Refund policy

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Several types of goods are exempt from being returned. Perishable goods such as food or any item past it's expiration date cannot be returned or refunded unless said item was already past expiry when shipped or received. 

Additional non-returnable items:
- Downloadable software products

To complete your return, we require a receipt or proof of purchase, i.e. order number. If we cannot find an order number associated with the item you wish to return, we cannot accept it.

Please do not send your purchase back to the manufacturer. Please reach out to us at orders@drjudymorgan.com with your order details and reason for return and we will provide return instructions. Please allow up to 7 business days for the return to be processed. 

There are certain situations where only partial refunds are granted (if applicable):
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, if your return is approved, then your refund will be processed, and a credit will automatically be applied to the credit card or original method of payment, within a certain amount of days. Please note that we cannot refund shipping fees.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@drjudymorgan.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@drjudymorgan.com with your order number and the issue you are having to initiate an exchange. 

Shipping
To return your product, you can mail your product to:

Dr. Judy Morgan's Naturally Healthy Pets

700 Pony Rd

Suite D

Zebulon NC 27597 

United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We do not guarantee that we will receive your returned item. You are responsible for tracking of items you are attempting to return.