How to Return an Order.

If you wish to return a AmorePacific product purchased from our web site at amorepacific.com, please contact us at amorepacific@apus.amorepacific.com. We will process your request and provide you with a return form that we will ask you complete and include with your return.

Please use the original packaging, if possible.

Kindly include the return form and item(s) to be returned in a sealed package. We recommend using protective packing materials to minimize any damage to the product(s). Please remove any other labels from the package.

For your protection, and to ensure prompt delivery, we recommend that you send your return via UPS or insured USPS Parcel Post and retain the receipt for your records.

Please note: AmorePacific, is not responsible for return postage, the cost of insurance, or lost or undelivered items.

Please mail your package to the following address:
AmorePacific US, Inc.
AmorePacific Online
3300 East Birch Street
Brea, CA 92821

When You Can Expect to Receive a Refund.

Processing time for returns is usually 7-14 business days from the time the returned package is received by us.

Upon receipt of your return shipment, we will send you an email confirmation to let you know we’ve received your package and are processing your refund.

We are happy to refund the purchase price for the item(s) – plus any taxes paid, less any discounts, rebates, credits or refunds already provided in connection with the purchase. The original shipping and handling charges, if any, cannot be refunded.

Again, we welcome you to contact us at any time at amorepacific@apus.amorepacific.com

Thank you,

Your friends at AmorePacific