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Welcome Dover Retailers!
TO ORDER
Contact Your Local Dover Rep
US/Domestic Sales --- International Sales
Email: doversales@doverpublications.com
Tel: Toll-Free 833-591-2797 or 516-294-7000
Sales Office hours 8:30–5:00 Eastern Time
Contacting Dover via Postal Mail
Dover Publications
1325 Franklin Ave, Ste 250
Garden City, NY 11530
FIND US ON THE FOLLOWING ONLINE SALES PLATFORMS
EDELWEISS - Book Industry Buyers
Edelweiss is a FREE platform where you can access and export Dover Catalogs and title lists, place orders, and interact with your local Dover Rep. Your Dover Rep can share title collections and suggestions for your store, and help you place orders.
Any business that sells books can use this platform (bookstores, gift shops, museum shops, etc.) - register for a FREE account here.
Once you have an Edelweiss account set up, please let your Dover Rep know so they can add you to their accounts list and enable you to share your orders with them.
The Edelweiss Bookseller Training page can guide you through setting up your account, navigating the site, and getting started.
ANNE McGILVRAY & COMPANY - Gift Market Buyers
For Gift accounts serviced by Anne McGilvray reps. Register for FREE to place orders.
RBG Sales - Gift Market Buyers - NEW ENGLAND (MA, CT, RI, VT, ME, NH, WESTERN NY)
For Gift accounts serviced by RBG Sales reps. Register for FREE to place orders.
Harriet Bessaleli - Gift Market Buyers (NEW YORK CITY - 5 BOROUGHS & LONG ISLAND - NASSAU & SUFFOLK COUNTIES)
For Gift accounts serviced by Harriet Bessaleli. Register for FREE to place orders.
For all other inquiries
- Tracking numbers, claims, and other inquiries: Please call (833) 591-2797 or send email to: helpnow@lsccom.com
- Invoice requests: please send email to: ARPublishing@lsccom.com
- Payment receipts: please send email to: Payments@lsccom.com
- RMA requests: please send email to: returnsdover@lsccom.com
FAQ ORDERS
Can I pay for my order by credit card?
Yes, you can. At present, Dover accepts both MasterCard and Visa.
Does credit card payment of my order qualify for the cash discount?
No, it does not. Because of processing fees associated with credit card payments, we are unable to offer the prompt payment discount to customers who pay for their order in this fashion.
Does paying for my order by credit card eliminate the need for completing a credit application?
Paying by credit card will speed up the processing of your initial order, but will not eliminate the need for completing the initial paperwork. Your first order will be prepared while we process your application. (We ask all new customers to complete this application.) Although we do request some credit information on this form, its main purpose is to verify that a prospective customer is entitled to receive a trade discount. This protects our resellers from having to compete with those who don't meet the criteria for receiving a trade discount.
Can I pay by wire transfer?
Yes, but in order to ensure that your payment is properly credited to your account, there are five items that must appear with your wire transfer:
1. Your Account Number
2. Billing Name
3. Country of Origin
4. Invoice Number
5. A notation to direct payment to Dover Publications, 1325 Franklin Ave, Ste 250, Garden City, NY 11530
Please be sure to include ALL of these items or we cannot guarantee accurate processing of your wire payment. Wire payments should be sent to:
PNC BANK
20 Commerce Way, Suite #800
Woburn, MA 01801-1057
PH: 217-535-7447
ACCT #4686316779
ABA #071921891
Swift Code PNCCUS33
Will you drop ship an order to my customer for me?
No, Dover does not drop ship orders directly to your customer. We will only ship to you.
How do I open an account with you?
If you will be reselling our books, you are eligible to apply for a trade account with Dover. Please email our Sales Department at doversales@doverpublications.com or call us at 833-591-2797 for an application and complete instructions.
What is your opening order requirement?
A retail store located within the United States has a minimum opening order requirement of $300. Foreign retail stores, outside of the United States, have a minimum opening order requirement of $500 MSRP.
What is your minimum reorder?
There is no minimum reorder. If you wish, you may reorder one book, except for small format books in the Little Activity and Stationery Series must be ordered in minimums of 6 per title. There are no order minimums for any other Dover books in our collection.
If you will be reselling our books, you are eligible to apply for a trade account with Dover. Please email our Sales Department at doversales@doverpublications.com or call us at 833-591-2797 for an application and complete instructions.