Some Hinds County residents weather the heat after power goes out

AN EXPLANATION FROM ENTERGY ABOUT WHAT THEY SAY IS A PERSISTENT PROBLEM. 4574 21-32 ROSS ADAMS <RESIDENTS IN THIS COMMUNITY OUTSIDE EDWARDS ARE STEAMING HOT. THEY WANT ANSWERS FROM ENTERGY ABOUT A JULY 4 POWER OUTAGE THAT LEFT THEM SWEATING IN THE HOT SUMMER HEAT.> 4568 4:25-4:33 PATTY MACE/HINDS COUNTY <I SAID THIS IS RIDICULOUS. THIS IS RIDICULOUS. WE'RE TREATED LIKE WE WERE NEVER NEVER LAND.> PATTY MACE SAYS SHE LOST POWER AT HER HOME AROUND 4 O'CLOCK THURSDAY EVENING WHEN IT WAS 94 DEGREES OUTSIDE WHILE SHE WAS TRYING TO FINISH HER HOLIDAY MEAL. 1:08-1:18 <DOING MY LITTLE GRILLING I HAD FOOD ON THE STOVE AND I WAS COOKING. I WAS ABOUT TO PUT SOME CORNBREAD IN THE OVEN I COULDN'T I COULDN'T FINISH THE MEAL.> MACE AND HER DAUGHTER SAT IN HER TRUCK FOR THREE HOURS TO STAY COOL. 4568 6:43-6:51 <SOMETHING HAS TO BE DONE. BECAUSE WE HAVE ONE OF MY NEIGHBORS DOWN AT THE END OF THE STREET MISS PITTMAN SHE'S ON OXYGEN.> <COULDN'T BREATHE. IT WAS JUST STUFFY AND HOT. AND WHEN I CAN'T BREATHE, MY ASTHMA KICK IN AND MY BRONCHITIS.> MISS PITTMAN TOLD SHE HAD IT TOUGH. WITH NO POWER, SHE COULDN'T USE HER BREATHING MACHINE. <MY SON CAME AND HOOKED THE GENERATOR UP IT TOOK A WHILE AND IT WAS HOT. IT WAS DOUBLE HOT.> MACE IS PUZZLED ABOUT WHAT HAPPENED BEFORE SHE LOST POWER. 4568 37-40 <WE RECEIVED A MESSAGE WAS OUT WHEN IT WASN'T OUT.> SHE GOT A SECOND MESSAGE SAYING A CREW WAS WORKING ON THE OUTAGE. 4568 48-57 <AND AS SOON AS WE GOT THE MESSAGE THAT SAID POWER HAS BEEN RESTORED WHICH WAS AROUND FOUR SOMETHING PM ALL THE POWER WENT OUT. 4574 1:06-1:21 ROSS ADAMS <ACCORDING TO MACE, PEOPLE IN THIS COMMUNITY LOST POWER AT LEAST FOUR TIMES IN THE MONTH OF JUNE. AND THEY SAID THEY HAVEN'T GOT

Angry Entergy customers in Hinds County are looking for answers after they lost power for hours on the Fourth of July.According to residents in a rural community outside the town of Edwards, they lost power around 4 p.m. while the temperature outside was in the mid-90s."The heat, it was just horrible," said Patty Mace. She lives on Canada-Cross Road near Highway 27.Mace said she received a notification from Entergy that her power was out when she said it wasn’t."Then we received a message that a crew was out working on it," Mace said.Mace said she got another message saying the power had been restored "All the power went out, and it didn't come back on until late last night," she said.Mace said the disruption interrupted the holiday meal preparations."I had food on the stove and I was cooking. I was about to put some cornbread in the oven and I couldn’t finish the meal," she said.Mace said she and her daughter were forced to go outside and get in her truck to stay cool."That's how we charged our phones up and everything. Of course, we ate our little barbecue hotdogs sitting in the truck," Mace said.Another woman who didn't want to be identified said it was so bad that it was hard for her to catch her breath."It was just stuffy and hot, and when I can't breathe, my asthma kicks in and bronchitis," she said.But with no power, she said she couldn’t use her breathing treatment or oxygen machine. She said she called her son, who eventually came over and turned on her generator. But she said it took quite a while to cool her home.According to Mace, after the power came back on late Thursday night, she got a notification from Entergy blaming the outage on a tree falling on a power line.Residents are frustrated and said it's not the first time they've had this problem. Mace tells us that in June, there were at least four power outages in her neighborhood."Sometimes we are without power for four hours at minimum; other times, it's more than that. There have been times we've been without power for days," Mace said.Entergy officials said a downed tree caused the outage, which was reported about 2:15 p.m. Thursday. Candace Coleman, a spokesperson for Entergy Mississippi, said the power was restored by 10:16 p.m."Customers who receive an outage notification in error stating power has been restored while it is still out should report their outage by using our mobile app or myEntergy.com, by texting OUT to 36778, or by calling 1-800-9OUTAGE. We are investigating the notifications this customer received and apologize for the inconvenience," Coleman said in a statement.

HINDS COUNTY, Miss. —

Angry Entergy customers in Hinds County are looking for answers after they lost power for hours on the Fourth of July.

According to residents in a rural community outside the town of Edwards, they lost power around 4 p.m. while the temperature outside was in the mid-90s.

"The heat, it was just horrible," said Patty Mace. She lives on Canada-Cross Road near Highway 27.

Mace said she received a notification from Entergy that her power was out when she said it wasn’t.

"Then we received a message that a crew was out working on it," Mace said.

Mace said she got another message saying the power had been restored

"All the power went out, and it didn't come back on until late last night," she said.

Mace said the disruption interrupted the holiday meal preparations.

"I had food on the stove and I was cooking. I was about to put some cornbread in the oven and I couldn’t finish the meal," she said.

Mace said she and her daughter were forced to go outside and get in her truck to stay cool.

"That's how we charged our phones up and everything. Of course, we ate our little barbecue hotdogs sitting in the truck," Mace said.

Another woman who didn't want to be identified said it was so bad that it was hard for her to catch her breath.

"It was just stuffy and hot, and when I can't breathe, my asthma kicks in and bronchitis," she said.

But with no power, she said she couldn’t use her breathing treatment or oxygen machine. She said she called her son, who eventually came over and turned on her generator. But she said it took quite a while to cool her home.

According to Mace, after the power came back on late Thursday night, she got a notification from Entergy blaming the outage on a tree falling on a power line.

Residents are frustrated and said it's not the first time they've had this problem. Mace tells us that in June, there were at least four power outages in her neighborhood.

"Sometimes we are without power for four hours at minimum; other times, it's more than that. There have been times we've been without power for days," Mace said.

Entergy officials said a downed tree caused the outage, which was reported about 2:15 p.m. Thursday. Candace Coleman, a spokesperson for Entergy Mississippi, said the power was restored by 10:16 p.m.

"Customers who receive an outage notification in error stating power has been restored while it is still out should report their outage by using our mobile app or myEntergy.com, by texting OUT to 36778, or by calling 1-800-9OUTAGE. We are investigating the notifications this customer received and apologize for the inconvenience," Coleman said in a statement.