Frustrations rise as T turns to shuttle buses

THINGS STAND RIGHT NOW. TODD JESSICA NORMAL SERVICE HAS RESUMED ON THE RED LINE, AND THERE ARE NO ALERTS AT THIS HOUR. BUT A LOT OF RIDERS WERE LATE THIS MORNING BECAUSE OF THE DERAILMENT AND AT TIMES TENSIONS WERE VERY HIGH. I HAVE TO GET OFF THE BUS SO I CAN GET ON. IF I HAVE TO WAIT FOR ANOTHER ONE THEN I CAN’T SEE IT COMING. IT REALLY ARE THAT RIDICULOUS. YOU’RE THAT ABLE TO GET OFF THE BUS THIS SCENE AT PARK STREET DEMONSTRATES THE IMPACT OF THIS MORNING’S RED LINE DERAILMENT AT THE STATION DOWNSTAIRS, OVERCROWDED SHUTTLE BUSSES AT THE HEIGHT OF THE MORNING COMMUTE. EVENTUALLY, ENOUGH PASSENGERS DID GET OFF THE SHUTTLE BUS. SO THIS PASSENGER AND HER GUIDE DOG COULD RIDE SAFELY TO THEIR DESTINATION. STILL, NEARLY EVERY COMMUTER WE SPOKE TO WAS DELAYED AND FRUSTRATED. I CAN’T MOVE AS FAST AS EVERYBODY’S LIKE, THIS IS REALLY FRUSTRATING. I’M JUST TRYING TO GO TO WORK, THE T SAYS. A PIECE OF TRACK MAINTENANCE EQUIPMENT DERAILED ON THE RED LINE NORTHBOUND AT PARK STREET AROUND QUARTER OF FIVE THIS MORNING. THERE WERE NO INJURIES, BUT THERE WAS SOME DAMAGE TO THE THIRD RAIL, REQUIRING HOURS OF REPAIR AND HOURS OF SHUTTLE BUSSES REPLACING SERVICE BETWEEN BROADWAY AND HARVARD FOR PASSENGERS. THOUGH THE EXPLANATION DOES LITTLE TO NUMB THE PAIN. MATT IN THE CENTRAL SQUARE. I’M ON MY WAY TO WORK, AND I’VE BEEN WAITING OUT HERE FOR, LIKE 15 MINUTES TRYING TO GET ON A BUS. AS YOU CAN SEE, THE CROWDS ARE REAL BIG. WE APPRECIATE THEIR PATIENCE. WE KNOW HOW THIS AFFECTED THEM TODAY, BUT WE JUST WANT OUR RIDERS TO KNOW THAT ALL OF THE WORK THAT WE’RE DOING, INCLUDING PREPARATION FOR THE UPCOMING DIVERSION AND CLOSURE OF THE RED LINE THIS SATURDAY, IS ABOUT RESTORING THE INFRASTRUCTURE THAT THEY DESERVE. THE UPCOMING CLOSURE OF THE RED LINE THAT GENERAL MANAGER PHIL ENG IS REFERRING TO WILL LAST FOR 16 DAYS. SHUTTLE BUSSES WILL REPLACE SERVICE BETWEEN ALEWIFE AND KENDALL, AND ON WEEKENDS THAT WILL EXTEND HERE TO PARK STREET AS WELL. AND THAT ALSO APPLIES TO TONIGHT’S. WE HAVE MORE INFORMATION ON OUR WEBSITE AND ON THE WCVB APP REPORTING LIVE IN BOSTON.