Meet the Team
Wes Johnson
Executive Director of Campus IT Experience
What We Do
This unit provides the foundation of the Berkeley IT experience, supporting the entire campus community by delivering critical day-to-day tools and services for everyone to be successful in their work. This group serves as the connector with local IT units to deliver personalized support and high-quality technology services and as the linkage between the deep array of available IT services and the larger campus community.
Key Functions & Services
Digital Accessibility Program
Suzanne Harrison is the Program Manager for the Digital Accessibility Program (DAP). This team is responsible for the implementation of both the UC Berkeley/Department of Justice Consent Decree and the IT Accessibility Policy.
Intercollegiate Athletics IT
Under the leadership of Mark Stuhr, Director, this team focuses specifically on providing technology services and support tailored to the needs of the athletic department and its various programs, teams, coaches, and staff. This specialized branch of IT recognizes the unique requirements and challenges faced by athletic departments in managing their operations, facilities, and communication channels.
- Provide fast response to urgent Athletics Event-related tickets.
- Support the ongoing evolutionary use of technology, especially video analysis and advanced metrics within our sports teams.
- Ensure we meet the unique technology needs of the Athletics Department while balancing Campus Policy/Practice/Procedure, Security, Price, and desire to partner with Berkeley IT when and where possible.
- Provide a secure and reliable IT environment from the desktop out for all Athletics staff.
IT Client Services
This team provides a variety of support functions including technology assistance and resources for faculty and staff. IT Client Services (ITCS) ensures that campus community members have access to the necessary hardware, software, and technical support to facilitate their academic, research, and administrative activities.
- Service Desk Support for Berkeley IT services and campus business applications
- Device Services, Support & Troubleshooting
- Device Security Incident Response
- Device Purchasing & Provisioning
- Collaborative Partnerships, MOUs, & IT Consulting
- File Share Management & Access Control
Productivity & Collaboration Services
Led by Luis O. Hernández Muñiz, Director, this team encompasses a range of tools, technologies, and initiatives aimed at enhancing efficiency, effectiveness, and collaboration among students, faculty, and staff. These services typically include a combination of software platforms, communication tools, and support structures designed to streamline academic and administrative workflows while fostering teamwork and knowledge sharing.
Research, Analysis & Planning
The Research, Analysis, and Planning (RAP) team is responsible for providing guidance to improve Campus IT Experience (CITE) services and to serve the technology needs of the campus community. Activities include gathering customer-focused data, measuring service quality, and increasing department-led project visibility.
- Research - We employ user-centered and business research methodologies to measure and track Berkeley's IT services' customer experience and performance. The team values data-driven and customer-centered decision-making and strives to gather qualitative and quantitative data representative of the campus community.
- Analysis - We conduct data analysis to help the Executive Leadership team understand the structure and the dynamics of the CITE organization and any current critical issues. Our goal is to identify improvement potentials and recommend solutions to enable efficient strategic planning, articulate the need for change, and continuous improvement iteration, to support and maximize the values delivered by CITE to the campus community.
- Planning - We develop multi-year initiatives and business plans based on our research and analysis findings to improve Berkeley’s technology services. Planning activities include documenting the current state of service performance, creating effective strategies for service improvement, outlining resource needs for the implementation of these strategies, developing partnerships to improve outcomes, and communicating plans to stakeholders and the wider campus.
Student Affairs IT
Anne Marie Richard is the Director of Student Affairs IT (SAIT). SAIT provides technology leadership and support to the Division of Student Affairs; technical support, education, hands-on learning and leadership opportunities for students; and student advocacy and engagement in campus technology development. SAIT’s nationally recognized student IT leadership program allows us to provide many of our services while training student employees and preparing them for professional roles after graduation.
- Student Affairs Technology Strategy & Partnerships
- Student Tech Support and Student Employment & Leadership Opportunities
- Student Affairs Software & Network Support
- Student Affairs Technology Projects & Procurement
- Student Affairs Information Security Support
