About this Document

The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Consumer Protection. The report is designed to assist consumers with information on the quality of services provided by the airlines. 

Data Included in this Report

Flight Delays: December 2023 / January - December 2023
Mishandled Baggage / Wheelchairs and Scooters: December 2023 / January - December 2023
Oversales: 4th Quarter 2023 / January - December 2023 
Consumer Complaints: See the report for details.
Customer Service Reports to the Dept. of Homeland Security: December 2023
Airline Animal Incident Reports: December 2023 / January - December 2023

Individual redacted animal incident reports may be seen by clicking the airline’s name in the report.