Customer Service of any update of your file.
Ready for winter?
Service interruption
![](https://cdn.statically.io/img/www.stm.info/sites/default/files/styles/hub_menu_image/public/45600_interruption-de-service-_0.png?itok=lxb44z3w)
During a snow or ice storm or an emergency, the STM can decide to interrupt its paratransit service temporally.
In the event of an accident
![](https://cdn.statically.io/img/www.stm.info/sites/default/files/styles/hub_menu_image/public/45700_en-cas-d-accident_0.png?itok=zfjl1quP)
A few guidelines in the event of an accident.
Regulations
![](https://cdn.statically.io/img/www.stm.info/sites/default/files/styles/hub_menu_image/public/45800_reglements_0.png?itok=esDSYo45)
A few rules that you should know about.