Air Transat
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3.012,486 reviews
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About Air Transat
Headquarters: 5959 Chemin Cote Vertu Ouest, Montreal, Quebec Canada
Airline Summary
Montreal-based Air Transat (TS) flies to 60 destinations in Canada, the United States, Mexico, the Caribbean, Central America, South America and Europe. Because it specializes in vacation destinations, it typically flies to warmer destinations during winter months and European destinations during summer months. It has operating bases at Montréal–Pierre Elliott Trudeau International Airport (YUL), Toronto Pearson International Airport (YYZ) and Vancouver International Airport (YVR). Air Transat aircraft have two cabins: Club Class, which is the equivalent of Business Class, and Economy Class.
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12486Reviews
1165Photos
100Tips
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Popular mentions
Montreal - Toulouse
International
Best Canadian flight company by far. Excellent service, on time, excellent planes (NOT Boeing) and often have direct flights to smaller airports which makes life soooo much easier.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Athens - Montreal
International
Μετάφραση κειμένου με την κάμερά σας I arrived at the airport an hour before the plane took off due to heavy traffic on the highway. there was not a single employee to serve me. we also contacted by phone but they still did not serve me. it is unacceptable for someone to miss the flight due to traffic. if there was someone at check in they could guide me through all the checks without even delaying the flight. the company must be able to serve with an alternative solution. My 2 tickets had a return and unfortunately I lost them.. all the phone calls made to the company by me and by my relative in Montreal were not answered. unacceptable!!!!…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Toronto - St Martin / St Maarten
Caribbean
Club class has gone down hill so it is now like economy but with a really bad meal and a more expensive price tag. No drinks of any kind upon boarding, no hot meals- both use to be the standard, no pre-ordering a meal so you get whatever is left over after all the flight crew and any airline employees flying for free get their selection. There were two people sitting in club class, an employees with her daughter in row behind us, that is great, free travel is a perk of the job, but they were fawned over - given first choice of limited meal selection before us, so we were left with 1 bad choice airline staff brought them drinks, snacks, I had to literally flag an attendant down for anything. Flight crew was more interested in chatting with each other or the fellow employee on the flight. (Flight staff- don't make it so obvious that you are giving preferential treatment to your employee and their family member, when other passengers are paying a lot of money). I wrote to the airline customer service in April- three months ago, no response, they just don't care.…
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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London - Toronto
International
I've been flying with Air Transat for over 10 years and always rated them highly, until now. My recent experience was beyond frustrating. My dual citizen children weren't allowed to check in with their British passports. Despite getting the required documents in time, we were still refused check-in and had to pay for the next flight. The staff were unhelpful and rude, despite my kindness. One staff member even mentioned it was a joke we couldn't board as we had enough time, blaming it on the supervisor having a bad day. It wasn't clear on Air Transat's rules that dual citizens need to fly on their Canadian passports – something most people wouldn't know. This level of customer service is unacceptable, especially for loyal customers. I hope Air Transat addresses this issue.…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lima - Toronto
International
Bad experience. They offer direct flight - non stop, 7H55m, at the end they made one stop for around 2 hours, and when I return again one stop for 90 min. I sent my complaint, and they reply back so easy, fresh, cool, nice : "safety for passengers and crews, we give priority to safety over punctuality" No option to complaint, no option to claim compensation, because was less than 3 hours. At the end, direct flight is no true, and this kind of advertisement is still on, is a regular routine, so how can they dont mention that, just one stop to refill oil?…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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One of the many broken lounge chairs. Along with umbrellas, there is no shade anywhere.
This is a photo of the construction site next door which made noise from 8am to 5pm so forget enjoying your private pool. Dont pay extra for private pool either beacuse they will downgrade with no compensation at the MAJESTIC
Some days there were no towels and this was on the beach for a couple days along with many other empty beach chairs
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smittycdn wrote a tip Jul 12
"Book the extra legroom for seating. Make sure you have all your electronic devices are fully charged. "
Dominique C wrote a tip Jun 2024
"The MAJESTIC HOTEL is advertised everywhere on the flight! Air Transat obviously thinks its great to rip of their customers!!!! "
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