Hotel Primero Primera Questions & Answers
I have been emailing this property for confirmation of my reservation but haven't had the courtesy of a reply. I've written 3 times over the course of a week using both their designated email address as well as the form on the website. I have checked junk mail as well as my in box for an answer. My question is whether this is customary service for the PrimeroPrimera Hotel.
4 answers
Almost immediately after posting this problem, PP did respond. It's good to have such a clear demonstration of TA's impact on the travel market.
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Its really strange, we ve never had complains about that. May be they not always understand English. We do everything in Spanish. But i am concerned about youre complains, its really not PP we know. Call them.
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I agree with MGSrejec! I had a great experience with PP and hope to return some day.
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Not at all, in my opinion, based on my experience. Their customer service was exemplary at all times. In fact, I received a series of emails ahead of travelling asking if I wanted an airport pick up, automated check in etc. I suggest you give them a call, everyone is fluent English speaking. Maybe your mails have not landed. Great hotel IMHO !
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