Hyatt Regency Tokyo
2-7-2, Nishishinjuku, Shinjuku 160-0023 Tokyo Prefecture
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C$488
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About
4.0
#6 of 20 hotels in NishishinjukuLocation
Cleanliness
Service
Value
Hyatt Regency Tokyo provides a wide range of services guaranteed to satisfy the needs of guests. Allow our staff to assist you with anything you might require during your stay – from restaurant reservations and tour arrangements to tea times, spa treatments, and professional planning for any types of events or social occasion. For business trips and holidays, Hyatt Regency Tokyo sets an unmatched standard for Tokyo luxury accommodation.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Spa
Car park
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Banquet room
Meeting rooms
Photo copier / fax In business centre
Facial treatments
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Refrigerator
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Family
Languages Spoken
English, Japanese
Location
2-7-2, Nishishinjuku, Shinjuku 160-0023 Tokyo Prefecture
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
484 Restaurants
within 0.5 kilometers
79 Attractions
within 0.5 kilometers
Reviews
4.0
4,986 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Hyatt Regency Tokyo sits at a prime spot for exploring the city, with its proximity to train stations and attractions earning praise from many travelers. Despite this, some guests feel the hotel doesn't offer good value, pointing to outdated rooms and steep prices for the worn amenities.
While the service can be a hit or miss, with reports of both helpful and dismissive encounters, the cleanliness stands out, with commendations for the well-kept rooms and diligent housekeeping. However, opinions on the atmosphere are divided, with some loving the grand lobby and others finding the rooms' ambiance lacking.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
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4,986Reviews101Q+A100Room tips
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Detailed Reviews
The staff were on point and were helpful and accommodating. The club rooms had a beautiful bathroom and were very spacious compared to other Japanese hotels I've stayed at. I booked the club room for 17,000 Chase UR points and I would recommend the club room over the base room just for the extra space alone. The club lounge had a good spread of food for breakfast and there is a 7-11 conveniently located downstairs. The hotel itself is easy to get to by the Oedo subway line, the the underground walkway and hotel shuttle bus from Shinjuku station, and the Airport Limosine bus. Awesome hotel and I would highly recommend staying here.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed here for the best part of three weeks on an extended business trip to Tokyo in September and October 2019. From a business traveller point of view, there was very little to complain about bar the rooms being a little dated. There was also some scuffed paint work in the room. However, the room was HUGE by Japanese standards.
I believe I had an upgraded room, which could be why it was just so big but I had colleagues in smaller rooms and they were still very generous by Japanese standards.
The location is excellent. The 7/11 convenience store which is part of the hotel complex is very convenient. My one complaint was how pricey the food was, it was great though, it suited me to have room service a lot due to my work situation but if I was on holiday, I don’t think I would have eaten in the hotel so much.
The shuttle bus was great.
One let down was the hair salon which had virtually no appointments despite the hotel ensuring me in advance it wouldn’t be a problem. They were focusing more on weddings but the concierge wouldn’t recommend anywhere else.
Small complaint but worth nothing.
Huge thanks to Kenko who didn’t just help me with my bags but ensured a few messily packed bags were tidied up!
Highly recommend for business travellers! Think good for tourists too. I hope to be back!
I believe I had an upgraded room, which could be why it was just so big but I had colleagues in smaller rooms and they were still very generous by Japanese standards.
The location is excellent. The 7/11 convenience store which is part of the hotel complex is very convenient. My one complaint was how pricey the food was, it was great though, it suited me to have room service a lot due to my work situation but if I was on holiday, I don’t think I would have eaten in the hotel so much.
The shuttle bus was great.
One let down was the hair salon which had virtually no appointments despite the hotel ensuring me in advance it wouldn’t be a problem. They were focusing more on weddings but the concierge wouldn’t recommend anywhere else.
Small complaint but worth nothing.
Huge thanks to Kenko who didn’t just help me with my bags but ensured a few messily packed bags were tidied up!
Highly recommend for business travellers! Think good for tourists too. I hope to be back!
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Date of stay: October 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HR Tokyo M, 広報担当マネージャー at Hyatt Regency Tokyo
Responded Jun 29, 2020
Dear Mr./Ms. DublinTravelLover, Thank you very much for taking time to share your experience. First of all, thank you for your favorable feedback and recommendation which really warms our hearts. Secondly, please accept our sincerest apology for the unfortunate experience you had to go through when you tried to book the hair salon. It is our deepest regret that we could not offer additional recommendation for you. Despite of this unfortunate experience, we are extremely thankful for your words for our staff member. We will strive to maintain and improve our product and services. We very much look forward to welcoming you back once it’s safe to travel again. Until then, please stay safe and healthy. Kindest regards, Hyatt Regency Tokyo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Under the state of emergency declaration in Tokyo for the COVID-19 pandemic, I stayed here for 5 nights to make progress on my work. Wifi connection was stable even for Zoom meetings. I had to sign in for the wifi network every 24 hours which was little troublesome. The staff on the lobby level were always helpful for check-in, check-out and making arrangement for transportation. The bakery shop on the lobby level provides excellent options for snacks and sweets for gifts. The restaurants at the hotel had limited hours of operation because of the restrictions introduced by the Tokyo municipality government. There are two convenience stores on the first floor level (it is below the street level) outside of the hotel. The next door of Sumitomo Building has large sized shops and restaurants. They were in operation until 20:00. Through underground pathways, you can easily walk to the next building without getting wet. It was quiet environment for work. A walk in a large park located next door was good for refreshing. There is a Starbucks cafe in the park to get refreshment and snacks.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location of this hotel is very quiet, with free everyday shuttle service to Shinjuku. Room was clean, and always kept clean by housekeeping. Lobby was huge and very presentable with two huge chandeliers in the middle. Hotel staff were very accomodating and eager to help out. Concierge helped a lot with our restaurant bookings and followed up if we were not able to respond back. I know it is very safe in Japan, but just to suggest that maybe you can update the elevator to have a card reader to only bring you to your floor. Also, maybe make the mattress a little softer as it is is too firm for me, and the pillows a little firmer. Otherwise, I would come back to this hotel on my future visit, or recommend to others.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed in a king be view room on the 22nd floor. The room was a good size with decent size bathroom. The hotel is positioned within 10 minutes walk of Shinjuku station and the main restaurant area of Shinjuku.
