Hexonet

Reviews, ratings, and company profile for Hexonet.

Hexonet, established in 1999, stands out as a top player in the domain registration realm, famed for its inventive solutions and cutting-edge technology. With operational hubs in Germany and Canada, Hexonet serves a broad clientele, including major corporations, small ventures, ISPs, web hosting firms, and solo resellers.

The company's hallmark is its exclusive backend software, which efficiently manages domain tasks like registration, renewal, transfer, and management in real-time. This real-time capability ensures accurate and up-to-date data for users. Plus, they've several hundred generic and country-specific TLDs to choose from, so you can get creative with your site name without emptying your wallet.

One of Hexonet's strong suits is its commitment to service quality, maintained through rigorous quality control checks. Accredited with ICANN and CIRA, you know you're in good hands with them. And they keep their prices down while still offering top-notch security features. Think privacy protection, two-step verification, auto-renewal – all the stuff that keeps your online identity safe and sound.

Their user-friendly interface simplifies domain management tasks, enabling users to navigate features seamlessly, all while keeping costs low. The intuitive management console empowers users to manage their domain portfolio independently, enhancing efficiency without adding extra expenses.

Hexonet provides a robust API for seamless integration with external software, facilitating automation of administrative tasks at affordable rates. This API caters to the needs of developers and domain traders, enhancing workflow efficiency while keeping expenses in check.

Their customer service is highly responsive, with round-the-clock support available through multiple channels. Prompt resolution of queries and issues ensures a positive customer experience, emphasizing their commitment to providing affordable yet high-quality services.

Overall, Hexonet offers robust domain management solutions, a wide range of TLD options, stringent quality control, advanced security features, and user-friendly interfaces, all at competitive prices, making it a top choice for savvy domain registrants.

7 reviews
1.6 out of 5 stars
5 stars
0%
4 stars
14%
3 stars
0%
2 stars
14%
1 star
71%

Reviews

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  • avatar

    No support

    by jcn50

    posted 5 years ago

    Those guys are prepaid only (fund the account first).

    They have additional fees when funding by Paypal (and you do not know how much they charge~they give you a range of commission/percentage). So if you want to pay by Paypal only: suddenly all their pricing is wrong (you will have to pay more).

    I have a ticket opened with them since a week ago: to change the currency of account, and I did not hear from them (yet).. Maybe next year?.. I would not trust them~if you have any kind of problem you will be left alone in the desert.

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  • avatar

    Great registrar with unique features

    by Daniel Lo Nigro Tip with Bitcoin

    Domain: dl.vc

    posted 7 years ago

    I've been using Hexonet since 2011. They're pretty good. Hexonet are unique in that they position themselves as a "reseller" / wholesale domain registrar rather than a retail registrar, which means they're a great choice if you run a web host or sell domains and hosting to clients. Notably, you get discounts once you have over 100 domains with them, and further discounts once you have over 1000 domains with them.

    They have many unique features aimed towards those types of customers, such as branding of the control panel, configuration of price plans (configure the prices that your customers see), and the ability to customise WHOIS listings for your domains to show your company name and URL. Their standout feature is a fully-featured API - anything you can do through their site, you can also do through their API. They have one single unified API for all their supported TLDs.

    However, how Hexonet differ from other wholesale/reseller registrars is that they do not have any minimum purchase amounts and no required monthly spend, so they're still a good choice even for "regular" domain registrations or people that only have a few domains. They offer a very wide range of TLDs, and I've found that their prices for some TLDs with them are comparable to other registrars. The reason I'm rating them four stars rather than five is that I really dislike their prepaid payments system. Rather than paying directly at the time of purchase (like with any other registrar), you instead need to add funds to your Hexonet account, and then all purchases come from the funds in your account. This is probably okay for larger users that are constantly buying and renewing domains (one large payment is likely better than hundreds of small ones), but it's a hassle for people that have just a few domains with them.

    I have around 40 domains, 4 of which are currently registered with Hexonet.

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  • avatar

    Hexonet: A nwful service by provided byCentralNIC

    by anonymous

    posted 2 years ago

    Bad customer service. If you have any problems, the first line of support is generally ok, they get back to you. But if they can not fix it and they escalate it to tier 2 support, this is absolutely terrible. Your problem goes into a black hole, with no updates , if they are working on it or not, if its fixed, when it will be fixed or anything. And once a ticket has been graded as tier 2 and you email again, ignored. I urge anyone in a situation like me where support is not nelping you to email the tld / registry for the domain name. For example .uk domain problems, email Nominet and get highlighting how bad they are to the operating registries.

    Hexonet is another domain reseller which is owned by CentralNIC.

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    63a1a464d53e1e595cf11aee
  • avatar

    Terrible!

    by anonymous

    posted 2 years ago

    Terrible website, terrible service. I raised a ticket with them and when I go to their site to see what status the ticket is at, I can't find it, no ticket anywhere!! Also, try transferring a domain away from them, if you dare!!

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    62f4c09f9748ede2e9d6a11f
  • avatar

    Theft

    by Castrataro

    Domain: castrataro.fr

    posted 2 years ago

    I am filing a complaint today for theft of my domain name which is my own last name. There is identity theft to keep and use this domain name. That hurts me.

    Domain name: castrataro.fr

    I urge you to return it to me, the complaint has just been filed.

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  • avatar

    Avoid like the Plag... hmm, Hexonet

    by anonymous

    posted 3 years ago

    Full of bugs. You might end up losing your domain name because their website just doesn't work.

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    6165a924226d0e447d5f4c69
  • avatar

    Do not pay by PayPal! Otherwise OK.

    by ogsv

    posted 4 years ago

    I find it completely unacceptable that they charge a fee for PayPal payment, without indicating the fee, and at the same time not accepting payments less than $5. Because of this, my domain ended up costing me more than indicated. The service itself was efficient enough.

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Profile

Company name Hexonet GmbH
Company type Registrar
Year founded 1999
Headquarters address Hexonet GmbH
Talstraße 27
66424 Homburg
Germany
Canada address Hexonet Services Inc.
#2235 - 6900 Graybar Road
Richmond, B.C.
Canada V6W 5788
Phone 49 6841 95961 70
0870 24 11 247
Email [email protected]
Accreditations ICANN accredited registrar CIRA certified
ICANN listed contact Jens Wagner
Phone: +49 6841 6984 200
Email: [email protected]
WHOIS Privacy example Registrant of YOURDOMAIN
WHOISTRUSTEE.COM LIMITED
RIVERSIDE VIEW
THORNES LAKE
WAKEFIELD
WF1 5QW
GB
+64.48319225
[email protected]