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Sophia S

Gem in Mayan Riviera - Amazing Find

Reviewed Feb 4, 2020
This resort goes above and beyond and sets a great example of a hard working, attentative, accommandating, and excellent staff. And it is beautiful and well cared for! It's ideally located, turtles feeding right off the beach (awesome snorkeling) and perfect to visit the multiple interesting areas in the Mayan Riviera (Tulum, Sian Kaan, Mayan ruins, tons if cenotes, etc). Great diving instructors on site at a hut at the resort and both ocean open water (outer riff) and cenote dives are a must while visiting, if you are a diver. Food and alcohol were great, where the extent of the all-inclusive offer gives you the feeling you must be ripping them off! Sushi on the beach every day, restaurants all awesome (try them all) and absolutely no stomach issues throughout (this is not always the case at carribean resorts for us...). There really isn't anything negative to be said, even all minor bumps were smoothed out immediately and for free. I suggest at least a 14 day stay (we stayed 10) because there is so much to see, learn, and do in the area, allowing for ample time of just relaxing with a book and a drink on the beach. Great couples vaca and the resort is so friendly and sets such a familiar atmosphere that we also met other great couples and had a total blast on our own and with others. Info on us: Couple ages 30/32, Swiss/USA and German. We felt right at home (it's a TUI resort, lots of German speakers, lots of americans). Definitely go here! It is family-owned by Mexicans, less touristy than Playa del Carmen, and it shows in their care of every detail!
Date of stay: January 2020
Trip type: Travelled as a couple
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ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort, responded to this review
Responded Feb 4, 2020
Dear Sophia,

We would like to thank you for the kind comments, we are glad you have enjoyed your stay with us and hope you found in Akumal Bay - Beach & Wellness Resort the perfect spot for your next vacation, we are “your home under the sun”.

Looking forward to seeing you again anytime soon.

Warm regards,

Emanuele B.

I'NA YANA KIN
(my home under the sun)
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    2,118 - 2,123 of 10,767 reviews
    Reviewed February 4, 2020

    I was in Mexico for my work. Got to visit this amazing resort and the staff was super friendly and nice. I met an Intern Karime there who helped me a lot and became my local translator as I'm not good with Spanish. She was really funny to talk and helped me alot with my days there as a tourist. I really wish all tourists meet her and it creates a friendly environment

    Date of stay: January 2020
    • Trip type: Travelled on business
      • Sleep Quality
      • Cleanliness
      • Service
    2  Thank Maps829092
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort, responded to this reviewResponded February 4, 2020

    Dear friend,

    We would like to express our gratitude for the time you spent to send us your review, we are glad to read you had a wonderful time in Akumal Bay - Beach & Wellness Resort.

    We also greatly appreciate you mentioned the staff, they are hard working friends always with a smile to make you feel like at home.

    Looking forward to seeing you again anytime soon.

    Warm regards,

    Emanuele B.

    I'NA YANA KIN
    (my home under the sun)

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed February 3, 2020

    This makes it 5 yrs in a row that we have visited ABBWR.When you 1st arrive you are greeted at the front desk with a smile. Snorkeling right off the beach. Food at all the restaurants and snack bar tasty and neatly displayed. The room was always ready after a long day at the beach. We spent more time at the far end of the beach,our beach server was Duceli, she was pleasant and helped me every day with my Spanish also Evlalio was ready to fill the glasses when you sat at the bar. We are planning for next years visit.

    Room tip: We normally have a Jr. Suite on the ground floor better view because the palm trees are gettin taller and blocking the view
    Date of stay: January 2020
      • Value
      • Cleanliness
      • Service
    2  Thank Sunshine58338
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort, responded to this reviewResponded February 4, 2020

    Dear friends,

    We would like to thank you for the kind comments, we are glad you have enjoyed your stay with us and hope you found in Akumal Bay - Beach & Wellness Resort the perfect spot for your next vacation, we are “your home under the sun”.

    Looking forward to seeing you again anytime soon.

    Warm regards,

    Emanuele B.

    I'NA YANA KIN
    (my home under the sun)

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed February 3, 2020

    This is our second visit to ABBWR and we love it!
    Well-deserved shout-outs go to:
    Nathalie S (PR): went out of her way to make sure we were treated like royalty and helped to ensure our special occasions were perfect!
    Carlos (concierge) - amazing! From the moment we arrived he made us feel special and went out of his way to ensure we had everything we needed for a perfect vacation. He even brought us his waterproof case so that we could take pics while snorkeling!