Restaurants in the hotel were very expensive, but worth the 10 minute walk into Shinjuku main's district for plenty of choice of restaurant.
Restaurants in the hotel were very expensive, but worth the 10 minute walk into Shinjuku main's district for plenty of choice of restaurant.
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Review collected in partnership with Hyatt Hotels
Date of stay: December 2019Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This property is tired, which is such a shame because every single staff person we’ve met has been amazing and helpful. The owner needs to invest in a REAL refurbishment. I am staying (and paying extra for) a refurbished room and it is no different than the non-refurbished room I stayed in 2013.
However everything is very clean and in working order. Some street noise from the government buildings nearby, but good Shinjuku location and very convenient shuttle every 20 minutes.
The main restaurant is very good and I think has reasonable prices for Tokyo. The upstairs bar has a good selection of whiskey.
I would stay again for business as my company doesn’t pay much for hotel stays, but on my own dime there are more modern options in Tokyo.
However everything is very clean and in working order. Some street noise from the government buildings nearby, but good Shinjuku location and very convenient shuttle every 20 minutes.
The main restaurant is very good and I think has reasonable prices for Tokyo. The upstairs bar has a good selection of whiskey.
I would stay again for business as my company doesn’t pay much for hotel stays, but on my own dime there are more modern options in Tokyo.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Hyatt Regency Tokyo is located in an excellent location only minutes away from Shinjuku Station (a shuttle is provided too). It is also directly connected underground to the local Marunouchi Subway line which is a huge plus.
The hotel room itself was extremely clean, the amenities were great, and the staff were professional. I recommend the hotel as a great and convenient spot for a trip to Tokyo.
The hotel room itself was extremely clean, the amenities were great, and the staff were professional. I recommend the hotel as a great and convenient spot for a trip to Tokyo.
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2020Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aging property but very well maintained. This is a huge hotel in the heart of Shinjuku district of Tokyo. Its not very close to the Shinjuku station, incase you are using the JR lines but there is a subway line that departs from right underneath the hotel. The rooms are very well maintained for the age of the hotel, very clean and crisp linens, great views of the park behind the hotel especially in the fall when trees are changing colors. I am a globalist but was not upgraded. Breakfast is free for globalist in lounge, its above average, not too many hot items, but the basics like bread, pastries, eggs and coffee were good. Overall good value in Tokyo.
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Date of stay: November 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed in the hotel in Feb 2023 and there were 3 of us in the room which the hotel accommodated with 3 single beds as we requested. The room was clean and spacious. The staff were exceptional and the foyer area is beautiful. The carpets and furniture were a little bit old in the room but still well maintained. This hotel is definitely value for money for what you get and the location is very close to the busy train station which has many connections to most lines. We were able to walk to the train station in 5 mins. The hotel is away from the very busy shopping streets but we preferred that as you could be in the busy shopping area within a 10 min walk anyway. Plus there was a 7/11 store directly underneath the hotel which never closed. All in all, our stay was very comfortable and enjoyable.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Warm and welcoming staff, clean, and located outside the louder areas of Shinjuku, this should be a 4 or 5 star stay. However, this hotel is in serious need of room renovation. Close to a $500-$600 stay per night requires an attention to detail that the Hyatt Regency Tokyo unfortunately does provided. Bathrooms with old fixtures, dated electronics and furniture, and poor room layout to maximize space. Even soaps and amenities are similar to what is received at a 2 star hotel. All in all this closer to a 2.5 star rating for me, however will not be returning anytime soon.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Can't remember exactly but approx 40-45 floors?
Marcus, the hotel is very good to answer any question you have. I requested a copy of my bill and I got the response within 24 hours.
Actually, there are quite a lot of reasonably priced traditional restaurants quite near to the hotel. I don't know if they all have menus in English, but they often have pictures of the food outside.
Best to contact the hotel for these issues.
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"take advantage of the hotel's concierge services for recommendations on local attractions, dining spots, and transportation options. "Read full review
"Please ask for soft pillow. Not enough light to see in the bathroom. Do not pay for the lounge. Worst the lounge in Asia. "Read full review
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PRICE RANGE
C$356 - C$500 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency tokyo hotel shinjuku, hyatt regency shinjuku, hyatt regency hotel tokyo, hyatt tokyo
LOCATION
JapanKantoTokyo PrefectureTokyoShinjukuNishishinjukuShinjuku / Shinjuku / Nakano / Suginami
NUMBER OF ROOMS
746
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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