Our client is renowned for their dynamic and innovative approach to online retail, offering a wide range of electronics and technology products through major e-commerce platforms. The company is committed to leveraging cutting-edge marketing strategies to enhance product reach and customer engagement.
Join our client's team, a leading provider in the online retail space, as a Marketplace Dispute Specialist.
Key Responsibilities:
Customer Dispute Management:
Address and resolve customer disputes by leveraging comprehensive knowledge of company policies and marketplace/merchant guidelines.
Handle disputes related to a variety of issues, including:
Items not received
Return requests
Items not as described
Unrecognized transactions
Missing or damaged items
Craft and edit response drafts to ensure effective communication and resolution of disputes.
Ensure timely management and resolution of all disputes.
Documentation and Support:
Provide supporting documentation for dispute resolutions.
Maintain accurate and detailed records of all dispute interactions and resolutions.
Requirements:
Technology and Automation:
Proficiency in utilizing the company’s proprietary technology and automation tools.
Ability to manage and prioritize multiple tasks using internal systems.
Interpersonal and Communication Skills:
Excellent interpersonal skills with a strong ability to work collaboratively within a team.
Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively.
Adaptability and Problem-Solving:
Ability to thrive in a fast-paced technology-driven environment.
Demonstrated analytical skills with the ability to exercise good judgment and initiative.
Qualifications:
A college degree is preferred, but equivalent industry experience will be considered.
Above average computer proficiency and the ability to quickly learn new software and systems.
Preferred Attributes:
Strong attention to detail and organizational skills.
Ability to maintain composure under pressure and handle difficult customer interactions professionally.
Commitment to continuous improvement and willingness to take on additional responsibilities as needed.
Qualifications:
3-5 years of experience in DTC marketing, with a focus on e-commerce.
Proven track record in enhancing UI/UX for e-commerce platforms.
Experience with Shopify store management and optimization.
Proficiency in using Klaviyo for email marketing, with a knack for creating engaging content with provided assets.
Strong analytical skills, with experience in using data to drive e-commerce growth.
Excellent problem-solving abilities and attention to detail.
Availability to work EST hours is required
Application Process:
To be considered for this role these steps need to be followed:
Fill in the application form
Record a video showcasing your skill sets
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Other
Industries
Marketing Services
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