    Rubi (activities) - amazing! Always smiling, full of energy. We loved aqua gym sessions, dance lessons, Spanish lessons and turtle talk!
    Maribella and Patrica at the beach, Liliana at the sushi bar, Aurora at the omelette station, Manuel at the pool bar (diablo darling!), Salvador, Aleandro, Lourdes at mixology (shaky shaky shaky!) and the bartenders at the lobby bar: outstanding service!

    Snorkeling is incredible (swam with turtles every day), the resort is big enough to provide lots of activities but still small enough that faces become familiar & people remember you, the ocean and pool are right outside your room, excellent spa and yoga studio, outstanding hospitality, 5 star dining,

    Everything about this resort is so great!! If i was to make one small recommendation, it would be to have some more veggie options in the restaurants so that we had more choices, but the meals were still delicious!!!
    We loved our trip so much that we just booked another trip this fall :) Looking forward to seeing you all again soon!

    Date of stay: January 2020
    2  Thank 628tami
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort, responded to this reviewResponded February 3, 2020

    Dear Badbronte,

    It is a pleasure to know that you have enjoyed your stay with us in Akumal Bay – Beach & Wellness Resort.

    We are truly proud that our staff with personalized service, attitude and friendliness made of your stay an exceptional experience.

    Be sure they will be recognized for their outstanding job provided during your stay.

    We all look forward to welcome you back in the near future to your home under the sun.

    Warm regards,

    Emanuele B.

    I'NA YANA KIN
    (my home under the sun)

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed February 3, 2020

    This was our first visit to this Akumal Bay Beach but hope to visit again soon. The reviews are spot on for this resort. We like to spend most of our time at the beach and Akumal Bay is just perfect. I think one of the best things about this resort is that you see the ocean almost wherever you go here. We were amazed that even though the hotel was full it never felt that way. This is a small resort and everything is within a short walk. We always got a spot on the beach and most days got the same one. Drink service on the beach was the best. We brought thermal mugs but then left them in the room as the drinks are served in full glasses so we just didn't need them. Fresh beach towels were available throughout the day. There are beautiful curtained beds around the pool which were always free except one day.
    You don't need restaurant reservations here, we dined in all four and two twice. We usually went around 6pm when they opened and had no wait. The staff here are all amazing with fantastic friendly service and this was regardless of tips. If you needed anything there was someone to help you. We really enjoyed the food here. One of my favorite things was the fresh smoothie bar. The fresh fruit and veggies here are so good.
    We both enjoyed the Rise and Shine yoga with Hiram. Large studio with full ocean view and sound, just a joy to take his class. Yoga was a draw to coming here and did not disappoint.
    Snorkeling right in front of the beach was fantastic. Can't wait to return.

    Date of stay: January 2020
      • Value
      • Rooms
      • Service
    2  Thank GimleyJ
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort, responded to this reviewResponded February 3, 2020

    Dear GimleyJ,

    We would like to thank you for the kind comments, we are glad you have enjoyed your stay with us and hope you found in Akumal Bay - Beach & Wellness Resort the perfect spot for your next vacation, we are “your home under the sun”.

    Looking forward to seeing you again anytime soon.

    Warm regards,

    Emanuele B.

    I'NA YANA KIN
    (my home under the sun)

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed February 2, 2020

    The location and experiences were great, but the best impression was left by the staff. Thank you especially to Ofilio Toribio Adriana, Carlos Olarte, Raul, Zaisha, Jhovana, the bartender Dagoberto, the cleaning staff, and the man in the buffet who served us coffee every day (we missed him Sunday, forgot his name!). I highly recommend the yoga and meditation sessions. All of the instructors were great. I found plenty of vegan options. The entertainment team led great volleyball games.

    Date of stay: January 2020
    Trip type: Travelled with family
    2  Thank vienna1995
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort, responded to this reviewResponded February 3, 2020

    Dear Vienna,

    We would like to thank you for the kind comments, we are glad you have enjoyed your stay with us and hope you found in Akumal Bay - Beach & Wellness Resort the perfect spot for your next vacation, we are “your home under the sun”.

    Looking forward to seeing you again anytime soon.

    Warm regards,

    Emanuele B.

    I'NA YANA KIN
    (my home under the sun)

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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