We recently went to Thailand for my 40th and had high expectations from this hotel, the location and photos looked brilliant. Sadly the only good thing was the location. The hotel on the surface looks nice based on the reception but once we were showed to our room it quickly transpired that’s where it ended. We were on the 3rd floor overlooking a busy street so we’re unable to open our curtains without being overlooked. The curtains were hanging off, the bathroom was dirty, the light switches didn’t work the lights properly and switched one off in the bathroom and not the bedroom, lampshades were broken, stained bedding….I could go on. The hotel was also full of mosquitoes which I know can’t be helped but honestly they were EVERYWHERE and we were eaten to bits. This was clearly a problem for the hotel as they fumigated that hotel everyday at 4pm.
We found the hotel staff to be unhelpful and not very friendly. We mentioned a couple of things about the room not being clean, the lights not working etc and we’re told ‘it’s ok’ … was it?!
If we had not have already paid I would have moved elsewhere, for a so called 4 star hotel it was deeply disappointing and clearly NOT a 4 star.