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Dawn608
Newcastle, Australia

Value for money

Reviewed Aug 30, 2023via mobile
Hotel's Favourite
4 for the location and friendly staff. The internet was excellent for the first 2 weeks but they changed the log in process on the third week and it was terrible. It continuously cut off and wouldn't connect back. Reporting the problem did not make any difference. The pool area and the surroundings are well maintained. The room was clean and fresh.

It would be a good idea to have a water station and an ironing station near the lift. The hotel can supply refillable bottles with their logo and do away with plastic bottles. Overall it was a pleasant stay. Will probably stay there again due to the location, cleanliness and friendly staff.
Date of stay: August 2023
Room Tip: No hair dryer in the room.
Trip type: Travelled as a couple
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E-Commerce Marina Hotels, Owner at Sugar Marina Hotel FASHION, responded to this review
Responded Oct 5, 2023
Dear Dawn A,

Thank you for your valuable feedback! We're pleased to hear that you found our hotel to be a good value for money, especially considering the location and our friendly staff. We apologize for any inconvenience you experienced with the internet during your third week; we'll certainly look into this to ensure a smoother experience in the future.

It's great to know that you appreciated the well-maintained pool area and surroundings, as well as the cleanliness of the room. We appreciate your suggestions about having a water station and an ironing station near the lift and your eco-friendly idea of refillable bottles.

We hope to welcome you back for another pleasant stay in the future, and we'll strive to make your next experience even better!

Sugar Marina Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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3 - 8 of 945 reviews
Reviewed March 11, 2023

We recently went to Thailand for my 40th and had high expectations from this hotel, the location and photos looked brilliant. Sadly the only good thing was the location. The hotel on the surface looks nice based on the reception but once we were showed to our room it quickly transpired that’s where it ended. We were on the 3rd floor overlooking a busy street so we’re unable to open our curtains without being overlooked. The curtains were hanging off, the bathroom was dirty, the light switches didn’t work the lights properly and switched one off in the bathroom and not the bedroom, lampshades were broken, stained bedding….I could go on. The hotel was also full of mosquitoes which I know can’t be helped but honestly they were EVERYWHERE and we were eaten to bits. This was clearly a problem for the hotel as they fumigated that hotel everyday at 4pm.
We found the hotel staff to be unhelpful and not very friendly. We mentioned a couple of things about the room not being clean, the lights not working etc and we’re told ‘it’s ok’ … was it?!
If we had not have already paid I would have moved elsewhere, for a so called 4 star hotel it was deeply disappointing and clearly NOT a 4 star.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 61karank
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
E-Commerce Marina Hotels, Owner at Sugar Marina Hotel FASHION, responded to this reviewResponded March 16, 2023

Dear 61karank,

Thank you for taking the time to share your experience with us. We're sorry to hear that your stay at our hotel did not meet your expectations. We take all feedback seriously, and we're disappointed to hear that we fell short in delivering the level of service and comfort that you were hoping for.

We apologize for the issues you experienced in your room, including the condition of the curtains, bathroom, lighting, and bedding. We're also sorry to hear that the mosquito situation was not well-managed during your stay. Please know that we are taking steps to address these issues and improve our guests' experience.

Regarding the service you received from our staff, we're sorry to hear that they did not meet your expectations. We strive to provide warm and friendly service to all of our guests, and it sounds like we fell short in this regard. We'll be sure to address this with our team and provide additional training where needed.

Once again, we apologize for any inconvenience caused during your stay. We appreciate your feedback and will use it to improve our services for future guests.

Sugar Marina Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 24, 2022

The hotel is located approximately a five minute walk from the beach . they have a very good pool which you can swim in . The room are nice size clean with a show and bath . And the staff are very friendly and helpful.

Date of stay: September 2022
Trip type: Travelled solo
1  Thank 805philipc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 24, 2022

I stayed here with my 13yr old daughter. We had a pool access room which was so lovely. We often got takeaway and just hungout on our patio. The hotel is value for money. It’s fairly clean, could use a good deep clean, as the curtains and walls have some marks on them. They give you beach matts and a few extra things that are quite thoughtful. They have a hanging rack on your patio which is great for drying out wet swimsuits and towels. They are currently doing some Reno’s which will also look great when complete. My only suggestion would be to have one side of the hotel smoking and one side non-smoking. Many tourists don’t understand smoking next to other people and kids is really gross in some cultures. Our room was next to smokers so when we sat out there it was only 1m away from us. Having smoking on one side and non smoking on the other would be great for all. And if you are a smoker reading this, please be mindful that not everyone likes to breath in your secondhand smoke!

Date of stay: July 2022
Trip type: Travelled with family
1  Thank toniat775
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 17, 2022 via mobile

I'm not the kinda guy who likes to write reviews but after this surreal experience I feel compelled to do so... Surreal cause I can't understand how such a facility can get 4 stars... what kinda standards have the people staying in a place like this and then feeling the experience was worth 4 stars or even 5!?... Sorry, no offense but we changed room 3 times and all of them had issues... Dirty sofas and dusty floors, the complimentary flip flops were very dirty and not washed and disinfected at all, wallpaper falling of the walls and the best one being no water... The girls at the reception were friendly enough and I feel a bit sorry for them for all the crap they might have to cope with from clients, but the person to meet here would b the manager who I obviously couldn't and hope he gets to read this. I'd b interesting to know how he believes an Hotel must b run cause by the look of things he'd rather should b doing something else. And then there's obviously the owner who by now should know that running a business like this is very short term prospect before word gets around.

Date of stay: April 2022
Trip type: Travelled as a couple
Thank Jose Vicente R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 28, 2021

From very welcoming staff, through the clean and decent sized room, to great location. Simply loved it!

The room was heavily discounted which obviously helped to make the decision.

Also, all Phuket Snabox requirements were met and they didn't feel like any extra hassle.

Date of stay: October 2021
    • Value
    • Rooms
    • Service
1  Thank mateusz_dominik
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
E-Commerce Marina Hotels, Owner at Sugar Marina Hotel FASHION, responded to this reviewResponded May 10, 2023

Dear mateusz_dominik,


Thank you for taking the time to leave a review of your recent stay with us. We are thrilled to hear that you had a pleasant experience at our hotel, and that you found our staff to be welcoming and our rooms clean and spacious.

We are glad that we were able to meet all of the Phuket Sandbox requirements and make your stay as hassle-free as possible. We hope that you were able to enjoy all that Phuket has to offer during your time here, and we look forward to welcoming you back again in the future.

Sugar Marina Team

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